Évaluations des clients Hilliard South Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hilliard South Self Storage

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Joshua H. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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Was charged $13 for going 5 miles over how much I estimated. The location closes at 5. I returned the truck at 445 and

Ted C. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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Location was fine. Just don't appreciate being overcharged by $30.00. Moving in 2 weeks and will not be using Uhaul.

Godwill K. le

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I receive an excellent service and with no doubt i will recommend this service anytime. Keep it up guys.

Margaret Z. le

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Le client n'a pas laissé de commentaire.

Jessica B. le

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Le client n'a pas laissé de commentaire.

Michelle H. le

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I originally was suppose to pick up in Grayson KY after I was told by the website I had a truck. I was also told that the website dont tell you that information when I know it does because I tried to rent in Huntington West Virginia. This location that I picked the truck up from in Hilliard Ohio was very friendly very nice and I would recommend it anyone to go there. I suggest that U-Haul company period gets their website together so this doesn't happen to anyone else.

Cameron M. le

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Of all things, put at least a small sign out by the road so people know it's a U-Haul location.

Lawrence E. le

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I was overcharged I drove 35 miles not 135 miles. I called today she said she will call me back tomorrow. I will call my credit card company tomorrow and stop payment. Also it took almost a half hour just to get the truck after a filled out all the information. The web site would not download my picture from my license. I hope this gets resolved quickly. Lawrence estep

Thomas W. le

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The saleswoman was very professional and thorough. The truck was ready. She updated everything digitally as well!!!

Jennifer K. le

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Laura is a great asset to this location. Very friendly and accommodating :)

Antonio Q. le

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Le client n'a pas laissé de commentaire.

Jieru W. le

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Great!!!!!!!!!!!!!!

LYNN B. le

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I called last minute to rent a small truck. Amazing customer service!!

Andrew K. le

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Le client n'a pas laissé de commentaire.

Nathan Q. le

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Le client n'a pas laissé de commentaire.

Terry A. le

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Le client n'a pas laissé de commentaire.

Thomas W. le

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The sales lady(Laura) was very helpful and thorough.

John W. le

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Not really enough space to park the truck while we were in the office.

JUDY K. le

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The woman who was working was extremely helpful and kind. We called 30 minutes out and she completely accommodated us. Thank you.

Mary Anne W. le

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We dropped the truck off after business hours, so we didn’t deal with any staff.

lori W. le

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They were very flexible when we had to extend our contract at the last minute. Thank you.

Patricia R. le

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The agent at this location was on her way out for the day when we pulled in. Instead of leaving, she asked if we needed help and pulled back in to assist us in returning the trailer. She was extremely helpful and pleasant checking us in. I didn’t get her name, but she is a shining example of superior customer service.

Richard M. le

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While the truck worked fine, the check engine light was on the entire time.

Matthew H. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Arlene F. le

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Le client n'a pas laissé de commentaire.

CC W. le

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Being able to do most everything on line then almost just walking ing and getting keys is great

MILES W. le

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Cab of truck had some coffee or soda spilled around and a little trash, not a big deal.The rest of truck was good. Truck shocks were extremely tight rough ride, did some damage to my equipment on 15 hour drive down. Newer trucks are not as smooth a ride as the old ones. Felt every bump.

James B. le

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Le client n'a pas laissé de commentaire.

jill S. le

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Le client n'a pas laissé de commentaire.

lauren A. le

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I was impressed with how various dealers worked with each other to find us a truck.

DAVID C. le

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Le client n'a pas laissé de commentaire.

Jeremy G. le

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I will be contacting customer service soon with my issues.

Angelique B. le

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Self drop off process was great & went smoothly!

sherse W. le

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Le client n'a pas laissé de commentaire.

Catherine B. le

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Le client n'a pas laissé de commentaire.

David W. le

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Attendant was very helpful! I originally tried to checkout the truck on the app but would't go through. She took care of it and got me going.

RYAN P. le

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GREAT SERVICE !!

Jeffrey J. le

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Le client n'a pas laissé de commentaire.

NANCI C. le

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Le client n'a pas laissé de commentaire.

DAVID H. le

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Pick up location was friendly and helpful.. it was customer service after pickup that was rude and not helpful.

Andrew K. le

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Le client n'a pas laissé de commentaire.

Michelle R. le

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Laura(mngr) was very professional, helpful, knowledgeable and pleasant. It was a pleasure doing business with Laura and already recommended Hilliard South Self Storage! Thanks you saved us time and a lot of problems!

Scott V. le

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Le client n'a pas laissé de commentaire.

Erin M. le

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17' Truck roof leaks so items stored overnight got wet. Disappointing.

bobbie A. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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Great location, staff was very nice, rental process was easy and quick

russell K. le

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Both the hilliard and Carrollton locations have been very nice and helpful. I have reserved another truck for this weekend.... Hoping there are no problems.

Joe Z. le

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Le client n'a pas laissé de commentaire.

tracy A. le

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Le client n'a pas laissé de commentaire.

