The pickup process was a little confusing. The address that came up brought us to a different location, so when we got to the right place, we were late, and the option to start the process of picking up the truck was no longer there. I ended up eventually being able to chat with a U-Haul agent, thank goodness! They were great and everything went very smoothly from that point on. My only suggestion would be to maybe make it a little bit more clear about what people should do in a situation like ours, where we were late and the agent had to change the pickup time. Since I didn't know that had to be done, I'd spent at least 30 minutes following the link from my email to the app to my active orders in circles trying to find the option to "pickup my truck." If I had known that I needed to talk to somebody at the beginning, it'd have saved the time and some stressful confusion. Otherwise, it really was a smooth and simple process. We have to finish moving in 2 months, and will definitely use your service again.
Eva C
Customer Reviews for Highway 8 Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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This was my first time using the app to check out a truck. It could not find my location, so I had to call customer service. Once I was in, the key was not in the lockbox. I was forced to use a smaller truck. I can't fault the location for any of this, it was just a much more difficult (and ultimately moderately successful) process.
Brian AProvide a parking spot that has gravel so the truck isn’t stuck when someone comes to rent it and so someone can park the truck when returning without getting stuck.
Rodney SYour app is not very user friendly. You ask to have a code sent and then the app says the code is invalid. This makes the experience frustrating and limits a customers ability to use it for locations that are not manned.
Robert MUhaul should give a code to open the gate during the return process.
Paige SPost signs or somehow give instructions how to get into location as the vehicle is behind a locked gate. Also give notice that the users vehicle will not be able to stay at location so someone will have to drop you off.
Dylan GEasy access and wonderful people who are willing to help and direct you.
Challen VVery helpful and friendly.
Doug SThe truck was parked in a grass lot I could not get to the truck without stepping in huge puddles of water and mud.
Danielle GThe location address needs to be clarified. The location we selected to drop off has a locked gate and we needed a code. We called the facility number and the uhaul number and both were saying we went to the wrong address even though that's where we were told to go.
CHRISTIAN SEasy contact free pick up and drop off. Love it 😊
Gary KThe Uhaul was located behind a locked gate, this was hard to access. In addition, the check in process was not smooth as shown by the video.
Doug ITry not to drop off at night. No drop box, could not get ahold of anyone from the location to find out where to put the truck or key.
Richard HThe personnel wasn't even there and there was no way to contact him.
allean cNo hassle, easy, take care of yourself option. I highly recommend to anyone with half a brain.
Jason DMaybe warning the uhaul customer of the potential challenge with the wifi for drop off check in. The team handled it very well. I may have arrived 30 min earlier if I knew to not bother thwm after there office hours. Again, they handled it well, walked me through it and helped check it out through uhaul. Deborah was great!
Jayme LLet me paint you a picture of the hell that is this drop off. First of all we get there and we followed in another vehicle not realizing we need a code to enter this place. No code was ever provided by uhaul. We get into this prison pen, I'm talking high fence with razor wire around it...and nearly get stuck in the insane amount of mud that we had to drive all over in because there wasn't really a designated place to park and really no room to park where it seemed like parking. We forgot our dolly at first...so we wanted to just park the truck, lock it up, run quick to get the dolly, and return to put it in the truck. So I pulled up customer service and talked to "Shawn". We realized pretty quick that to also get out we needed a code. We didn't have a code...it was cold, I only wore a light sweatshirt because I didn't know I'd be locked in this hellish prison. I informed Shawn of the prison we were locked in, Shawn brushed it off saying "I bet you could get out". REALLY SHAWN BECAUSE THERES RAZOR WIRE?! I watched Prison Break but I don't have the blueprints of this uhaul location tattooed on my body so I'm not getting out without a code, SHAWN! Shawn, taking 10 minutes to respond as our panic just grows. Clearly I need your assistance, Shawn. So then I had a straight up panic attack. I'm a fairly calm, patient person, let me tell you. I don't frequent panic attacks. I also don't cry real easily but here I am in this mud hell, freezing, Shawn thinking I know how to get out crying and shaking and screaming. My mom shows up to pick us up and even she is mortified to see me breaking down since I'm usually rolling with the punches. I was at the point of wanting to call the police and my lawyer and I NEVER ask to speak to a manager, so uhaul, SHAWN, you broke me. Finally we find some number OUTSIDE OF THE FENCE...my free mother (free in that she's not in the mud prison) finds the number to call some guys' cellphone. He was nice apparently, his name was Robert. He gave us a code (THE ONE UHAUL AND SHAWN NEVER GAVE ME) and we got out, got our dolly, took pictures, etc.). The uhaul is covered in mud from that hell hole. But you guys can deal with that, not my problem. I now have to figure out whether or not to clean or toss my mud covered white sneakers (sorry didn't know I had to park my uhaul in hell). When I got charged an extra $75 for god knows what, I didn't even care. I'm done with you. Seriously. Also this hell you had me return the uhaul too is what put even more miles on it! There's a uhaul drop off closer to where I moved but no, drive it to this prison. I even asked and wasn't really given a good answer. But hey, what do you all care? I laughed I legit laughed at one point when I saw another uhaul truck parked across from me with the words "moving made easy". And it wasn't so bad, until you led us into hades itself and locked us in there.
Heidi W