Évaluations des clients Hello Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hello Storage

Cote générale :

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Takendrea D.
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Le client n'a pas laissé de commentaire.

DARRYL B.
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Le client n'a pas laissé de commentaire.

Johnathan R.
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I choose the 24 hour option to rent a vehicle and they ended up changing the reservation to force me to have to come into their location which pushed my timeline by one day--which ruined all my plans. So next day I come to pick up the vehicle, same thing occurs, and I have to go inside to get the key, and the person in charge of dispatching the keys was not present. Had to argue with another employee for about 10 minutes on whether I was checking out the vehicle correctly and why I chose my option. Incredibly tough to deal with.

MICHAEL CHARLES K.
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The young man working at the counter, i believe gis name was Chris was very upset at the time and gave me attitude about coming to pick up the vehicle after making a reservation. He is an employee of Hello Storage and worked at the front desk. I was very close to walking out entirely and cancelling the reservation. The van worked well, but overall it was a terrible experience to the point i will never go back to that location.

Diana O.
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Le client n'a pas laissé de commentaire.

myesha C.
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First off the young lady that helped me was cool and respectful but I had to put my card on hold to reserve the truck $23 then was charged another $71.12 to rent the truck I had 4 hours but returned the truck within 1.5 hours with a full tank of gas and now I'm still waiting for my deposit never paid that much for a small truck. Hopefully I won't have to use them next time.

Frank H.
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Never thought I'd be treated the way U-Haul customer service treated me this location was smooth but U-Haul will never get my money or reference again I was discriminated against at one of the locations and I'm very disturbed with the treatment I received

Charles W.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Le client n'a pas laissé de commentaire.

EDMOND G.
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Le client n'a pas laissé de commentaire.

David H.
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I dropped off the truck to this location on Tuesday July 22. Two days before it was due. The gentleman at the desk didn't want to take it. Said they were already full. Then decided he would take it after all. We inspected the truck and he told me to have a nice afternoon. Now I get a charge for two extra days plus coverage? Really? Now I have to dispute the transaction. Not a good experience at all.

Alfonso D.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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app sucked trying to check in

XIAOHAN S.
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Le client n'a pas laissé de commentaire.

KATHERINE H.
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Excellent quick and easy pick up. I needed a truck for a cross country move and got it within an hour.

SHELLEY S.
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Le client n'a pas laissé de commentaire.

Pryor L.
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Tell your people to wear masks when customers come in.

BRYAN JOEL A.
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There were limited parking spaces when we returned our truck after hours.

CALEEN B.
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My entire experience with Uhaul last weekend was a disaster. First, you all called me at 7:30 pm the night before my rental to say you won't have a 10ft truck due to extending someone's rental. Said I had to take 15 ft. Made no effort to find me another and didn't care about my concern about safety driving big truck. So many other issues but too much list. The whole Rental experience was stressful and a disaster.. I have told everyone I know how bad your company is.

MICHAEL M.
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Does not know business well

Robert C.
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Le client n'a pas laissé de commentaire.

SHANEKA M.
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Le client n'a pas laissé de commentaire.

Ryan L.
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Le client n'a pas laissé de commentaire.

David W.
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Have the size of truck that's needed.

Wondwosen Z.
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Le client n'a pas laissé de commentaire.

dave T.
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Le client n'a pas laissé de commentaire.

Judy R.
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Le client n'a pas laissé de commentaire.

Sandra K.
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Le client n'a pas laissé de commentaire.

Pablo C.
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Le client n'a pas laissé de commentaire.

john R.
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Le client n'a pas laissé de commentaire.

Nancy D.
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Le client n'a pas laissé de commentaire.

Cheyenne C.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Le client n'a pas laissé de commentaire.

abdulaziz A.
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Give to them good prices

April T.
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Karla was very courteous & helpful.

Chris S.
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Le client n'a pas laissé de commentaire.

Ernest M.
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Every thing was excellent including the attendant.

Joann D.
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Everything went good. Thanks ?? for the service.

Benny H.
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I would not recommend this place. I made reservations for a truck pick up at 10am, called and guys said yes was ready. Took a Uber there the guy tried to complete transaction. He said Uhaul system is down. Said it happens all the time, worse on Saturday with long lines of upset people Said would be 30 min back up and running. I waited and 45min later still not working. Had to take under back home, told the guy call when ready. I never received a call, it was 1pm now. I called he said yes system back up and running, I had to take another Uber over, when I got there he still had difficult processing order, took over 30 min again. I was out 42.00 for the ubers back and forth. The guy at uhaul said would talk to boss about a discount for the trouble, and should get a call from mang about it. never heard from them. that didn't happen actually charged me more for going 7 miles over limit. I would not recommend this place

Michael C.
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Le client n'a pas laissé de commentaire.

