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Rhett C.
Customer Reviews for High Desert Rentals
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thee best in yucca valley!
LYNDA A.Awesome service. I love this place.
Robert P.Your website is slow and hard to navigate. If you want customer to use it, make sure they don't have to go through a password retrieve every time. Aghh
Teresa S.Thanks to Janelle, she is a great asset to your company.
Karl S.Nothing that I can think of except limit the # of pads a client can rent so they can be available to all clients. It was a very good experience overall! Very happy with service...
NANCY E.Truck was dirty and in need of repair. I had reserved 4 dozen furniture pads and when I asked about them I was told there were none available. How am I supposed to protect my furniture? Is this supposed to make me have any desire to use UHaul in the future? They're just not dependable!
Larry P.It sounds like the site could use better security overall - for you sake. It's always a pleasure to work with the folks at High Desert Rentals.
Matt B.Always great service from the office manager. She is friendly and helpful to everyone.
Bennet P.Make sure you know where the equipment will be available. We had to drive 40 miles out of our way. We were reimbursed for miles but not time or trouble.
MARGARITO B.Excellent family run
William L.Service rapide et convivial.
KENNETH G.Janelle is simply the best
JOHN R.The car trailer was unsafe. The straps to hold the tires were on backwards and we were unable to take them off to redo them. This was not something noticeable during pickup inspection only when we tried to strap our tractor. We waisted one day of labor expense for 2 guys and didn't get the job done. We took it back and told the lady at front desk there was a safety issue, and we couldn't use the trailer and she said " I don't have time right now I have to take my kids to school. I will check later and get back to you" We never received a phone call just a charge for the entire rental price...What a rip off this place is...Very disappointed in UHAUL!
Joseph P.Best Uhaul rental place in the entire desert.
Aaron G.Excellent
Nancy B.Why so many pending charges show up in one's account
JESUS C.Janelle was great to deal with. She was very professional and responsive. I have rented from U-Haul many times in the past, but this was one of the best experiences I have ever had.
Dimitrios G.The customer service at this location is excellent. Superb
Teresa M.The original location was not where I was picked up my U-Haul and I had to drive an extra 50 minutes to another location where they canceled my reservation since right as I arrived they indicated that the truck just happened to get a check engine light. I then drove to the yucca valley location where I met the nicest lady who helped me. Drove back to my house with the truck and the truck was very dirty where I had to sweep and use a blower to clean it out before loading it. During my trip the truck would constantly stall when coming to complete stops which could have caused accidents. Explained this when I dropped it off in Seattle and that was it. No apologies or anything.
Mayson B.The lady we worked with was excellent!
John A.Janelle rocked it!! Thanks so much for your help :)
Stephani L.Great customer service, I was in and on the road in minutes. Truck was excellent for what I needed.
DAVE P.This location has been very helpful with a couple of recent rentals, both one way and local. They were flexible with days charged and allowed mileage just because I wasn't sure of my schedule and being able to return equipment by a certain time. This ended up saving me money, always appreciated.
Ian D.Je les recommande fortement.
Sherry G.The worker was very rude and acted like I was a burden to her. I was explaining something about the app and she was very rude and disrespectful.
Donald D.Super Friendly Customer Service, Truck ready to go first thing in morning. Would use again with confidence. Merci
CharlesChuck W.Merci
pilar L.Janelle was extremely helpful and very professional!!! First time I've actually been happy with my Uhaul experience.Look forward to doing business with her again.THANK YOU!!!
Melina M.They were fantastic! Customer service was phenomenal. Patient, kind, and accommodating. Thanks usually????.
Marina T.Front window was so dirty that not even the window washing fluid took the grime off, the trucks are so dirty.
Beverly K.Quick, easy, and very friendly.
kathryn C.No improvement needed. The girl that helped me was awesome.
Rido M.Super friendly and easy to work with.
Grove C.Perfect customer service high quality Equipment that is maintained well. You can't go wrong with this company
Jonathan M.No improvement needed.
Joanne J.I appreciate the trailer was ready on time, the lady hooked up the trailer for us, we were out of the yard within 10minutes and we were out of the yard within 5 minutes when returning the trailer.
Matthew L.The lady that was at the office was very helpful and kind. She is very polite and nice. I would come back again on my future move
Tyrone B.Janelle was very rude and impersonal. The entire experience was uncomfortable. Never going to this uhaul dealer again.
Jennifer A.Very nice lady n helpful n calls back when needed
aramndo H.Excellent customer service. I highly recommend this business. However the U-Haul website was not user friendly.
Don R.Definitely need would help to inform the customer if there will be a ramp available or not on the truck..
Gabriel A.Outstanding service.
JOHN L.Put the real cost on the side of the truck. $19,95 for a pick-up truck is only if you don't drive it anywhere.
gary C.Nothing. I received great customer service.
Yolanda M.I wish i could remember the lady name, it was on Saturday morning. She is just the best , helped me a lot and gave me excellent service from A to Z, ill recommend this location for ever!
Sagi L.Super easy. Quick in, quick hook up, easy return. Much better than the last location I rented from.
Ian D.The truck wasn't made ready for my reservation time. Our family had to rearrange our whole plan. The representative who called me to let me know had NO suggestions for how to solve the problem. That was up to me. The rep at this location was distant, uninterested in helping (she clearly wished I didn't involve her and would just do mobile check in instead) the only thing that was good was the quality of the truck.
Barry E.The customer service was excellent.
Christina E.This location is one of the best franchises in the Uhaul family!
Rhett C.