Superb.
carolyn l
Customer Reviews for Highland Home Star
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very neat and clean and friendly environment 👍
Atrishia BGreat experience 👍
Ben MExcellent service.
STEVE SWas originally supposed to drop off in Luverne but that was changed. The owner was very rude when we called him and when I went inside to turn in the keys I could tell he didn't like women. He treated my brother with more respect than he did me.
WILLIAM WGood afternoon, I just pick up my 15' truck from another location that was NOT the pick up location I selected. I selected the location in Pike Road 11233 US Hwy 80 E Montgomery, AL 36117 Which is very close to my home in: 9 Travertine Dr, Pike Rd, AL 36064 (3,3miles from my home) And I picked up the truck in (49miles from my home, actually an extra 1hr away): 19020 Montgomery Hwy Highland Home, Al When I scheduled to pick up the truck I was getting 584 miles for my trip to Orlando, but now even thought the pickup location was change and added roughly 50miles, I'm still expected under this prices to use 584 miles. I'm not sure if I'll need more miles or not but I'm requesting to add to the 584miles the difference between Pike Road and Highland Home location which is 45miles. I picked up the truck with 142 008 with 584 for a total of 142 592 with this new pick up location I'm requesting for my use miles to be 629 for a new total possible miles (within the price) of 142,637. Not also that, the amount of use gasoline from one place to the other is a very big difference but at least I'm expecting the new mileage to be reflected in the contract. Not sure if I'll be using all of those mileage but just to be fair.
Francis PGreat experience.
Alicia RThe only problem I have was I live in Eufaula and I had to pick up the rental truck at a different location, which you see above. I was only limited a certain amount of mileage, but the time I picked up the vehicle and returned to Eola, which is about at least an hour and a half. I didn't clock in total, and then I was supposed to leave from you Eufaula Alabama and go to Birmingham, Alabama which then my mileage is over the limit and I had to pay extra on mileage I believe and it should be fair enough that my mileage should start from to Birmingham because the other two locations did not have a 26 footer vehicle that was closest to my address I had to drive further to pick up the rental truck so I wanted to pay $123 limit on my mileage on top of renting the vehicle and you gave me 174 178 miles that's the only thing I did not like about it. I thought that was unfair to me that I paid more than what I should have two other locations did not have the 26 foot. I did not realize I was gonna be clocked that from that location to my home. And if I lived closer to that location where I picked up the truck then it would've been perfect and the location was nice where I picked it up. That's why I'm gonna check excellent but the distance was not good. The gentleman was nice and it's nothing he could do about that, and when I dropped off the truck, the young lady said she couldn't do nothing about that but I had to call the office so please take that in consideration other than that everything else was excellent
Daphne sI reserved a truck and a trailer at this location but u-haul split my order without my approval so I had to pick up my truck at a different location. My experience with Circle S was good as it has been in the past. However, the location where the truck was picked up was very disappointing. The man at this location attempted to charge me $200 more than my original quote and argued that uhaul was telling him that was the price I was quoted. When I stepped out to call uhaul customer service he conveniently found my original quoted price. He was also going to charge my card without telling me the price until I questioned him. The location was Highland Home, Al
Gary MVery cooperative and helpful attendant.
Abbagail BOwner was out of town and the lady checking trucks in told me she did NOT know how to do said job . There was no simple markings to show proper return service, no marked place to park , nothing.
Bubba BThe U-Haul was dirty. It smelled like feet.
Denia HNo rental agent was at the location even though I made reservation on line. Had to arrange rental by phone with store owner which took over an hour. Had ordered pads but none were available. Final cost was $25 more than quoted on your website!
George kI had a pleasant experience with everyone involved in the rental. Would definitely recommend to anyone in this area. Thank you for being so friendly...
Lesa CWhy am I being charged a gas charge when I returned it with more than what it had when I picked up? Also, why am I charged an after hours service charge? There's only a key drop at this locale so no way to ask.