Andrea T.
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Le client n'a pas laissé de commentaire.

Bryan G.
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Equipment I reserved was not available. In my reservation I had 1 appliance dolly and 1 utility dolly. They had no utility dollies. I had 24 furniture pads ordered. They gave me 6. They said a text would come to me to do a pre drive once over of the vehicle. That never came to my cell. They said they'd have to close me out and start the reservation over to give it to me. So I just took a video of the truck before I left. It was a nice new storage facility but the gentleman who worked with me made it sound like the uhaul online system doesn't work.

Troyce Y.
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Stay the same way y'all or doing business.

Kyndra B.
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They charged me for gas and a cleaning fee which I asked was it ok if I came and got my bed rails later, the guy said it was fine now I'm being charged an additional fee! I will never use uhaul again! I've have used uhaul for every move, but never again

Gregory S.
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Le client n'a pas laissé de commentaire.

Terence O.
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Le client n'a pas laissé de commentaire.

Kimberly G.
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Le client n'a pas laissé de commentaire.

Laura O.
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The pick up transfer did not open at 8 am and didn't open st 9 am as stated. They also did not have the contracted equipment needed for the move.

Thomas M.
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Le client n'a pas laissé de commentaire.

Alexander S. | Réservation |
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The employees at the front office are super helpful. The indoor storage facilities are clean & secure, yet easily accessible for those renting a storage unit here.

Richard B.
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Le client n'a pas laissé de commentaire.

Lanelle R.
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The dolly we rented was a waste of time because it was never mentioned there was no ramp on the truck, however, the credit was given for the appliance dolly rental. I submitted a callback request regarding my window being shattered in the process of loading the dolly in my back seat after realizing the dolly was not placed in the truck and I had to come back for it. Awaiting their call to discuss while my car is at the collision center.

michael B.
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everyone is super friendly and professional

Samantha S. | Réservation |
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I came rushing in right before closing but the manager on duty was fantastic. He took his time to get all my paperwork signed and explain it the security features in place. He evenshowed me to my unit

Stacy S. | Réservation |
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I ended up not needing the unit as I secured a home sooner than I expected.

Elizabeth H. | Réservation |
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I had the worst move in experience. Everything that could have gone wrong seemed to be going wrong and the employees here were super kind, understanding and helpful. Recommend this location.

Ronald L.
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They do their job, the attendants. There is an over abundance of ego. Not loud or outlandish ego, but in their own way they are just a little above the customer. Of course this is never uttered, just acted out. Not bad people though in case that is what you interpret, just not servants. One of them is more of the serve the customer type.

Joaquin P.
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Le client n'a pas laissé de commentaire.

Daphne P. | Réservation |
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Kevin was very nice and helpful. Much appreciated.

Mandi V. | Réservation |
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Friendly service! The facility is very, very clean and secure. I feel very confident using this storage facility.

Leslie V. | Réservation |
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Thank you

Scott S. | Réservation |
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Great location, great service, very helpful employees.

Joshua S. | Réservation |
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We arrived just before closing. Long story short, my dog locked herself in the vehicle w her paw while I paid. Front desk guy stayed LONG after closing time to help. Kinda pricy, but GREAT service!

Bryson P. | Réservation |
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Website says open 9am-4pm Saturday, but found door locked and place closed at 230pm. Had a truck full of boxes with an online reservation. Went to the competition and gave them my business.

Keisha H.
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Le client n'a pas laissé de commentaire.

THOMAS A. | Expérience générale |
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Even tho lots of construction and not most modern, it is quite tight and remains pretty dust free.. we have stored here two different times and NEVER had a problem.

cynthia r. | Expérience générale |
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Staff very helpful. Because of construction not very secure. Would like office to stay open later.

Erica A. | Réservation |
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They could not find my booking even with my confirmation I am disappointed in the service

GREGORY H. | Expérience générale |
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Had things stored there 5 1/2 years! Always clean, no bugs, & very friendly, helpful staff. Recommend it highly!

Jenna G. | Expérience générale |
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Great place! Everyone in the office was so helpful and friendly!

Glenn V. | Réservation |
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Rough parking lot

Destiny B. | Réservation |
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Everything went smooth & I love my storage unit. Thanks!!

