Customer Reviews for Heena Dairy Mart Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great service - second time renting from this location

Évaluation :

4

Clean cars

Évaluation :

5

Very helpful at the pickup and drop off

Évaluation :

5

I like the location but I will never refer uhaul to anyone due to the worst experience I had with uhaul ( not the location but uhaul)

Évaluation :

5

THe place was a bit messy, but the Uhaul service was excellent. Easy pickup and dropoff.

Évaluation :

3

The expense during booking should be clear, and no hidden fees. During booking, I removed the safe move item, but the save move expense was added to my bill.

Évaluation :

5

Very easy to talk with and they made the rental process so quickly and easy for me. I will rent again from this location.

Évaluation :

5

customer service is excellent at this location as well as efficient processing.

Évaluation :

5

very friendly and speedy Thanks

Évaluation :

5

No issues , good experience!

Évaluation :

1

The charges what was communicated earlier while booking was far low than what was asked to pay while finishing the trip. Highly disappointed with such variation in prices.

Évaluation :

5

Bien

Évaluation :

3

Your process is so confusing and dumb. Fuck the location it's how you operate things that are ridiculous. Why aren't you asking about Uhaul as a whole? Just the location? Pathetic corporation

Évaluation :

5

Truck need break check and air condition check it wasn’t working proper

Évaluation :

1

I WOULD NOT RECOMMEND UHAUL TO ANYONE. EVEN IF IT WAS A LAST RESORT.

Évaluation :

2

More instructions on how to operate some of the equipment and developing a much more intelligent process of calculating how much milage and gas was used. The owner did help me back out at least which was nice.

Évaluation :

5

Location is good.

Évaluation :

1

I received quote for $ 0,89 per mile, and the u-haul dealer invoiced me $1,42 per miles . That's a scam to consumer. The reason I choose U-Haul that it is legitimate and trustworthy but I proved to be wrong . Very dishonest u-haul dealer.

Évaluation :

5

Thanks for the service

Évaluation :

5

so if something wrong with truck what does uhaul do

Évaluation :

1

Have better workers, it took him 20 mins to scan my license & didn’t even communicate if there was an issue & when asked if something was wrong he completely ignored me as if I wasn’t even there, then he gave me a truck with gas noticeably below full tank & then got rude with me when i returned it exactly how it was given to me & told me I needed to fill the tank & when I told him it was given to me as it was , he lied and said the truck had a full tank of gas (which obviously was not the case)

Évaluation :

1

When I received the truck, the truck was not cleaned! I cleaned it myself. Before I left parking lot I took a picture of mileage and fuel level. After 6 hours, I return the truck with fuel level the same as in the morning but U-haul employee told me fuel level was not enough. Then I really in his record fuel level more. In the pictures of his and mine the mileage was the same, fuel level was different. Then I put more gas in then came back, he did not happy and want more gas. I have to park truck on flat ground to get the level he want. During the conversation my brother asked him where his picture came from, he did not explain to us started to talk racism. Next customer was there to come us down and we went home. I rented U-haul trucks many time, I did not have any problem. But this time It was unpleasant for me and I am not come back to that store

Évaluation :

5

Keep it up.

Évaluation :

1

Mauvais service à la clientèle

Évaluation :

2

I checked in online with all the information required, ie no insurance needed, but surprised that insurance was still included in the initial total. When I told the guy behind the counter I opted out of their insurance he said I need to tell him that upfront which was a surprise since I already indicated I did not need it when I checked in online.

Évaluation :

2

Make sure the vehicle is clean

Évaluation :

5

Really easy pick up, no hassle - vehicle was ready right away and pick up at counter was really fast. Would recommend this location to others

Évaluation :

5

Good service @ fair rate. I will use again and recommend this service at this location.

Évaluation :

5

Best

Évaluation :

5

I thought I had completed the pre check-in online but I was told that it was not available for the attendant and he had to do it again.

Évaluation :

3

Incorrect charge. Billing order said 1,09$ per kilometer. I was charged 1,75$ per kilometer instead. Parking spot was full of snow making it very difficult to park.

Évaluation :

5

easier mobile check in. I had some issues checking in example selfie of driver. Also my other pictures I had to re-take 3 times.

Évaluation :

4

First come, first served service at all times

Évaluation :

5

Service was great, check in was quick and easy, and the truck met my need to move some furniture.

Évaluation :

1

Good service but a bit expensive

Évaluation :

1

Incorrect charges for mileage Charged for safe Move (did not want it) Attendant had difficulty processing reservation

Évaluation :

3

Ensure the location is aligned with the terms of the contract. The location wasted my time both at pick up and drop off because of misalignment of information.

Évaluation :

1

The key was not in the lockbox when scheduled.

Évaluation :

5

nothing

Évaluation :

2

Rental was expensive, dirty and unsatisfactory.

Évaluation :

1

The rep charged me insurance when I specifically told him I didn't want it.. I brought the truck back 4 hrs sooner than I had to and then when I asked him to remove the insurance charge he was rude and told me it was out of his hands... im a 63 yr old man and I 5 star driver... I also drive for a living... I needed the truck to move some furniture for my oldest daughter.. I will NEVER use this company nore will I recommend it to anyone.. you need to re educate your people on how to treat people with respect and maybe brush up on their social skills... its embarrassing to think that this is what the world has to look forward to. I come from a time when the customer was always right and to respect your elders.. Shame on you!!!