Mary cI didn't realize it was just a parking lot at a gas station. No help at all
Mary MWe were sent to a drop off location that was quite a distance from our new home. There were other options for drop off locations that was closer which we would've preferred. We lost time and gas with returning the trailer to this location.
Steven FEverything worked out perfectly! Thank you
Allan AI was very appreciative on how good they got me in and taken care of.. Very friendly people.. Really helpful..
Chad HDid not need the trailer and tried to cancel but he said that I could not cancel and he said i signed a contract so no cancellation. Never used
Tabitha PGas tank was left on 1/8 tank, and this location is a gas station. I know from personal experience that Uhaul has little operational control over the locations, but it would behoove Uhaul to set up a better system for not starting off on the wrong foot with an empty tank in the middle of the country in rural Alabama. The truck was also dirty, both in the cab and in the cargo area. I have many gripes with my experience with Uhaul, but those are not the primary fault of this rental location, so I won't go into those here.
Casey Asmooth sailing
John MThe 10 ft was not at this location. I had to travel 35 minutes out of my way to another location. This location did not have the 10 ft either and I had to rent a 15ft. I had to pay the the 15ft price. Called customer service to get a refund for the price difference ($100). But was not compensated for the additional gas I had to use driving the 15ft. I still think there should have been an additional discount. The inside of the trailer was not clean and I had to sweep it out. After this experience, I will not use Uhaul again.
Kimberly Bthe person running this drop off location is rude to customers argues about charges and refused to call the other store telling me he doesn't have to do anything. i am a disabled 63 year old, he would not even get the hand trucks out said it wasn't his job even though the guy put it in the truck when i picked it up.he doesn't need to run a buisness like this
ken gStop allowing random gas stations and Beauty salons to rent Uhaul equipment. These locations need to have a knowledge of the equipment, space to store and load it, and be checked on by a uhaul rep from time to time. People want to rent from a location that can be trusted, not a gas station attendant in the middle of nowhere.
Jeffrey KLITERALLY the worst experience ever. I scheduled my strives to be ready for my move two weeks in advance. The day of the move, Uhaul called 10 mintues before pick up time to tell me there we no trucks available. The nearest location with trucks was 50 MINUTES AWAY and my movers had already showed up. So I had to pay my movers nearly an extra $400 dollars because they had to wait on me to get back with the truck and I was paying them hourly front the time they showed up… UHAUL owes me $400. I paid my moving company $750 when the only worked an hour and 45 minutes. Thanks to y'all… I WILL be contacting the Better Buisiness Bureau. I will not recommend y'all to anyone. And it gets WORSE. I scheduled movers through the UHAUL website. PAID THROUGH THE UAHUL WEBSITE, and the movers did not show up.. I've never had a worse experience than this.
Morghan CI would have liked to have known the truck mpg up front. Gas was not a factor ... until it was.
mary aWhen I got there to return my truck the place looked closed. I used the Uhaul return app after I was done the guy that's was working came out yelling at me that I can't leave the truck where I parked it, and I can't leave the keys in the truck although I was following instructions on the return app he sat in the dark office leaving me to believe it was closed never came out to welcome or help me until I was about to leave he came out yelling instructions. He was very rude and did not represent Uhaul in a good light. I will never go back there for anything
ARTRESA FIt was honestly the worst experience of life. Terrible location and very unsafe
Lamonica HThe pickup process took a long time. There were ants in the truck, so that was even more money I had to spend on this rental.
Zachary OMake sure no charge when location closed.
James DPlace is a joke, charge me 20 to drop of a trailer.
MATTHEW OI was forced to connect the trailer on my own because the seller said it cost $20 for him to assist. I had to watch a YouTube video!
Gariandra DYou need to invest in bigger cat hauler trailers
Jesse BNormale
Eugene WPrices are too steep but was worth it.
JESSICA MHorrible experience. Equipment was damaged and they shrugged it off. Very rude when I tried to return it. When I picked it up, he had to change my info so I could rent it even though I did this exact setup over a year ago. They don't need to be U-haul reps!!!