ELONDA C. | Expérience générale |
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Moved out on 7/18/18, and was still billed for the following month and still have not received my refund. Communication is very poor when dealing with this company.

Colin H. | Réservation |
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The service was super friendly and helpful in preparing a first time storage unit buyer. The manager walked me to my unit, made sure I knew how to lock and got me a great rate!

David J.
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staff was friendly and helpful

kurt P.
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Le client n'a pas laissé de commentaire.

Glen D.
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Le client n'a pas laissé de commentaire.

Nancy G.
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Very pleasant and easy drop off.

Julie F.
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Great customer support at pick up and along the way. Thank you!

Ashley L.
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Le client n'a pas laissé de commentaire.

Luis F.
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When I tried to return the truck in that location, at a first time they told me they can't Receive the truck in that location, then when I told them it was the second time a U-Haul office told me it's not possible to do that in the location and I need to go to other place that's when the proceeds to receive the truck. (First time was with a Dollie

EDNA M.
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Le client n'a pas laissé de commentaire.

Douglas R.
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Le client n'a pas laissé de commentaire.

cham M.
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They were very nice. The guy who gave me truck and lady who was receiving truck. both were helpful . I appreciate them for their service.

elton F.
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transmission problem

ROBERT D.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

john F.
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Le client n'a pas laissé de commentaire.

MICHELLE T.
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Le client n'a pas laissé de commentaire.

Aaryaman S.
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I was told I had a full tank of gas in my U-Haul and the needle was pointing to full too. I only drove the U-Haul 23 miles and had to fill up 7 gallons of gas (have the receipt to prove it). U-Haul should NOt say a gas tank is full, if it's actually 90% full. A renter can't tell because that the gas needle should be past the F on the gas needle.

Gracie R.
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Le client n'a pas laissé de commentaire.

Jacob G.
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DO not allow a customer to select a truck and location if the location does not have the size of truck reserved.

Jomar R.
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Le client n'a pas laissé de commentaire.

LATANGA B.
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Na keep up the good work.

Charles C.
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Personnel was late to arrive. I checked in online and was asked the same questions again in person. Took about 30 minutes to check in. Returning the truck was quick and easy.

Ron W.
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Le client n'a pas laissé de commentaire.

Gary B.
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Le client n'a pas laissé de commentaire.

BOBBIE E.
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Le client n'a pas laissé de commentaire.

Kirk N.
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Le client n'a pas laissé de commentaire.

Molly V.
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Le client n'a pas laissé de commentaire.

Tim S.
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Less than a 1/4 tank of full, driver door would not completely shut and dirty

Alfred R.
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Le client n'a pas laissé de commentaire.

Anastasia S.
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Le client n'a pas laissé de commentaire.

Twyla C.
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Le client n'a pas laissé de commentaire.

Lauren H.
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Le client n'a pas laissé de commentaire.

CHERYL M.
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Everything was great! The young man was friendly and helpful, I will be back!

Mark W.
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Le client n'a pas laissé de commentaire.

Richard B.
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Le client n'a pas laissé de commentaire.

Blanca C.
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Provide customer service phone number. Reason is, we were getting close to the time of returning back the UHaul and were running late. Had no phone number available to inform them we would be running late of 10 minutes.

jane A.
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All good.

jhon N.
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Best uhaul experience I have ever had!

HUNTER S.
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I checked in online and paid in advance and when I went into the store, they didn't have the furniture dolly I requested and had to completely redo my contract. Basically the work I did to ensure a speedy transaction was for nothing.

william S.
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Thanks for your work!

Allan M.
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Remove Full Circle Moving as a recommended or available moving co as one of the movers stole the U-haul dolly even after I tipped them $30. I was then charged $75 by this U-haul location because of this.

Douglas R.
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Le client n'a pas laissé de commentaire.

FELIPE M.
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Le client n'a pas laissé de commentaire.

jeanne M.
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Le client n'a pas laissé de commentaire.

Jaime R.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

KATHERINE B. | Premières impressions |
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Ben went above and beyond to help us. He switched our uhaul reservation even at the last minute. He made sure our unit fit our needs and was so helpful. I would highly recommend this facility.

JAY B. | Premières impressions |
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very friendly, helpful

PATRICIA K. | Premières impressions |
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My gate code still does not work.

FRANK P. | Premières impressions |
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The people there were very courteous and professional. It was very clean.

Non reviews have been submitted for this location.

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