The truck was parked in a grass lot I could not get to the truck without stepping in huge puddles of water and mud.Danielle G.
Customer Reviews for Highway 8 Self Storage
Location en tout temps
U-Haul Truck Share 24/7© Location
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Shafer, MN 55074
Services dans cet établissement :
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location address needs to be clarified. The location we selected to drop off has a locked gate and we needed a code. We called the facility number and the uhaul number and both were saying we went to the wrong address even though that's where we were told to go.CHRISTIAN S.
Easy contact free pick up and drop off. Love it 😊Gary K.
Le client n'a pas laissé de commentaire.Jennifer R.
The Uhaul was located behind a locked gate, this was hard to access. In addition, the check in process was not smooth as shown by the video.Doug I.
Le client n'a pas laissé de commentaire.Jared M.
Try not to drop off at night. No drop box, could not get ahold of anyone from the location to find out where to put the truck or key.Richard H.
The personnel wasn't even there and there was no way to contact him.allean C.
No hassle, easy, take care of yourself option. I highly recommend to anyone with half a brain.Jason D.
Le client n'a pas laissé de commentaire.Scott K.
Maybe warning the uhaul customer of the potential challenge with the wifi for drop off check in. The team handled it very well. I may have arrived 30 min earlier if I knew to not bother thwm after there office hours. Again, they handled it well, walked me through it and helped check it out through uhaul. Deborah was great!Jayme L.
Let me paint you a picture of the hell that is this drop off. First of all we get there and we followed in another vehicle not realizing we need a code to enter this place. No code was ever provided by uhaul. We get into this prison pen, I'm talking high fence with razor wire around it...and nearly get stuck in the insane amount of mud that we had to drive all over in because there wasn't really a designated place to park and really no room to park where it seemed like parking. We forgot our dolly at first...so we wanted to just park the truck, lock it up, run quick to get the dolly, and return to put it in the truck. So I pulled up customer service and talked to â€œShawnâ€. We realized pretty quick that to also get out we needed a code. We didn't have a code...it was cold, I only wore a light sweatshirt because I didn't know I'd be locked in this hellish prison. I informed Shawn of the prison we were locked in, Shawn brushed it off saying â€œI bet you could get outâ€. REALLY SHAWN BECAUSE THERES RAZOR WIRE?! I watched Prison Break but I don't have the blueprints of this uhaul location tattooed on my body so I'm not getting out without a code, SHAWN! Shawn, taking 10 minutes to respond as our panic just grows. Clearly I need your assistance, Shawn. So then I had a straight up panic attack. I'm a fairly calm, patient person, let me tell you. I don't frequent panic attacks. I also don't cry real easily but here I am in this mud hell, freezing, Shawn thinking I know how to get out crying and shaking and screaming. My mom shows up to pick us up and even she is mortified to see me breaking down since I'm usually rolling with the punches. I was at the point of wanting to call the police and my lawyer and I NEVER ask to speak to a manager, so uhaul, SHAWN, you broke me. Finally we find some number OUTSIDE OF THE FENCE...my free mother (free in that she's not in the mud prison) finds the number to call some guys' cellphone. He was nice apparently, his name was Robert. He gave us a code (THE ONE UHAUL AND SHAWN NEVER GAVE ME) and we got out, got our dolly, took pictures, etc.). The uhaul is covered in mud from that hell hole. But you guys can deal with that, not my problem. I now have to figure out whether or not to clean or toss my mud covered white sneakers (sorry didn't know I had to park my uhaul in hell). When I got charged an extra $75 for god knows what, I didn't even care. I'm done with you. Seriously. Also this hell you had me return the uhaul too is what put even more miles on it! There's a uhaul drop off closer to where I moved but no, drive it to this prison. I even asked and wasn't really given a good answer. But hey, what do you all care? I laughed I legit laughed at one point when I saw another uhaul truck parked across from me with the words â€œmoving made easyâ€. And it wasn't so bad, until you led us into hades itself and locked us in there.Heidi W.
Le client n'a pas laissé de commentaire.Adam B.