HD provided clear communication and was very efficient in picking up my U-Haul trailer. Excellent Customer Service.Michael C.
Customer Reviews for HD's Lounge
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Decatur, IL 62521
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
HD, the owner, woke up at 5:30 am to make sure that I was accommodated. I really appreciate his willingness to help in time of need.BENNIE S.
The Vendor/Owner didn't even show up or meet me there. When I went into the building to announce my arrival and see what further I needed to do, his employee who runs his other business (Casino) was complaining that he never shows up and that she doesn't know "Sh*t" about this.. she then called him, to which he was asking her questions to ask me, she eventually handed me her cell phone. Thankfully I haul regularly and know "how to" hook up a trailer because there was NO REPRESENTIVE from UHaul to assist. best part is the trailer was bent like it had been jack knifed or rear ended, however there was no other car trailers to be found within 100 miles.. UHAUL Corporate had already moved my reservation from Champaign to Decatur due to availability. OVERALL HORRIBLE experience. call me for further details. 734.740.9711Melissa C.
Person in charge was rude and hung up on us when we called with questions. He stayed inside and did nothing to help hitch the trailers before we left. He watched from w window.Michael B.
Excellent service Mr. Hardik is great!!!!!!DAVID H.
Le client n'a pas laissé de commentaire.TERRY L.
They charged me for an extra day when they were closed the day I dropped it off. RidiculousKevin B.
Excellent customer service. hD is the best!!!Mohammad A.
Le client n'a pas laissé de commentaire.MARIA V.
Had was wonderfullDOMINIQUE W.
Never had to step inside was met by staff that made the return easy and convenient. Very good Customer Service.Joseph M.