Customer Reviews for High Chaparral
(U-Haul Neighborhood Dealer)

407 évaluations

1402 E 2nd St   Winslow, AZ 86047

(928) 289-3744

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(928) 289-3744

1402 E 2nd St
Winslow, AZ 86047

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian L 
Évaluation :
1

The office was messy. The man was taking phone calls for his mechanic business as we were trying to get our rental. He only had one truck with a lopsided front bumper. Thefront passenger side turn signal fell off as I was driving. It had been taped on. The truck seats were cracked. The man did not do a walk around with us and seemed like we were putting him out to help us.

Russell B 
Évaluation :
2

I rented a 15' van on June 19 to be returned by June 20, 2024. My husband and I returned the van on June 19 at around 2:30pm because we no longer needed it and felt it best to simply return the vehicle to our local UHaul rental (in Winslow, AZ), before the actual due date of June 20, 2024. There didnt seem to be any issue when we made the return - in fact, the guy who looked in the back of the van as well as inside the cab of the van said it all looked good and we could go. However, as of this morning - June 23, 2024 - I have a pending charge on my American Express from the HIGH CHAPARRAL UHaul in Winslow, Arizona for $61.31. Part of the charge is for $16,8 for gasoline - a shortfall on our part I understand and will honor - but the remaining $44,51? We are being charged $40 for an extra day as well as $0,56 for an extra mile, and $3,95 rental tax! WE RETURNED THE VEHICLE ON THE SAME DAY WE RENTED IT (JUNE 19); WE HAD THE VAN LESS THAN 8 HOURS!! So, what is UHaul trying to pull here? I intend to dispute this charge with my credit card company...

Cindy D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry M 
Évaluation :
5

No improvement necessary.

mary s 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon G 
Évaluation :
4

The staff were sometimes hard to locate.

roy j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRUDY C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daisy C 
Évaluation :
5

Great service and no problem whatsoever

Kenneth W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah m 
Évaluation :
5

He was amazing and friendly and extremely helpful!

Spencer T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHALENA D 
Évaluation :
1

I went to pick up at 9 AM and the people were not there. I came back at 9:15 and a guy said the lady in the office had to eat her breakfast before she could help us. So then at about 9:25ish, we finally got help. But the truck was not checked in from the prior.renter so now we had to wait on "David" to get there to check it in but he was on his way. So David gets there about 9:40ish and he walks in, complains about how the office stinks, proceeds to spray orange spray (like overkill) and argues with the old lady about how it's not his job to check in the truck. Then he yells at her to move so he can sit down and look at the computer. Oh and they tell me they don't have a hand truck/dolly (but then they found one). Anyway, so he said to me, "your card was declined" I said, "oh wow really?" And he said, "yeah it looks like it is a prepaid card, probably like your child support or something" I kind of wanted to hit him at this point but I also just wanted to get out of there. He was the rudest person I've ever dealt with and they put us an hour behind. I didn't appreciate the bickering in front of me, the complete lack of professionalism, the tardiness, the spray of orange air freshener practically in my face, or the assumption that I receive child support. Overall 0 out of 5 stars. UHaul is the only option in my town or I would have gone literally anywhere else.

Sarah H 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jodi G 
Évaluation :
5

Don't change a thing.

James H 
Évaluation :
5

High Chaparral Uhaul Gets All My Business Great People

lindell p 
Évaluation :
5

the Uhall guy was great. check out and check in easily. everything went smoothly

PAUL R 
Évaluation :
5

Down to earth folks.

Rudy A 
Évaluation :
5

Awsome

jaime d 
Évaluation :
4

Waive the convertible soft top trailer tow restriction for vehicles such as Jeep Gladiators that have other structural bracing

Jason M 
Évaluation :
5

Dave Prine is awesome and very helpful, answered all our questions. Very professional. We will refer our friends. Myrtle Gorisek

myrtle g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C 
Évaluation :
5

Very helpful folks on site.

Marc R 
Évaluation :
5

The Lady was so nice and helpful

Michelle P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad G 
Évaluation :
5

Perfect customer service. They know what they are doing and are very helpful.

Gloria H 
Évaluation :
4

They get the job done!

James H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p 
Évaluation :
5

The service was excellent , the owner Dave was very helpful with all my needs on renting the car dolly .

Jake R 
Évaluation :
5

Fantastic people always willing to help

lindell p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C 
Évaluation :
5

This is the place to go if you need a u-Haul great people

JOHN B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

always a great place to rent from.

janet s 
Évaluation :
5

Very good customer service! Very friendly!

