Customer Reviews for Hilltop Automotive
(U-Haul Neighborhood Dealer)

95 évaluations

3430 W Dunnellon Rd   Dunnellon, FL 34433

(352) 489-9281

Heures d’ouverture

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(352) 489-9281

3430 W Dunnellon Rd
Dunnellon, FL 34433

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

What a terrible place to drop off such a beautiful U-Haul truck as this. These people were extremely non-helpful. Took three days to check back in my vehicle after emails and phone calls were sent. Very unprofessional.

Scott Brunelle 
Évaluation :
1

Had to assist and pull out trailer by hand in order to get it out from behind a non operable vehicle on their lot. Not cleaned out on the inside. Leaked like crazy. I understand not waterproof it said inside the trailer. Never had a uhaul before leak like that in wet conditions.

Lisa Bishop 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph caban 
Évaluation :
5

Friendly and prompt.

John Tantanella 
Évaluation :
5

Drop-off people were great. It was the othger business details that kill my satisfaction.

JAMES HOWELL 
Évaluation :
3

The UHaul we rented needed a major wash on the outside.

Shydria Walker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH VALENTINE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. Castillo 
Évaluation :
5

Nothing. Absolutely an amazing experience!!! Great People and very very helpful

Tyrone davis 
Évaluation :
5

Again no issues

Brian Hutsler 
Évaluation :
5

Great drop off location. My signK to my phone was slow. I did take pictures of everything when I drop the unit off,just in case the app wasn't going through

marcus dennard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Tisdale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert clarke 
Évaluation :
1

Left toll transponder in truck. No call, no email notification as a courtesy.

Pete Nemeskeri-Kiss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robbert slater 
Évaluation :
5

These folks went above to make sure that we had everything we needed. Friendly and hard working people.

Robert Cahoon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry Lamb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Singh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERTHA CRAYTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON ward 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime Navarro 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony ruth 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Brocious 
Évaluation :
5

There's nohing to improve, they are awesome!!! They will always be my number 1 choice.

Armando de 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie Cino 
Évaluation :
1

The location was horrible the lady doing the the rental needs more training the location's office has a serious cleaning problem not a place I would want representing my company the odor alone is fowl

William Wilson 
Évaluation :
5

Good people !

hugh austin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT RIVES 
Évaluation :
1

The owner and his people were very unprofessional took two hours after scheduled time to get my U-Haul and equipment was very faulty from the beginning and very dirty

Charles Blevins 
Évaluation :
3

The 24 hour location was fine. The electronic communication was the absolute worst! We drove for 7 hours to get the truck. When we got there to check in it would never give us anymore information. Finally we called uhaul from the location and they were not helpful. I requested that the lady cancel my order and start a new one so we could go. She did and got us on the way. It took an hour an 30 mins of hassle to get a truck that was ordered in advance. We had movers waiting and wasted that time. The truck was good. I think the program or internet has bad issues. And thank you to the lady that hung up on us from phone support that was not helpful.

Glenda Wallace 
Évaluation :
1

Dropped the truck off a day early and it was never turned in that we returned it 4 weeks later got a call wanting to know when we were going to turn the truck in

Debbie Wix 
Évaluation :
5

This local business did a good job. Uhaul company not so good. See my pickup location comments.

Robert Redman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Suor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn Heart 
Évaluation :
4

This was not the location I reserved. It was 30 minutes away which was extremely inconvenient. I will not use u-haul in the future because of their reservation system. Other than that, the personnel at this location were knowledgeable and friendly.

Monica Winstead 
Évaluation :
5

The pick up was flawless!

KATHLEEN ORSLEY 
Évaluation :
5

Only issue was that there were few options for parking the trailer. I had to park it in a handicap spot. Otherwise this is a good drop off location.

Jeffrey Baker 
Évaluation :
3

I was shorted one blanket in one of the two bags I rented, but was charged $6 because only 11 were returned. I only opened one of the two bags. I was not happy with This UHaul experience.

Susan Koleff 
Évaluation :
4

No issues with this location but uhaul charged me $300 for delivering here. It was closer to me than my original drop off location. I called and switch location and there wasn't any discussion about it costing me over $300…

Austin Mckinney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOU SHADECK 
Évaluation :
4

They made the return easy

dudley ferguson 
Évaluation :
4

Drop off the same way…. A guessing game to make the vehicle have a 1/2 of gas

John Sylvia 
Évaluation :
4

I reserved an open trailer with a ramp. It w As not available, they said they had not had one in a month. Uhaul never notified us it was not available. We ended up using a 4X8 trailer.

Wallace Basnight 
Évaluation :
5

Folks were friendly, helpful and quick! What more do you need?

Dennis Campbell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy Hall 
Évaluation :
2

Equipment was great. The truck wasn't initially at the location. One of the employees had locked the keys in the truck. Price was fair.

