Customer Reviews for Heena Dairy Mart Convenience
(Concessionnaire U-Haul dans le voisinage)

179 évaluations

1225 Dundas St E Unit 17   Mississauga, ON L4Y2C5

(289) 327-1320

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam - dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(289) 327-1320

1225 Dundas St E Unit 17
Mississauga, ON L4Y2C5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam - dim : 10h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SHADABABDUL R K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASSUNTA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B. 
Évaluation :
2

Make shift location. Very sketchy and personnel were not informative. I've rented from U-Haul before for similar trips and my invoice for my most recent trip was more than double my previous rentals. With gas I paid almost 400$ for an 8 hour rental which is absurd. Definitely a money grab from a subpar sketchy location Not happy and will look at other options in future

Christophor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benedict S. 
Évaluation :
5

Keep up the good work

CHRISTIANA F. 
Évaluation :
1

I took on 10 ' truck yesterday and I returned at 9,56pm ( before time) and called to uhaul for close the contract,  But u haul charge me 24,21$ extra with no reason . I need my extra charges back  Thanks and regards  Atif Jaleel 

ATIF J. 
Évaluation :
5

Great.

Richard G. 
Évaluation :
5

Easy transaction, good staff at the counter, clean truck.

Benedict S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian H. 
Évaluation :
1

Very poor custoner service. Waa busy helping other cuatoners while helping us selling cigarettes and lottteries to them.

anita J. 
Évaluation :
5

I was disappointed with the overall booking experience. The store owner William was very helpful and courteous though. The total amount, duration and the discount were not what were committed to me while booking.

BALAJI P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanvir Z. 
Évaluation :
5

Easier way to check equipment. Not everyone has data on their phones.

ODILONSALVADOR H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

None u guys r perfect cooperative

sanobar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni G. 
Évaluation :
3

I was charged for fuel, which I should not have been charged as I put approx 12 L -15,00 $ of fuel before returning the vehicle. I can provide a copy of the receipt if needed. I only drove about 60 km, so 12 L is roughly the amount of fuel that would have been used, I don't know how they calculated 10 L additional. I would greatly appreciate if you could adjust my final bill to remove the fuel charge. Thanks, Rocky Morra 647-220-7658

Rocky M. 
Évaluation :
3

Customer service over phone call is very slow, it takes more than 1 hours to call for help from customer service agents..

Arif M. 
Évaluation :
5

bon

BHUPINDER S. 
Évaluation :
5

It was a pleasure dealing with Viral while renting the vehicle and with William while returning the vehicle. They were polite, friendly and offered exemplary customer service. The entire process of renting and returning the vehicle was done in a smooth manner with a minimum amount of time. They did not charge extra, other than the quoted rate and there were no rate disputes at all. Hats off to you guys! The next time I am moving, you guys will be my No 1 choice and I will surely recommend your location to my friend too! Thanks Viral and William for making my day!!!!

Frederick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESG D. 
Évaluation :
3

Waited to long to received the confirmation of the closed contract. Finaly after 15 min I got a text message.

ANDREI C. 
Évaluation :
1

I booked a truck at a uhaul location in mississauga a couple weeks ago, at 5pm before my move date, we received a phone call indicating that the truck was only available after 12pm even though we checked in and confirmed we had it booked at 10am online. The customer service representative indicated someone would call me to confirm the new booking details, I never received a phone call. The morning of my move, since I didn't hear from a customer service representative, I called uhaul and was notified that they did not know anything about the booking being cancelled. I was then moved to another location in Mississauga (a convenience store). The truck was parked behind a dumpster, it did not look very clean and the gas gage was just below 1/4 tank. I have rented cars and trucks from many locations, this was by far the worst experience I've ever had in renting a vehicle. Also, the 0,89 $ that I was quoted, was in American dollars and not Canadian. I was not told this. In conclusion, there was a lack of communication (both internal and external) and horrible customer service. I was very disappointed with my experience and would never rent or recommend anyone to rent from this company.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TITOAVANCENA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

IVANJOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nalin P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TANYALUCILLERITA W. 
Évaluation :
2

Truck was extremely dirty from inside. It was giving tire pressure warning. However the rep was helpful.

