It seems this location is still learning to manage the Uhaul reservations so picking up equipment took much longer than my previous experiences (40 min). The employee responsible for ringing up a constant stream of customers was also helping me with my reservation - The poor guy could have used some backup. Additional equipment requested on the reservation was not available at this location. I was able to find them at an official Uhaul location, so ideally I would always prefer to just pickup all equipment at an official location. I will say that the local management team was very helpful and responsive and would happily work with them, but would avoid this particular location.Karen D.
Customer Reviews for Highland Lakes Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
U-haul had a horrible odor of cigarette smoke. I reserved an appliance dolly and moving pads. Neither of wich were in the truck. When I asked about them they told me there was nothing they could do to help. I called u-haul customer service and they also were no help. All they could tell me were the different u-haul locations I could call myself and see if they had any dolly's. I will never use U-haul again. Moving sucks as it is. But dealing with poor customer service from u-haul just makes it that much worse.Brian P.
please call me. over charged by about $35.Morris C.
Le client n'a pas laissé de commentaire.Melissa L.
I deposit 100 and never was sent my remainingDasia Y.
This is a good location. Friendly staff and quick to call U-Haul support when needed. I would pick up or drop off from this location in the future.Ann C.
The guy was on the phone and barely acknowledged us. Charged us for insurance that we did not want and charged dus for 2 dollys that were not in the truck. I've tried to call for several days and unable to get through to the location.Misty S.
There were no issues, the rental was pretty smooth. thanks.Mark L.
Work on your selfJustinah I.
I assume it was because it was a new location, but renting from a gas station is super sketch. The person running it had no idea what they were doing (not his fault, I assume). It worked out fine but we wanted the peace of mind of renting FROM uhaul, not some rando gas station on the side of the freeway. I wouldn't recommend it or rent there again.Josh W.
Le client n'a pas laissé de commentaire.Jonathan H.
Le client n'a pas laissé de commentaire.Mark A H.
Le client n'a pas laissé de commentaire.Nikki R.
Le client n'a pas laissé de commentaire.Tammy P.
Le client n'a pas laissé de commentaire.Marlon G.