Keep up the good work!
John Ruiz
Customer Reviews for Hidden Valley Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
they washed down back off Uhaul and the inside was filled with water and my new mattress is now dirty
cheryl swankVery pleased with the service we received. They went above and beyond to help us. It was the best service ever.
Carol BevinsVery satisfied with both locations. Thanks.
david perezVery nice customer service
Maria FerrariExcellent customer service. This is my 3rd rental in the past few months and always a smooth process. Great people.
Mike PionFriendly staff providing great customer service - very easy pickup and drop off. Will use them again for future rental needs.
Mike PionEverything was great.
ROBERT MCKENNEYVery nice customer service. Great people there!!
Raymundo LeyvaFix the " known documented" mileage inaccuracies or at least tell the customer to verify the info because they are thinking about the move and not that the info would be wrong. Very unhappy I was charged for no reason and I will be seeking reimbursement. Would only recommend because there is no other option locally. Might change my rating depending on the reimbursement process.
Joshua EvangeloNo improvement needed
Leland St ClairThe staff was very nice and helpful. They even started the truck and had the heater going for me. The morning was on the cold side. Excellent service à la clientèle.
Keary KwasnickiMake sure the cargo area is swept and mopped if necessary. Other than that, the truck drove very well.
Charles SmithSince we hadn’t noticed the gas cap issue until we had left the location in Oregon, I explained the situation to the personnel at HV Auto Body and they were VERY understanding and said no problem.
Davis ChickI delivered earlier and you guys charge me extra. According to contract this is wrong I'm getting my lawyer involved
Kristopher BalGreat location to rent from, they make it incredibly easy!
Cody CeverhaThe staff at hidden valley auto body were just the greatest nicest people. Made me feel like I was at home. We are lucky to have them near us and I couldn't have been more pleased. Great job!
dennis rossiThe lady in the office is so sweet
RANDY WATSONReally nice people
James TreadwayWhen I brought the Ubox trailer to the drop off location the manager didn't want it and asked me to take it to Ukiah. Aftrr we he understood what happened he was sympathetic to me. I asked myself why I agreed to this extra hustle, yes hustle, by U-Haul. Realistically you should have compensated my insurance and half fuel costs 324 dollars for bringing at U-Haul's request.
robert cappelloIt works be better if the assigned truck and key match! It took me 90 minutes on hold with U-Haul to get the key given to me in the lock box but which did not start my truck switched so i could drive the truck only other truck off the lot. Plus, at the last minute I had to verify who I was by means which were impossible at that moment. A picture of my contract? That was on my phone. A picture of my passport? I don't carry that in rural California. The pick up process was a travesty all the way around. Plus, the drop off location in Morgan Hill, which had been offered when I reserved the truck, was no longer affiliated with U-Haul two weeks later. Again I had to spend 30 minutes on hold with U-Haul getting that switched. Then when I finally got to the drop off location (25 minutes out of my way) I was told I had driven over my milage limit. Other than that it was GREAT! NOT! Good bye uhaul
Jon ColemanNice after hours drop off location right next to a gas station to fill up your tank before dropping off.
michael lessnerEasy drop off. Online confusion on my drop-off location (listed different location in another town) but a call to 877 line took care of it swiftly by a very helpful rep. Again, excellent Uhaul customer service.
JOSEPHINE ZAMUDIOGreat service!
JAVIER SANCHEZNot exceptional at all I got burned
Julia PortlockExcellent Service!
RANDY WATSONI tried to rent in Middletown, computer program was flawed. I rushed to the next location, and was charged 5 and $8 for ins cov and tow, which I DIDNT ASK FOR. WONT USE YOU AGAIN
JOHN OLSONHidden Valley Auto Body is always amazing and helpful! Just the best!!!
CELIA DEDMONExcellent service - would highly recommend this location!
Sujan SarkarNice folks; easy to work with.
Lisa Rosen