Le client n'a pas laissé de commentaire.Tim N.
Customer Reviews for Hendersons Services
(U-Haul Neighborhood Dealer)
Pour nous contacter
Rockdale, TX 76567
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Friendly, helpful local pick up locationJennifer L.
Le client n'a pas laissé de commentaire.Tammie J.
The owner was extremely helpful. He examined the truck and noticed the back tires needed replaced for the next customer. I would highly recommend this locationTammie J.
Very customer service oriented. Helped resolve truck size concern.Henry M.
Nothing against this location. When I got here, they were great and super helpful. I'm only writing this here so it Hopefully gets to Uhaul. The location was great but UHaul was awful. Was supposed to get my trailer in Austin. Called when I got a text that had a different time and location than what I had reserved (2 months previously). The first guy told me I wasn't guaranteed to get the trailer at that location and was overall just not a great person to talk to. He quickly pushed me off to the "new location". I figured oh well, I'll still get the trailer. Called the next guy and he literally laughed at me and said "A trailer? We dont even do trailers anymore" and quickly pushed me off to UHaul customer service. After being on the line for over an hour and on my 4th person of them taking my information and then putting me on hold till the next person I literally begged the woman to solve my problem like they were supposed to do. I was then told they had no trailers available in central texas and the only way I could get one of any size was to drive an hour outside of Austin.....I had no choice as I needed the trailer with no flexible plans (movers had already been paid). The only thing I got out of this was an "extra day" which was there fault anyways. I had to go get the trailer a day early because it was so far away. No compensation for gas either. Overall, just extremely frustrating and unprofessional. I suppose a reservation means nothing these days. All i can say is if you don't have the trailers...DON'T RENT THEM OUT. People depend on these for proper moves. I'm just lucky I didn't trust them and called the day before because they sure didn't tell me. If you have another option besides UHaul, do it. This isn't the first time UHaul has messed my move up.Adam F.
Le client n'a pas laissé de commentaire.NOEMI V.
When I made the reservation, I make it for drop off in College Station, TX. Upon arrival I was advised that I had to drive 50 miles to drop off the truck and that I would be given mileage but no credit for gas usage. UNACCEPTABLE. There were no solutions. I was told they were full and then I saw them accept another truck. If you know it is going to be a busy day or weekend, rent an overflow lot for trucks. Driving 2hours out of my way to drop off a truck was UNACCEPTABLE.Mary E.
Le client n'a pas laissé de commentaire.Carlos H.
Super easy!Oluwabusola O.
Everything was goodjames B.
Le client n'a pas laissé de commentaire.Tracey H.
Le client n'a pas laissé de commentaire.Derrick H.
Le client n'a pas laissé de commentaire.SHARON C.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.robert W.
No issues with return of equipment.John B.
Fred offers great customer service, he's very knowledgeable about his business.Alicia R.
Le client n'a pas laissé de commentaire.Kyle T.
Le client n'a pas laissé de commentaire.deeAnn W.
Nothing to comment about, everything was good, had the truck an additional day, refilled the gas tank to the level it was originally (1/2 tank of regular unleaded gas). All very Simple. I'd most definitely go back to Henderson Services if I needed another U-Haul truck, great people who ACTUALLY listened to their customers (most just want to rush you out the door).Eva L.
This does not reflect the location but U-Haul corporate needs to invest money into more fuel efficient vehicles the one I rented was very on a fuel efficient not even meeting the average and I was not loaded heavy plus the vehicle had very high mileage and the mirrors on the outside for a very difficult to adjust rusted this vehicle needs to be removed from servicescott D.
The attendants were EXTREMELY kind & helpful! I drove away thinking they were the nicest people I have ever met! We forgot the ball for the hitch, so they had to take the trailer off of the truck so we could go fetch the ball. The person in charge (I kick myself for not asking his name) took my phone & filled out all the needed information for me. He brought me a chair to sit in while I waited for the truck to come back. He took pictures on my phone of the trailer before we left I added them to the correct area. They were pleasant, respectful & funny. I wish more people would be like them.Karen B.