Évaluation :

5

nothing its a great place

Évaluation :

3

Better communication. I called this location several times and No answer

Évaluation :

1

I was told I could not use cash OR debit as payment. Upon arriving at 1:15 for my 1:15-5:15 rental, I ended up having to call UHaul multiple times because the terms and agreements state cash can be used as a deposit. Finally the U-Haul representative at the variety store tells me his AFM would not allow for cash or debit. I spoke the AFM and told me This specific location does not allow cash. This is completely wrong and not specified in U-HAUL terms and agreements. Finally the AFM calls back to approve the cash or debit payment. By this time it is 3:00PM. I could not be back within the 2 hour window and so I was charged 2 days rental even though my total time with the rental was less than 24 HRS. In addition, my car was vandalized, presumably by the convenience store / U-Haul representative. It was a complete power struggle over not letting me the consumer have a U-HAUL experience, as outlined by U-HAUL. Mind you, I reserved online. When I initially entered the store, the convenience store U-Haul representative had already ran my credit without my consent! I had reserved with a $0.00 checkout for reservation, had my credit ran without my permission. I would like resolution. The AFM name was Jamal.

Évaluation :

5

Well I would suggest you to have some flat dolly.

Évaluation :

5

U haul is a best customer reliable source

Évaluation :

1

You charged me twice I still need a refund

Évaluation :

5

Make sure the equipment is ready and at the location for pick up

Évaluation :

4

Shop assistant should not tell customers that the insurance cover is mandatory, i was told it was mandatory and forced to pay the $15 premium

Évaluation :

3

I used it twice and the cleaning condition was bad and the smell was so unpleasant.

Évaluation :

1

Undue charges. Require a full refund.

Évaluation :

1

Worst experience I had to wait 1 hour for the truck which delayed all of my timeline. I moved to a condo which required booking for access to loading zone, loading hallway directly to private elevator. Due to the delay, I missed the booking slot and had to use the normal entrance amd elevators. I got complaint and a ticket from my condo. I booked a furniture dolly but it wasn't available when pickup the truck so I couldn't move my closets and dressers. I had to spend another day moving and renting truck which I should have been completed in a day. WASTED A LOT OF MY TIME AND MY MONEY

Évaluation :

2

Got late 15min charge me extra $60 to getting late return truck (stuck in traffic)

Évaluation :

1

Guys has no dollies . And dont know how to do customer service

Évaluation :

5

I had to change my booking twice and finally found a working uhaul at 1225 dundas st east. The booking experience was worst inspite of booking in advance. My initial booking location was showing uhaul available and just 2 days before I got a call that uhaul is not available and I got rescheduled for same day at another location. After completing the online check-in and going to pickup location the uhaul was not available. Then it got rescheduled to another location for pickup where the uhaul was not in working condition and it was breakdown. Then again finally I got rescheduled to 1225 dundas st east location where I was able to pickup and complete my move. All of these mess by uhaul made me delay in my plans and added extreme uncertainty to my carefully planned in advance move. All of my other booking like service elevators were impacted. Overall I dont think I can trust uhaul again given that I booked well in advance and had to visit 3 different locations with utter disappointment from uhaul trucks.

Évaluation :

5

Was great, perfectly close to where I needed , extremely convenient !!

Évaluation :

5

A bigger call-out sticker near the dashboard to let the driver know the truck tracks using mph instead of kmph would be helpful in Canada.

Évaluation :

2

I ordered a large dolly and when we picked up the truck they said we don't have dolly in this location. When I booked online it didn't say that. We got in so much trouble to find the dolly for our purpose

Évaluation :

1

Absolutely the worst customer service I have ever experienced. I was going to be charged for two uhauls however there was only one uhaul parked outside. When asked for it to be changed he responded it's my responsibility even though I only booked one u haul. I waited for 45 min while he was continuously serving other customers in the convenient store. He then tried to call uhaul for me but was disconnected. Then after serving at least 10 customers in the store he decided to check his phone again and now noticed the correct order ( that is one uhaul not two) . No customer service at all. I have never felt so neglected and poorly treated!!! He should not be allowed to rent out any u haul in the future. I will never go there again.

Évaluation :

3

Ensure that all trucks and vans are cleaned and sanitized before deploying and renting it out to the next customer.

Évaluation :

3

Vehicle was extremely dirty when it was picked up, both in the cab and the bed. I'm talking about food materials, dirty gloves, a magazine, debris all over the ground. Otherwise, an easy process for pick up and drop off.

Évaluation :

5

nothing

Évaluation :

2

When we picked up the store was closed waited for about 15 min (sign said be back in 5) the truck had empty water bottles in the door pocket drove 16 km in total put gas until full and it cost me $31,39 if had known full wasnt actually full i would of put less gas. Had trouble navigating web site guy at desk was more interested in dealing with other customers. I had to get my daughter to come help. All he kept saying to me was take a picture of the dash. Even she had trouble with website Check out took almost an hour.