Angela BNothing,it's good at this location
wilson gI've been here twice now to drop off U-haul and equipment. It's not a fancy place, it's located in a rural setting but the owners are very nice and easy to deal with. Parking the truck here is easy due to having plenty of space to turn around in.
Rodney BPoor service in returning the trailer. Had no idea how to disconnect the trailer from my vehicle. Took approx 20 minutes to unhitch the trailer.
Daniel MI picked up and dropped of the rental on 8/1. Today on 8/11 I received an email stating that my U-Haul was just turned in today and I am being charged for additional days. Maybe the drop-off location should check their U-Haul return box daily and not when they feel like it. My god, how can they not see my rental trailer, it was parked at the door!
Timothy MTerrible, had to wait over an hour. None of the paperwork was ready (we were the only customers there). The equipment and truck size we order was not there. I can go on and on about how poor of customer service we experienced.
Shirlencia GNo help with the hooku-up from the pick up location. The trailer was blocked in and hard to access.
Russell Dgot extra billing for unknown charges
dale wI am totally dissatisfied with my experience with U-Haul! My reservation was set for Friday, July 22nd at a location in Troy, Alabama. I reserved a 10' truck. I received a phone call from that location the night before confirming my reservation. The next day I got an email which said that my 26' truck was ready for pickup at a location 45 minutes out of the way. Not only was the truck I reserved given to another customer, but I had to go out of my way to get a different truck and a much bigger truck! I didn't need a 26' truck. I can go on and on about how dissatisfied I am, but your space is limited. The bottom line is that if I ever need to rent a truck again, U-Haul will be the absolute last place I go!! I feel that we should be compensated for our inconvenience!!
AVETTA EThese people are very rude and could care less about their customers or your business. When there was a problem with the number of blankets to be returned the person behind the counter could care less how it was resolved as long as I paid. I asked if he would call the place where I picked them up because there had been only 5 in each bag and apparently there was supposed to be 6 and he refused. When I tried calling the original location nobody would answer the phone. I paid and left with a vow to never use either of these locations again or in fact this company.
thomas wWILL NOT RENT FROM U-HAUL AGAIN
DARRELL Dtruck was dirty, equipment we reserved was not available.
ALAN WI reserved a trailer days in advance for pick-up in Montgomery, AL. Confirmation email indicated trailer was "gauranteed". Got there, waited in line 30 minutes at a very understaffed location, only to be told trailer was not available. Had to drive over 50 miles round trip to to get another one. Poor customer service at Montgomery. I will always seek other options first before using u-haul again. Very inconvenient experience.
ANDY SDid not inspect the trailer when dropping it off.
BRIAN RHe did not even go out to truck to check it, He did not give me any pads which I ordered. I was suppose to pickup truck in Prattville, Al 45 miles north He would not add any mileage. He changed drop point from Quincy, Fl to Tallahassee, Fl 35 Miles
ROY EThe pickup location representative took 45 minutes or longer to get me on my way with the truck. He did not know what he as doing and appeared to be lost with the registering system. It took 2 people to get registering done. I am very displeased with this location's performance and that goes along with their terrible customer service skills.
JESSICA BThere was only one person at the store running the counter and he was unable to help me with the trailer, fix the lights and the amount of time required to complete the transaction was over an hour because of the internet connection. All the information that I had put into the reservation had to be reaccomplished.
MICHAEL Sthe dealer refused to help me attach the trailer to my truck. the trailer wheels were between two gravel humps and would not move easily and in trying to hook it up myself i scratched the back of my truck. also i was there for well over an hour waiting for him to process my order, which i had already reserved online, and he continued to serve his other gas station customers through the whole process while i waited.
CLARK WEnsure equipment is in safe, working condition. When picking up at this location, the windshield was so severely cracked that the heater blew glass shards.
HARRISON Bgo to a different location
GLORIA H