Kevin Van Dorn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando DeRonSantiago 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally Sehl 
Évaluation :
1

The trailer was totally unserviced. The jack was rusted and the handle was about to snap. Completely rusted straps. Had to use my own jack to be safe. I want a refund.

Nathaniel Lanken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Zander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POLLYANNE PETERS 
Évaluation :
3

It was NOT the locations fault, the man was super kind, tried to help, and was friendly. Location was clean, well lite, and cared for. They did all they could to help me. However, the Uhual website crashed way to much, service for me to finish an online check out and check in was so bad I had to call them several times and it still didn't work. I ended up changing my reservation because the online check in didn't work, and no-one could figure out what to do. Customer Service tried and also had no idea how to help. It's wild. Never had a problem with Uhaul but this was enough to turn us away. Cost me extra funds to change the reservation, lost time, had big issues getting things done....it was the most frustrating and crazy experience we've had with Uhaul. Never again. Just being honest. Nothing to do with Hilltop Auto-they did all they could. It was just terrible website service, customer service reps, and phone chats with Uhaul. 若

Candice Simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Hogg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER CURCIO 
Évaluation :
5

Trailer was great, worked very well.

RAYMOND DIEHL 
Évaluation :
5

This location is fantastic I was also purchasing a car from that very location and before I went to pick it up they actually loaded the car for me and had everything strapped down wonderful people to deal with

ROBERT EPLEY 
Évaluation :
5

Pleasant people to deal with-

Leonard W Oman Jr 
Évaluation :
5

Very personable customer service & easy to return the rental truck

Jerry Tulk 
Évaluation :
2

Uhaul employee checked truck in after drop off. Drop off with employee of site stated I was good to go. Got an email with receipt with an added $400 charge that I had to call and find out what it was and have to dispute it with company. Charged my account without permission, without notifying me and without going over truck with me.

Melinda Baldwin 
Évaluation :
3

They didn't have the truck because the prior renter had not returned it. The staff was pleasant but there was little that they could do to help. The reservation was shifted to the following day in a town about 20 miles away. The staff there was pleasant and helpful, and we got a truck.

Paul Clayton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger henley 
Évaluation :
1

absolute crap fest trying to find the non-existent "king kong outdoor storage" location. Sign out front says "this location does not receive one way rental returns..." Why would you send me to a place that does not accept one way rental returns? Didnt you know I made one way rental? You charged me for it. . Debra 10-16-21 @ 1:50 said uhaul would not charge me the $20 drop off fee. And dont even think about charging me for the extra miles I had to drive around to find the alternate location! very disappointing and unpleasant experience

Guy Blakey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Lambert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul macintyre 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis Reynolds 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN RICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Storkan 
Évaluation :
5

Everything was great.

CALEB BLAIR 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcio Sales Sousa 
Évaluation :
3

the supports straps kept coming loose so we had to stop every 2 hours to tighten

DIANE RODNEY 
Évaluation :
5

Everyone was very pleasant, compassionate & professional; excellent customer service. I will certainly rent from them again and referral other customers!

Darlene Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Lock 
Évaluation :
5

The lady, I talked to on phone was very nice.

LYNNE CUNDIFF CLEARY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH SHAW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIANCA DEMPSEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra moffett 
Évaluation :
5

The manager of this region, Matthew Johnson, went above and beyond to make sure everything was right for us. Any questions that we had, he was quick to answer them for us. Even when we had an issue at the drop off location, Matthew walked us through it. The girls at the pick up location were awesome too. Very friendly and helpful!

Sara Harvey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramond willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert ross 
Évaluation :
3

There is not much maneuverability at the location.

DANIELWILLIAM STEVENS 
Évaluation :
1

I feel that the service took way to long, we did not use insurance but they said to look at the truck for any damages, no one looked at the tires n we were given a truck that had gouged out tire and we were charged 200 on top of original bill. Not staying its all they're fault but we all were looking upward at the truck never the tires. All is well though.

Charity Trumblak 
Évaluation :
1

Asked for help when I got there at 9am and the lady said she hasn't even checked for reservations. Then she didn't close out my rental until almost a week later when I had to rent another truck and it wouldn't let me till that was done.

Kimberly Patton 
Évaluation :
5

Everything is good.

Robert Nordell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phill guarino 
Évaluation :
2

We had a reservation for 8 am. When we arrived there was no one on site to assist with the truck pick up. The shop owner showed up at 8:45 and didn't even acknowledge or apologize for being 45 minutes late.

Marc Woodstuff 
Évaluation :
5

Do not know if possible but maybe have it a little quicker doing paperwork and stuff

Robert Gaffney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE TROBAUGH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZETTE LOMBA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo Decarolis 
Évaluation :
5

The lady at Hilltop Automotive had some difficulty uploading photos to the U-Haul website. This resulted in a delay in getting out of the office with the truck. She was very apologetic and was doing her best. I think that U-Haul needs to improve their computer system.

James Abig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Pickering 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Gonzalez 
Non les évaluations ont été soumises pour cet établissement.

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