DEBRA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis L 
Évaluation :
2

The uhaul guy hit my with his cigarette ash and there were enormous amount of flys in the building.

Frank C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny S 
Évaluation :
4

Nothing to improve...they were friendly andnvery helpful

Rickey H 
Évaluation :
5

Rented from here quite a few times, always a good experience

Michelle P 
Évaluation :
5

Very helpful on the phone!

Michelle P 
Évaluation :
3

I will probably never use U-Haul again.

Ronald K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda R 
Évaluation :
5

Very friendly and helpful

Michelle P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P 
Évaluation :
3

There was lots of dirt in the trailer when we picked it up. The door to the building was locked and it took us 5 minutes to get in while they talked inside.

Adam C 
Évaluation :
5

Great experience. David is awesome, friendly and really nice

Michelle P 
Évaluation :
5

These people are fantastic

sharon d 
Évaluation :
1

Different location! The people smoke like chimneys, it is ridiculous! I couldn't even stay un the building while they did it. The man told me he does military discount but can't do it on the reservation. I also told him I wanted the roadside assistance when I reserved. He wasn't there when we picked up. She told us they DON'T do military discount, Aldo didn't do the roadside, then couldn't figure it out to add it. I had to contact regional manager. A TOTAL MESS!!!

Kelly M 
Évaluation :
5

Alot always going on but fantastic place & people.

high c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TERRY S 
Évaluation :
5

always a piece of cake

lindell p 
Évaluation :
5

Excellent service and great people. They really care about the customer.

Francis H 
Évaluation :
5

Very friendly and helpful staff.

Linda P 
Évaluation :
5

The employees were helpful, accommodating, and provided for our needs. A very positive experience.

parry s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rydell C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron l 
Évaluation :
5

Very knowledgeable, very professional, very courteous.

lance f 
Évaluation :
2

Winslow Drop off location telephone number was wrong/ not working. called other number told me to drive back to location and went on Monday drove 172 miles to meet the personnel named Matt he said my name and info is not there!!! and gave me card and other number to call. I called again on Tuesday but not resolved . However got call from U-Haul service and she was nice and took care of my drop off on Sunday and then got e-mail that equipment and everything taken care off.

Abdul S 
Évaluation :
5

Place seemed quite disorganized, parts and things everywhere. The people though were very helpful and friendly. Merci.

Morgan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R 
Évaluation :
5

No need, service was excellent!

Daniel W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VELMA L 
Évaluation :
5

David was a real pleasure to get to know. I was in the middle of a trip when the trailer I was pulling developed a bad bearing and was looking like I was going to have a bill more than the trailer was worth. I called David looking for an alternative to get me back on the road and take my stuff. He went out of his way and tracked me down in town and had me follow him, showing me where the office was located. David had his staff gather the trailer, pulling it around to while we did the paperwork, this took virtually no time at all. I unloaded my broken down trailer into the U-Haul and was off and on my way, shortly thereafter. God favored me by having David in the area with bleak amenities. Thank you David for the great experience!

jerry s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Dave is great, I rent from this location a lot and he is always super helpful.

Michelle P 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas P 
Évaluation :
1

Overcharged me Nobody was there that knew how to return the equipment, got charged for a extra day because of it nephew was out with covid. Equipment was turned hours before deadline and They checked it in 6 hours later. I have picture proof.

WENDY F 
Évaluation :
5

Janet and David were awesome

Michelle P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy H 
Évaluation :
5

Great staff. Thank you so much

LEE A 
Évaluation :
5

David and Janet are a joy! We flip houses and need to haul in building materials a couple times a month. We always use our hometown UHaul when we can!!

laurie l 
Évaluation :
5

Awesome 👌

don s 
Évaluation :
5

this location has excellent customer service

armando m 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIMBERLY A 
Évaluation :
5

It was all good.

dana c 
Évaluation :
5

Everything worked out well.

brandon w 
Évaluation :
5

Aucun

Katherine K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra g 
Évaluation :
5

Always fast & easy great folks

David p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P 
Évaluation :
3

I wasn't the one who drove

RILEY C 
Évaluation :
1

It is the only U-Haul site in town, so it is the only place to send local clients. But the place is filthy, and not safe for older/mobility impaired clients. Winslow needs a better site.

URSULA B 
Évaluation :
1

The man who was supposed to help us was useless and did not know how to connect the trailer. I had to look through the garbage bins to find a piece of wood in order to lift the level of the dolly, otherwise it would scratch my car. The whole experience with uhaul was awful.

Anna W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karla O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page