Overall the man that we dealt with for pick up was nice and friendly. Unfortunately, he did not appear to be knowledgeable about the equipment, laws regarding lighting or how to remedy our issues. When we arrived at the location, we had to call a number posted on the door and wait for someone to come. The trailer had a running light out that was not noticed by the personnel. When we pointed it out, he said it was just a reflection causing us not to see the light. After finally convincing him that the light was not working, he assured us that because the other "main" lights were working it should be fine and it was not something that would get us a ticket. My husband is a commercial driver. Not only did we know that was inaccurate information, he could not risk him getting a ticket and points against his license. We asked him if he could change the bulb and he said he had no way to do that. He said that we could "probably" take it to a main hub to get the light fixed. We asked if he could call ahead and be sure we could get it done, and he appeared very put out to have to look up the number and make the call. Fortunately, he did make contact and we were able to go to another location to get the light replaced.Rebecca B.
Customer Reviews for High Ground Action Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.mark B.
Le client n'a pas laissé de commentaire.Wes S.
Le client n'a pas laissé de commentaire.Flavio A.
Le client n'a pas laissé de commentaire.Todd W.
Le client n'a pas laissé de commentaire.Dustin W.
Le client n'a pas laissé de commentaire.Patti S.
Le client n'a pas laissé de commentaire.Cassandra C.
Le client n'a pas laissé de commentaire.Ted M.
Le client n'a pas laissé de commentaire.Brian A.
They were extremely helpful and went the extra mile to get me on the road.Dollie H.
Le client n'a pas laissé de commentaire.MICHAEL S.
Have more equipment available for meÃ§lDeneice C.
I needed a different size ball and a wiring adapter which they don't provide. I had to make two trips to the auto parts store to hook up my trailer I rented. Unusual compared to other U-Haul stores I have dealt with. Otherwise Randall was great to deal with.John M.
Fantastic customer service. Never an easier process from start to finish. Highly recommended to use this location. Thank you!!!Gary C.
Close to home too.Sherman W.
Great customer service! Easy pickup and drop off! Will definitely recommend to friends and use that location again if I needJames C.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Teresa C.
Dropped off in parking space, very simple using the app.Christopher E.
Le client n'a pas laissé de commentaire.Vincent H.