MUSTAFAINAYAT H. 
Évaluation :
1

I did not select insurance in the contract but they charged me for the insurance

Amandeep S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYKOLA M. 
Évaluation :
5

Everything was ok

Armando M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOIZ B. 
Évaluation :
5

truck was ready to pick up and staff was friendly. convenient location with a gas station nearby

YITAO C. 
Évaluation :
5

the back door was not functional, it took alot of effort to work on it. Also the bearing for puller and the representative said will refund but debited by money. Not fair

KARTHIK B. 
Évaluation :
1

Hi I had already booked using u-haul app but when I went in there for pick up they asked my credit card information again (I had already filed everything in the app) . Also, we got charged saying 15$ For safe move (Insurance ) which I did not selected when I had booked it using App. But when went to drop off we saw we have been charged for that too.

GURJOT M. 
Évaluation :
4

The inside was sticky and there was trash from a previous owner in the side pockets

Katherine Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUZANNEG Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIAQUAT H. 
Évaluation :
4

App does not work very well for checking in. Thankfully humans were available in the shop to assist.

HENRYR P. 
Évaluation :
3

I think the prices for the rental with the Km charge of 0,50 $ is very steep.

MIRZAGHOUSE B. 
Évaluation :
5

Excellent customer service and fast transaction.

Ericson R. 
Évaluation :
5

Charge overal for gas

ROMAR C. 
Évaluation :
5

The truck was not maintained well. There was a low tire pressure warning light on. The truck was supposed include a ramp, but it did not have one, this in effect took a little longer to return the truck on time.

NIGELJOHN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conroy L. 
Évaluation :
1

Dirty truck. Lock for the back door had no key. Disgusting ... should have been cleaned and sanitized ,but it was not. Last time I use uhaul

Lucas A. 
Évaluation :
5

make the app easier

Ernesto P. 
Évaluation :
1

Staff was not wearing a mask inside during a pandemic lockdown

Brendan O. 
Évaluation :
5

Excellent customer service. Great location and manager.

TAUSEEFAHMAD K. 
Évaluation :
5

Thanks, very helpful staff

Jaime T. 
Évaluation :
4

like the convenience of the location

Tadeusz B. 
Évaluation :
5

Agent should ask customer if customer requested online pickup. If system expecting online pickup then it will not allow agent to process. System will accept input but will not process payment. I lost 20 minutes because of this. Also it is not clear how long customer can keep rental. If customer requests 4 hours but gets delayed, what is consequence? Agent told me rental booked to someone else after my 4 hours. I was nice and returned on time even though I was delayed picking up as described above. However, I like automated system even though I am a senior citizen.

LINDAGRACEGOLTZ D. 
Évaluation :
4

Bien

rehan S. 
Évaluation :
5

FFF=Fast Friendly Fantastic

PERMJOT G. 
Évaluation :
5

Went over the 6 hours by an hour and was not pleased being charged with double rate and insurance rate. It should be calculated by hourly over the time.

LINDA D. 
Évaluation :
1

Although explicitly excluded from selection, trolley and pads somehow made it thru to the bill. Vehicle inspection at the time of return wasn't completed at this location and a copy of the receipt was emailed and received only an hour after returning the van. Not coming to this location ever again.

Alex K. 
Évaluation :
1

Mobile Picked up a uhaul.. supposed to have a dolly, wasn't provided. Called in and was advised to either come back when the store opens or go to a different centre. Came back very annoyed that we had to do everything without it as it was not feasible to stop in the midddle or our move to come back and pick it up. Upon returning the truck, the rep at the location ignored my concern about being charged for the dolly, brushed it off saying that he'd look into it, and then sent me on my way. Slimey sales tactics, would not recommend

Sujeevan J. 
Évaluation :
3

Van dirty inside,but friendly service

TADEUSZ B. 
Évaluation :
3

Cargo van had a foul smell and was not clean. There was a juice bottle and fries (stale) below the drivers seat. Lot of dust inside. I guess vehicle wasn't cleaned / vacuumed in long time. Not happy with the experience.

