very professional and courteous, I will definitely use them again. Thank you Therese Peecher
THERESE P
Customer Reviews for Hillsboro West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I did not know that this location did not have any employees and open at 1PM on a Wednesday. I did not know that I was going to have to check this vehicle out myself and take pictures myself. Thank goodness it was not raining but it was bitterly cold. Upon returning the truck the pictures would not upload. I took pictures 3 times and tried to upload them unsuccessfully. I finally called and said I cannot do this. The representative said it was checked in. Hopefully I don't get an extra charges due to me not being able to upload pictures.
MICHELLE LI dropped off after hours. So there was no one there. The reason I don't recommend this place is a simple one. In the past when I have checked prices, this type of UHaul seems to charge different prices & it costs more. I prefer & recommend the larger Uhaul places.
AMY LThey moved reservations on the fly and helped me greatly
William GAustin, does an excellent job.
DANIEL RCab was not swept out, but otherwise clean and well-maintained truck. Very easy check-out and return. Have also used storage at location, which I recommend.
THOMAS FCouldn't review the movers as my phone wouldn't open to do so. Valley city helpers were great. I'd give 5 stars to this group as they were great. As a Google reviewer, I was amazed they were willing to travel to hillsboro and they came an hour's drive away to do my move. Without any additional costs involved great group of hardworking men. As for uhaul, everything worked well. Had issues with it working with my phone whether on website or app.
Darlene FThe outlet was clean, well stocked Wirth a great variety of useful and fun items. The associate running the operation was professional, helpful, friendly and efficient. This shop will be my new go to for all rental needs. Merci.
CORWYN AKeep it the same!
DONALD BGreat service. The person we worked with was courteous and thorough.
BENJAMIN HVery friendly staff
RYAN OGreat experience
LARRY KAaron it's probably the best customer rep I have had at a U-Haul ever! Friendly, personable, and he went above and beyond to get me the best rate and accommodate my needs. I was absolutely frazzled due to time constraints and a packed work schedule being self-employed, and trying to work around that and a last minute relocation. He was empathetic to my needs and did an amazing job helping me out. I am so grateful to have found a professional after having gone to a couple of different locations where I was treated poorly and dismissed with indifference. Thank you so much! I highly recommend this location!
MARLENE HGood service by your employee. Thank you!
Joel BExcellent location, easy transaction. Recommend!
THOMAS FKeep up the good work.
Don BEverything went smoothly, truck was ready on time as promised/reserved. Austin did up the paperwork quickly, efficiently. I was on the way within minutes.. I do wish you had stuck with the old rules of returning vehicles with full tanks. I started with a half tank, filled it along the way but then turned it in with 3/4 full. Given the size of the tank that means I gave you about 10 gallons, or $37.00.
Eivind FCustomer service was very helpful.
Edward WExcellent customer service
Kim BAustin and the location is always excellent! Please provide the + feedback to him directly!
queton wFriendly easy checkout. Much better than the location by the airport.
Brian WAustin is the best!
KEITH SVery nice and cordial and quick for drop off and check out. Fantastic U-Haul experience from start to finish.
Darin PVery helpful and kind!
Clyde WNo need to improve at this location. They were great professional and so courteous. This location here is so much better than your corporate owned store on Cornell in Hillsboro. Everything was great and so very impressed compared to my last experience at the corporate store. Merci.
Craig MRien
Nicholas FIt would be nice if they had vans at this location.
Marian DAustin is the best,accomendating personable, fair.
Edwin CYour associate Austin was really helpful and friendly. Would recommend.
Daniel RThe gentleman that checked me out was very good.
Mark PYour representative was kind enough to extend my drop-off for a day, and was very personable. He processed my return quickly.
Susan OEverything was great! I'll continue to go here for my truck/van rentals
Maryann SI had an excellent experience! Austin was friendly and very efficient. Thank you for your help.
Rikki TTruck really clean and in a good shape
Cristhian ACharged me 7 gallons of gas to go 20 miles. Worked out to $36. I didn't get to go over the U-Haul with a clerk first or do a mobile check in. Both times i was emailed a form.
Kristina MMy friend's trailer that he was picking up was likely broken, as he tested his trailer electric plug later and it worked fine.
Joshua NAustin is great!
KEITH SAustin treats me with respect, professionalism and kindness. I could not ask for more.
Christopher PVery helpful both for pick-up and drop off!
Garnet CGreat service from everyone !!
Roger BAustin was extremely knowledgeable and helpful.
Mike MHave correct inventory numbers at each location correct. I reserved a 20 foot truck at the Cornell location and was told that I had to go to the basline location because they didn't have one, only to find out that the Cornell location had the truck I needed once I arrived at baseline.
Omar NAustin, manager of Hillsboro West Self Storage, was very friendly, professional and efficient. The vibe at his shop was relaxed, unlike some other busy, chaotic U-Haul locations I've been to before. His shop is very well stocked with all that we needed for our move, including boxes of all sizes and two thicknesses, a selection of different packing tape and padlocks for sale to secure the storage units that he rents. Also, his shop offers both trucks and storage units of various sizes. I highly recommend doing business here! (Comments by George D.)
george dI didn't understand why I was charged over 60 dollars for a 4 hrs rental when I could have renter the truck for a whole day at 19,95? Did not make sense to me!
Donna MGood customer service experience
Onna GVery helpful very freindly
gerald jTo have more parking available parking area too small
CELESTINO C