WALTER S. le

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Sorry the truck was late

John R. le

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All went well and Laura was very helpful.

Agnes W. le

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Le client n'a pas laissé de commentaire.

Kyle T. le

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Make the place of pick up the location desired by the customer; not the place of convenience for U-Haul. Also, the fuel level on paperwork indicated 5/16 full which was depicted by a scale. The actual gauge, however, did not mirror the scale so there is no way to verify accuracy.

Ruslan J. le

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Le client n'a pas laissé de commentaire.

Leah F. le

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Le client n'a pas laissé de commentaire.

COLLEEN E. le

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Le client n'a pas laissé de commentaire.

R Thomas S. le

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Le client n'a pas laissé de commentaire.

HARRY S. le

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Le client n'a pas laissé de commentaire.

Raymond A. le

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Got there 5:30pm and would like to hand over to live person. But glad it's a 24/7 location if I had to return after hours. Overall very impressed with Uhaul. Previously I had rented trailers but don't have a truck anymore to tow So self drive worked out well for me. I will have another load to move when house sells and I will use Uhaul again.

Pathak V. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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Service was great! Staff was very friendly

Harris W. le

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Le client n'a pas laissé de commentaire.

Rodolfo V. le

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Great service.

MANHARLAL S. le

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Good experience from employee but i think if vehicle use 3 to 4 hours may be applied some discounts

Rachel P. le

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Le client n'a pas laissé de commentaire.

Krystal N. le

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Le client n'a pas laissé de commentaire.

Laura R. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Need better identification of this being a Uhaul partnership/location. It was Baer hard to determine it was the correct location. Only a little sign saying Uhaul, the main electric sign board said it was some other storage business. I didn't realize until driving by twice that it was one in the same.

Rachyl S. le

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Le client n'a pas laissé de commentaire.

HARRY S. le

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Le client n'a pas laissé de commentaire.

Courtney B. le

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I kept getting calls about how my reservation had changed and they had the time wrong for the pick up. It was very stressful. They told me I needed to pick up my truck within the next 30 minutes or my reservation would be cancelled when I didn't even reserve it until that next day

Andy A. le

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Le client n'a pas laissé de commentaire.

Jordan F. le

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Le client n'a pas laissé de commentaire.

Aimee J. le

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Le client n'a pas laissé de commentaire.

TRENT D. le

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Customer service = Excellent! Very friendly and helpful. Location = small lot for parking. Equipment = very clean, but oil change light came on within a few miles and vehicle struggled to change gears while driving (RPMs reved high before increasing).

Vickie S. le

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Truck was extremely clean and the management very helpful and accommodating

Ashley C. le

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Le client n'a pas laissé de commentaire.

GEORGE T. le

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The overall experience is not quite what I had hoped for. The manager was very nice but not very knowledgeable on certain procedures that U-Haul has. I have decided to keep the rental longer because I was told that if I drove it more then do usually U-Haul would decrease the rate for the mileage she said like over 100 miles in might go down. She said she wasn't sure what the mileage decrease point would be that was up to you Hall. I kept it longer thinking that it might be cheaper. I had well over 200 miles. But was charged full rate of $.79 a mile. I will not rent U-Haul again at those rates. The daily was cheap but it seems kind of like a leader. Where are you really bang the customer is in the mileage. Should teach your manager what the decreased mileage rate is and at what mileage that happens. Very disappointed

ALEX AND JESSICA Y. le

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Le client n'a pas laissé de commentaire.

Crystal K. le

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Very friendly and helpful.

OROMA I. le

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Le client n'a pas laissé de commentaire.

ERIK B. le

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Le client n'a pas laissé de commentaire.

NEEL A. le

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Le client n'a pas laissé de commentaire.

JAMES W. le

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Le client n'a pas laissé de commentaire.

ALLISON C. le

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The lady who helped us was GREAT!!!! She was very nice, friendly, and informative.

JORDAN D. le

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Le client n'a pas laissé de commentaire.

SUZIE K. le

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Le client n'a pas laissé de commentaire.

MELISSA B. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Le client n'a pas laissé de commentaire.

VICTORIA D. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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Customer service was great!

le

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Le client n'a pas laissé de commentaire.

Jimi V. le

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Trailer needs to be retired. No tie hooks in inside, sketchy door, seems smaller than the new ones.

CARLOS G. le

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Great service.. Nice place

JAMES V. le

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The girl up front was very kind and helpful. Drop-off was a bit sketchy due to lack of room up front before the gate. Maybe give access to behind gate to drop-offs.

Matthew S. le

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Fast, courteous service. Thanks!

HARRY P. le

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I would not recommend this location only because the parking lot was very small. I had a tow dolley with my uhaul and couldn't back up with it. I ended up having to take the tow dolley off, turn the uhaul around, and hook the tow dolley back on. It wasn't a big deal to me, but other customers might have a problem if put in the same situation. Also, the office worker was perfect and went out of her way to help me. She even stayed late after her shift! She deserves a promotion!