RAJAN V. 
Évaluation :
1

terrible customer service-rude, van not clean (bad, especially because of covid) , takes pic of license without asking behind a counter where customer cant see

GAYATHERICHRISTI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERQUINOVIDIO F. 
Évaluation :
1

this pick up station is good but for the first arranged location No truck for first arranged location so i should travel to Mississauga from Toronto. I requested review my case but no answer from you untill now.

HEE TAE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BHARATH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshit J. 
Évaluation :
1

The van was really dirty. It had items and trash leftover from a previous customer. This means it hadn't been properly cleaned, sanitized, or probably even inspected beyond the gas and odometre. In the era of COVID-19, I really can't believe it. The person at Heena convenience seemed friendly but inexperienced (but hey, we all gotta start somewhere), but the condition of the van made me reconsider using U-Haul, but definitely not from this location again.

Nick M. 
Évaluation :
4

Your driving wheel is very dirty and slimmy....you should sanitized it , before other people can use it....thanks.

ALFONSO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABRINA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriano P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STILIYANGEORGI D. 
Évaluation :
5

Nice people to deal with

Meeykal N. 
Évaluation :
2

I reserved the vehicle for 8:30 am, but it wasn't available until 10:00 am. The pickup location didn't open until 9:30 am. I tried to access my reservation online (which I created online) to see if I could serve myself and get the key to the truck. It said I didn't have an account. Dissatisfied. Renee Luciw 289 922-8747

Renee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN S. 
Évaluation :
5

Everything was good from pickup to the returning of the Van. Very good service. Merci

ALEXISA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELO N. 
Évaluation :
4

Gasoline bill should be included in per KM charges. This is a kind of hidden charge for customer.

HABIB AHMAD H. 
Évaluation :
5

Nothing. Great experience

Hans K. 
Évaluation :
5

Amazing person very helpful

ahmed F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valeri Y. 
Évaluation :
1

The convenient store owner guy was extremely rude and annoying.

Selman K. 
Évaluation :
5

*Note: I think i choose "Yes" by mistake on accident/collision option. I want to confirm there was not accident/damage or anything. thanks

Muhammad R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ali E. 
Évaluation :
3

Uhaul website mentioned location opens till 7pm. We were scheduled to arrive at 6,45pm and got a confirmation. We arrived at 6,34 and the store location refused to help us saying store close at 6,3pm We spent over 30min over the phone to speak to an agent who cold transfered us to another department in order to create an online profile. This was an unnecessary frustrating experience.

Louis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shanthadathana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
3

CHECK YOUR BILL AS THEY MAY TRY TO ADD A CHARGE!

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bukola B. 
Évaluation :
3

I got charged twice the amount that it was advertised. 19,95 per six hours . That's what I originally wanted . Now I am finding out I was charged for the whole day , I got the van at 14:00, and returned at 19:07. This is five hours only not the whole day .... This is last time I am renting from you people . Since honesty does not play any role in your Buisness .

Robert N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

naomi M. 
Évaluation :
4

The inside cabin smelled like cigarette. The breaks werent working properly.

Marina V. 
Évaluation :
5

My opinions, it is very good already

hung chi L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hari KRISHNA N. 
Évaluation :
5

Great company to consider for your temporary moving needs. Fair price and very helpful staff for new users.

Quoc Chieu V. 
Évaluation :
3

You need to have newer inventory for customer use, the vehicle was old and the breaks were not the best.

Victor C. 
Évaluation :
5

The guys at this location are very customer-oriented and helpful. This particular van was awesome..very clean AND had a back-up camera...really new truck!! Loved driving it.

Sameer M. 
Évaluation :
4

The only issue I had was I had reserved a furniture dolly and it wasn't there. I told the clerk and he removed it from my bill. Other than that everything was excellent.

Jerzy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oscar V. 
Évaluation :
4

One of the tyre had low air and no liquid to clean the windscreen. This minor but important things must be checked before hand, so customer doesn't have to worry about all these things especially when the van is being rented for few hours. Additionally, you could keep the snow scraper/remover device in the van as it's winters.

Gurinder Pal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soumo B. 
Non les évaluations ont été soumises pour cet établissement.

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