Évaluations des clients Heena Dairy Mart Convenience

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Heena Dairy Mart Convenience

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Lucas A.
Évaluation :

Dirty truck. Lock for the back door had no key. Disgusting ... should have been cleaned and sanitized ,but it was not. Last time I use uhaul

Ernesto P.
Évaluation :

make the app easier

Brendan O.
Évaluation :

Staff was not wearing a mask inside during a pandemic lockdown

TAUSEEFAHMAD K.
Évaluation :

Excellent customer service. Great location and manager.

Jaime T.
Évaluation :

Thanks, very helpful staff

Tadeusz B.
Évaluation :

like the convenience of the location

LINDAGRACEGOLTZ D.
Évaluation :

Agent should ask customer if customer requested online pickup. If system expecting online pickup then it will not allow agent to process. System will accept input but will not process payment. I lost 20 minutes because of this. Also it is not clear how long customer can keep rental. If customer requests 4 hours but gets delayed, what is consequence? Agent told me rental booked to someone else after my 4 hours. I was nice and returned on time even though I was delayed picking up as described above. However, I like automated system even though I am a senior citizen.

rehan S.
Évaluation :

Good

PERMJOT G.
Évaluation :

FFF=Fast Friendly Fantastic

LINDA D.
Évaluation :

Went over the 6 hours by an hour and was not pleased being charged with double rate and insurance rate. It should be calculated by hourly over the time.

Alex K.
Évaluation :

Although explicitly excluded from selection, trolley and pads somehow made it thru to the bill. Vehicle inspection at the time of return wasn't completed at this location and a copy of the receipt was emailed and received only an hour after returning the van. Not coming to this location ever again.

Sujeevan J.
Évaluation :

Mobile Picked up a uhaul.. supposed to have a dolly, wasn't provided. Called in and was advised to either come back when the store opens or go to a different centre. Came back very annoyed that we had to do everything without it as it was not feasible to stop in the midddle or our move to come back and pick it up. Upon returning the truck, the rep at the location ignored my concern about being charged for the dolly, brushed it off saying that he'd look into it, and then sent me on my way. Slimey sales tactics, would not recommend

TADEUSZ B.
Évaluation :

Van dirty inside,but friendly service

RAJAN V.
Évaluation :

Cargo van had a foul smell and was not clean. There was a juice bottle and fries (stale) below the drivers seat. Lot of dust inside. I guess vehicle wasn't cleaned / vacuumed in long time. Not happy with the experience.

GAYATHERICHRISTI S.
Évaluation :

terrible customer service-rude, van not clean (bad, especially because of covid) , takes pic of license without asking behind a counter where customer cant see

ERQUINOVIDIO F.
Évaluation :

Le client n'a pas laissé de commentaire.

HEE TAE L.
Évaluation :

this pick up station is good but for the first arranged location No truck for first arranged location so i should travel to Mississauga from Toronto. I requested review my case but no answer from you untill now.

BHARATH E.
Évaluation :

Le client n'a pas laissé de commentaire.

Akshit J.
Évaluation :

Le client n'a pas laissé de commentaire.

Nick M.
Évaluation :

The van was really dirty. It had items and trash leftover from a previous customer. This means it hadn't been properly cleaned, sanitized, or probably even inspected beyond the gas and odometre. In the era of COVID-19, I really can't believe it. The person at Heena convenience seemed friendly but inexperienced (but hey, we all gotta start somewhere), but the condition of the van made me reconsider using U-Haul, but definitely not from this location again.

ALFONSO M.
Évaluation :

Your driving wheel is very dirty and slimmy....you should sanitized it , before other people can use it....thanks.

SABRINA I.
Évaluation :

Le client n'a pas laissé de commentaire.

Adriano P.
Évaluation :

Le client n'a pas laissé de commentaire.

STILIYANGEORGI D.
Évaluation :

Le client n'a pas laissé de commentaire.

Meeykal N.
Évaluation :

Nice people to deal with

Renee L.
Évaluation :

I reserved the vehicle for 8:30 am, but it wasn't available until 10:00 am. The pickup location didn't open until 9:30 am. I tried to access my reservation online (which I created online) to see if I could serve myself and get the key to the truck. It said I didn't have an account. Dissatisfied. Renee Luciw 289 922-8747

ROBERTS M.
Évaluation :

Le client n'a pas laissé de commentaire.

RUBEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXISA S.
Évaluation :

Everything was good from pickup to the returning of the Van. Very good service. Thank you

ANGELO N.
Évaluation :

Le client n'a pas laissé de commentaire.

HABIB AHMAD H.
Évaluation :

Gasoline bill should be included in per KM charges. This is a kind of hidden charge for customer.

Hans K.
Évaluation :

Nothing. Great experience

ahmed F.
Évaluation :

Amazing person very helpful

Valeri Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Selman K.
Évaluation :

The convenient store owner guy was extremely rude and annoying.

Muhammad R.
Évaluation :

*Note: I think i choose "Yes" by mistake on accident/collision option. I want to confirm there was not accident/damage or anything. thanks

ali E.
Évaluation :

Le client n'a pas laissé de commentaire.

Louis K.
Évaluation :

Uhaul website mentioned location opens till 7pm. We were scheduled to arrive at 6.45pm and got a confirmation. We arrived at 6.34 and the store location refused to help us saying store close at 6.30pm We spent over 30min over the phone to speak to an agent who cold transfered us to another department in order to create an online profile. This was an unnecessary frustrating experience.

shanthadathana K.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven P.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittany M.
Évaluation :

CHECK YOUR BILL AS THEY MAY TRY TO ADD A CHARGE!

bukola B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert N.
Évaluation :

I got charged twice the amount that it was advertised. 19.95 per six hours . That's what I originally wanted . Now I am finding out I was charged for the whole day , I got the van at 14:00, and returned at 19:07. This is five hours only not the whole day .... This is last time I am renting from you people . Since honesty does not play any role in your Buisness .

naomi M.
Évaluation :

Le client n'a pas laissé de commentaire.

Marina V.
Évaluation :

The inside cabin smelled like cigarette. The breaks werent working properly.

hung chi L.
Évaluation :

My opinions, it is very good already

Hari KRISHNA N.
Évaluation :

Le client n'a pas laissé de commentaire.

Quoc Chieu V.
Évaluation :

Great company to consider for your temporary moving needs. Fair price and very helpful staff for new users.

Victor C.
Évaluation :

You need to have newer inventory for customer use, the vehicle was old and the breaks were not the best.

Sameer M.
Évaluation :

The guys at this location are very customer-oriented and helpful. This particular van was awesome..very clean AND had a back-up camera...really new truck!! Loved driving it.

Jerzy S.
Évaluation :

The only issue I had was I had reserved a furniture dolly and it wasn't there. I told the clerk and he removed it from my bill. Other than that everything was excellent.

Oscar V.
Évaluation :

Le client n'a pas laissé de commentaire.

Gurinder Pal S.
Évaluation :

One of the tyre had low air and no liquid to clean the windscreen. This minor but important things must be checked before hand, so customer doesn't have to worry about all these things especially when the van is being rented for few hours. Additionally, you could keep the snow scraper/remover device in the van as it's winters.

Soumo B.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F.
Évaluation :

Le client n'a pas laissé de commentaire.

JOANNA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ali S.
Évaluation :

The person at the store was extremely rude. Upcharged me even though I filled up the fuel. Never renting uhual again.

vida B.
Évaluation :

Improper communication on the phone , wrong details were on the order, had to wait and call back main office to get the order right

Leslie D.
Évaluation :

The truck was old and dirty. It was very confusing and we wasted slot of time on hold with uhaul share when we thought we had missed receiving the code to open the lock box to get the truck key, we were on hold for 40 minutes, when we called again from another phone and was told to go into the convenience store to get the key, but when I had watched the video on how to pick up the truck it shows that you will get the key from the lock box nothing about going into a store. We also had an issue when dropping as the guy in the store wanted to see the photos we took, however I followed what the internet said and put the keys in the drop box. Very confusing and a big waste of time!!

Rebecca H.
Évaluation :

Suggest gas stations close by for fill up when returning vehicle during rush hour. Great service at this location!

chen C.
Évaluation :

Le client n'a pas laissé de commentaire.

