Le client n'a pas laissé de commentaire.
Bruce J
Customer Reviews for Health And Discovery Lifeline LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle
Shauntae GDon't expect Is in person help on Sundays They are cutting hair in the back. The app is terrible it takes way too long.
salvatore cThe online process from start to finish was the absolute worse experience. We drove 2 hours away before taking the time to submit the return online after drop off, and it turned out we HAD to be at the location to allow our geolocation and take a photo of the returned equipment. We were forced to drive the two hours back to complete the return.The online instructions are not user friendly for non tech savvy people and there is no human contact on site. Customer service assistance was no help nor kind and they were not able to do anything by phone per policy. The hold times are over an hour or no answer at all.There was nothing wrong with the location or equipment.
Michael RRien
EMMANUEL MProvide hard copy receipts. I am an old fashioned customer who likes to have paper receipts.
federico mThis company is unorganized and does not care about their customers. Truck was not ready, (wrong key placed in box) wasted my time, while I had movers waiting. Still took my money, never refunded it and never issued their $50 "guaranteed" if the truck was not ready.
Kathy PVery good service
Aurelio PSolamon was super helpful & very cool. I'll be coming back to this location when I need a U-Haul !
tayshaun hRented/paid for equipment that did not receive. Truck was in pretty rough shape.
Keith KExcellent job at this station
ELIAS NTook almost 2 hrs to even give me authorization to get the U-Haul!! Wanted 2 hours of my moving time. I will never rent here again
José PTruck was filthy when I picked it up. Also the air didn't work and it was 90°
Stephanie RS.O.
VIASHEN MStop judging people and profiling them not everybody with tattoos and bald head is a thug
jason oThe vehicle was returned on 2/12/23 at 11:30pm. I called Ruby on your support line who left notes to indicate this. I am not going to accept any late charges. Correct this or I'll ask my bank to dispute the charges. The receipt is inaccurate.
Ebenezer AThey were rude when I had to turn my car dolly back in New Mexico cause when we got here my mother in law is in Hospice , my husband & I needed to stay in Alamogordo. I called them they told me I had to return it in Florida. This was a family emergency. I was told by customer service that the place I rent it from could change drop off & note it was an emergency.
Barbara KVery friendly and accommodating. Thank you!!
jessica mInterior of truck could use a deep clean
Joni HThere was no one there
Heather LAgain very friendly and smooth process.
Ballwinder UHorrible Service
nicole wI got the uhaul with the bumper falling off and taped up then my storage unit wasn’t available or unlocked so I waited 30 minutes for someone to come unlock it, I’m not one to complain but it was very unfortunate all around, I also didn’t get my first month storage free when the representative on the phone said I would .
Adriana PUnfortunately, I rented a dolly also but it wasn't in the truck when I got to where I was going. Since the truck was rented for family under my name I told them they would have to say something when they returned the truck.
John HNothing , very courteous
ARTHUR MYou quote one price and it's tripes or quadruples the amount and I'm not happy with false advertising. Then you charged me a cleaning fee when the truck didn't even get dirty.
mandy mBest customer service experience and friendly
benjamin dGreat customer service & promptness cool little shop with a variety of herbs and teas also a little thrift store
Tatiana JThe store was a little random but employees were friendly and helpful
Laurie NLocation needs bigger sign
James SVery helpful and friendly staff. Highly recommend. A+++
Blake RI was told to turn the truck in on Sat. But failed to tell me they were closed on Sat. And I would have to use a different way to turn the truck in. Since I was there almost 4 hours earlier than expected. When I picked up the truck they Could not even even print me out a contract. They had me sign the contract on the back of another contract. "We have to recycle paper".
Christina WWhen I picked the truck up at 5:10 I asked the hours they were open the next day and was told k could always use the drop box. I commented I would most definitely need the truck the full 24 hours so would be back around the same time. When she handed me the normal U-Haul operation and terms and condition paperwork that the contract is usually printed and placed in she adviced me she just emailed it to me but could print it. I was in a hurry and said email is fine. Never at any point in our conversation, or any other time I have ever rented a U-Haul have I had a different drop off time than my pick up time. So I brought the truck back the next day at 5:01 and when I got home, once again receipt not printed was told would he emailed, I saw an email with the receipt and to my total shock I was charged for two days. After looking at the charges it says the truck was due back at 4:31. Wait what??!??? I have a bad knee and back, had everyone bail on me that was suppose to help so I rushed and worked through a lot of pain to get that truck back by 5 nexuses I can not afford another day. Had I known I was going to be charged I would have taken my time or found mote help. Car rental companies even give you a small window to return. I tried calling customer service yesterday but after 15 min on hold I hung up. I have used U-Haul for every move i have made since I was 16. I almost used Penske this time bexuee they charge a lot less for mileage but I chose to stay with what I know and trust and came to you. I will for sure be going elsewhere from here out.
Matthew HFriendly staff! Great customer service!
Ricardo O