no improvement needed. prompt and friendly
HERBERT R.
Customer Reviews for Hiler Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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the 2 ladies that worked there were not friendly at all
david L.The truck was old and really needed to be retired from the fleet. Bless its heart.
Natalie F.The appliance Dolly and moving pads were not in the truck. They can and back we're covered in mud and garbage.
Mark D.The representative at Hilers' was excellent. However, when the office in Louisville got involved things got messy. They, initially, changed my pickup locator an unmanned site. I wanted to deal with a person not a phone. I went to Hilers' specifically because I want to talk to someone face to face. Fortunately she was able to straighten it out. She was extremely helpful. I would not deal with a pickup using a phone and a drop box only
james B.Charged and extra fee for dropping off at the "wrong" location when a location was never entered initially. Overall my worst U-Haul experience and I've used them for many years.
Allison R.Lower milage rates. As far as the location only one person runs the office for customers. Had to wait for her to get off her cell phone about a 3 minute wait. Right after telling her why I was there her business phone rang and waited 2 or 3 more minutes. The phones rang a total of 4 times not including the call she was on when I walked in she was polite and informative I believe she could have been a model rep. If she had another person helping her
john M.Rien
Rebecca K.The uhaul wasn't checked back in the day I turned it in. It caused other confusion for another customer. It was all handled great! Thank you for reaching out to confirm the return.
amy A.No one was there to receive the truck and it took over and hour for us to get anyone from uhaul to return our call, we were to drop the uhaul off at a different location that had went out of business. Luckily the former dealer told us to take it to the uhaul place where we left it and I called yesterday to check and see if everything was cleared and the lady I talked to was wonderful
Clyde M.They stayed a few minutes after 5pm for us to drop off. MERCI
Wanda M.Wonderful !!!
TAMARA L.The tire was flat and the people working are very rude. They did not help with the tire or let us know they left the business after we payed.
roy K.It was swept out but had dry mud in the floor of the cab. The door seals were in good shape but were loose and in need of construction glue. I feel these are all minor. Made for a noisy trip but the equipment was in good overall shape.
fred W.Amazing!!!!!!
TAMARA L.Friendly fast service
LAURA M.Hard to get trucks where they want them
Kelly P.Muddy floor in cab and debris in rear of truck
Richard P.I had no problems with this rental at all. The rep at Hilers was nice and efficient. Everything went smooth.
GERALD O.The girl working disapeared and had to be hunted down. The truck itself was covered in clumps of dog hair inside the cab. Took over an hour to pick up.
Kory W.Did not get my Dolly want my money back
Kirk E.I did online reservations again this time, and check in process seemed redundant with questions all ready answered. Do the 2 side drivers if and go is the experience I hoped for.
DONALD T.Had no blankets after paying for blankets. Also did not tell me about the deposit before swiping my card found out before I dropped truck off they took 160 when it was only eighty some dollars for everything. Woman explain it was a deposit and I still haven't recieved the deposit back yet been two days!!!
JASON G.Rien
DAVID B.None at this time.
Stephen M.Wasn't sure where to park truck.
TRINA R.The furniture dolly that I ordered wasn't included (cost $24) and I want to make sure I wasn't charged for it. Merci.
Shelly B.S.O.
Cristi H.The uhaul truck smelled like cigarette smoke. I dropped off the truck with the same amount of gas that I started with and was charged $54. I dropped off the uhaul at the location on the contract an hour before the 3pm time and was charged an additional day and another $54. I tried to call and was on hold for over 20 minutes. This has been the worst experience I have ever had with uhaul. If the location is closed, they should let the customer know that there will be an additional $54 charge. Unbelievable!!!!!
KERRI D.We are located in a county with covid cases going crazy and both employees were in the office unmasked. I found this to be totally unacceptable and inconsiderate of others. I would not use this location again.
susan L.Location was very small, not very much room to maneuver in.
Robert A.