Erin K.
Évaluation :

Very little gas in the tank when we went to pick up the truck. The guy at the counter said there was a quarter tank, but there wasn't. I'd say, it was more like 1/8th of a tank.

michelle J.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel T.
Évaluation :

When we got the Van it had no licence plates on it. The facility was not aware until i told them

Andrew P.
Évaluation :

Le client n'a pas laissé de commentaire.

nicholas K.
Évaluation :

Fast service. Quick in and out and great price. I'm going to that location every time!

Jared C.
Évaluation :

Very helpful, especially when I returned the van.

Novene E.
Évaluation :

Le client n'a pas laissé de commentaire.

Elena U.
Évaluation :

The condition of the van and equipment we used was good. However, we had to wait at the location for 40 minutes juts to merely pick up the keys! This significantly cut into out renting time. The reason for such frustrating and unacceptable delay was the attendant of the location experiencing issues with the registration system and he was not able to solve it otherwise. After (finally!) he gave a call to the Uhaul support, the issue was resolved. And even then, I had to use my debit card, because the terminal would just not accept the card. In the end, I was charged $160 instead of $65. The attendant claimed that I will be reimbursed by U-haul. I am still awaiting for the reimbursement. I would NOT use this location ever again and will NOT recommend anybody else.

Sundeep B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle R.
Évaluation :

Give proper instruction for mobile drop offs. I got incomplete information from your customer service rep and then I got charge a 20ndollar fee for not being able to complete the mobile drop off cause i could take a live picture of the odometer and gas level after returning the key. I am so disappointed and I will.not recommend you

Kush D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN W.
Évaluation :

Le client n'a pas laissé de commentaire.

Mallory G.
Évaluation :

the truck had empty water bottles in the cab. the pin pad didnt work and i had to use the tellers phone. It felt very sloppy/unprofessional

AUGUSTO R.
Évaluation :

Keep up the good work!!

Oscar V.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony S.
Évaluation :

Excellent service. Truck was ready when arrived

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

Banda U.
Évaluation :

Quick response , truck clean, I solve my problem.

Brian H.
Évaluation :

Le client n'a pas laissé de commentaire.

taras D.
Évaluation :

Le client n'a pas laissé de commentaire.

Shobhit J.
Évaluation :

At the last moment, the location was changed and I was made to go to a farther location. This added to the schedule and mileage. Overall, I wasn't satisfied with the experience.

Daniel O.
Évaluation :

This location gave me wrong contract and tryed ti charge me 1089 dollars for one day and now i had to make a claim to fight , terrible location

MASSOUD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohamed E.
Évaluation :

The agent didn't return my driving license and forget to return it back when I returned the van .. Now I have to go back to that location to get my license

Carlos Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Shola O.
Évaluation :

Le client n'a pas laissé de commentaire.

may C.
Évaluation :

The van we rented was well maintained overall. There are ample parking spaces should you wish to leave your car overnight. The gentleman who closed off account for our van rental was overall very experienced, ensured the bill was accurate and even helped bring heavy dolly down from van. Will definitely rent from you again! Thank yoi.

usman Z.
Évaluation :

It was an old truck and fuel meter was not working properly,I used only 11 Miles and I had to fill gas three times because fuel meter was not moving accurately. I had to fill gas for $24.94 Which I think is not justified at all. Kindly investigate this matter and refund my money ASAP...

KAMIL OMAR D.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sergio L.
Évaluation :

I had no issues with the location itself, nice staff and clear instructions. But i do have a couple of issues with U-haul. The pickup location i had asked for wasn't available, so i ended up at this location which cost a little extra in mileage fees. Secondly, the truck's steering was pretty loose and i had to make constant corrections to keep it going down the road as straight as possible. Finally, there was no backup beep which is a little unnerving in such a big truck with limited visibility. As far as i know, i didn't run anyone over! :)

Glenn P.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemarie B.
Évaluation :

Le client n'a pas laissé de commentaire.

JV A.
Évaluation :

They asked me for additional information which should have been asked for online. This was a violation of my privacy and not explained in detail. I also did not choose this location but had it assigned to me. I specifically chose a location close to my house and this location was much further away.

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

sandra M.
Évaluation :

Again Great Customer service upon drop off. Friendly and efficient.

Tariq N.
Évaluation :

I think the owner need to trained the employee more nicely.

Neil E.
Évaluation :

Gentleman customer service skills where lacking very much

Viviana L.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page