Excellent. Easy to complete transaction and equipment was clean.
ROGER L
Customer Reviews for HillTop Business Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location took almost 20 hours to check truck back in. I was worried that if I hadn't prompted them it never would have been done resulting in me being charged.
ERICH BGreat location and very friendly people
DARNELL PVery friendly and it was a quick and easy process.
LISA LFast and easy.
Elis RThe morning of my pickup the staff picked up the trailer from another location, which was not that far away, just so they would have a trailer for me when I showed up that morning. That's customer service. They could have said you have to pick it up at the other location.
Miles MThe employee was very courteous, profane informative
KATHERYNE AThe U-Haul truck broke down (battery) where I was stuck 3 blocks away from your business, you offered no help. I had to wait an hour and a half for a truck to jump the battery. You made no effort to solve the issue from your business office!!!!
William CI did not know where to put the lock. Would not fit in the key return and was scared to put back on truck back door cause I did not know if others knew the code to remove the lock. Place had lots of open space which was nice for parking. No personnel was present cause it was a Sunday.
Jenni KResponsive, quick and easy to get things going!
ALETHA SNothing of which I am aware.
HERBERT HThe truck was clean and ready when I arrived. The whole process was friendly, professional and quick….No wasted time! I would definitely recommend this location to anybody.
Dennis RReserved a dozen packing blankets and a 2 wheel dolly but pickup location didn't have any of it. Please don't offer products that are not available at the specific pickup location.
WILLARD WJust excellent!
HERBERT HDuring the return of the rented truck, I was informed that we exceeded the allotted mileage and was charged additional. A portion of this overage was attributable to U-Haul changing our reservation causing us to drive 45mins further than our original arrangements which would have added 20+ miles to the total mileage used. Furthermore, I was assessed a fuel charge due to the truck being returned with the same or more fuel as when picked up. I took a picture of the fuel gauge before leaving the lot and the truck was about 3/4 full. I returned the truck with the same or more fuel that what I started with. I expect to be reimbursed the fuel surcharge and the extra mileage charge which I should not have been assessed. My contact information is 817-994-8827.
Tracy PExcellent service and very professional.
RODNEY HTire blew out on my ride home. Not sure if the tire was inspected or the shape of the tire when I picked it up but maybe could have been avoided.
Payton COne thing to let the guys at the place i picked it up, one of the tire straps was too short, i happened to have another strap to make it work. Overall great experience with these guys will use them again
Rex BThey were very courteous and professional. Renting at this location was easy and would definitely recommend.
Jill AGreat location to rent a UHaul. Wonderful and helpful staff!
JOHN LThis was my first time using a UHaul. The knowledge of the staff was great. The equipment didn't fail me from Dallas to Charlotte.
JOEL SIt was 100+ degrees and the A/C was not functioning properly.
Louie PGreat guys providing excellent service!
Michael JExcellent customer service!
ASHLEE MThis location went above what was expected and ensured that everything was full filled for the online reservation. Definitely would recommend this location for repeat business!
Nicholas GI had to rent a car hauler to pick up my son's car. The process to rent was easy and when I went to pick it up I was impressed with the staff, the location, and how helpful they were. I would definitely recommend renting from this location. I will definitely use them again
Rex BThis was not my original pick up location and Uhaul failed to let me know.
Leighanne JWe rent from Hilltop on a very regular basis. I will go with a different size trailer than what I originally planned on just to be able to rent from them. Phenomenal family owned and operated company.
ASHLEE MI made a reservation online 20 minutes before picking up.The process of renting the truck was simple and fast. The two employees who assisted me were very helpful.
Keynna AExcellent service all around. Top tier location!! Staff is sharp and accommodating throughout.
Douglas VVery helpful staff. The trailer equipment was in decent condition.
byron csuperb
JAMES RAwesome all around. Great service!
Douglas VThis location is awesome, great customer service, equipment is clean and ready to go. Top notch!
Henry BNothing. Customer service was fantastic!
Tanya CGreat customer service and clean well maintained vehicles.
Josh BTrooper was great!
Patrick CGreat Service and Location
Charles TEverything was ready on time, in great working order, and the staff was friendly and helpful.
Aron TGreat local independent location. Will absolutely rent here again. Super customer service. Thanks so much!!!
Robert HLower your rates
Jean BTanner was amazing! He made up for the last time I had a terrible experience at the Fort Worth 820 location. Always had great service at all the Uhaul locations except that one time. Thank you for going above and beyond Tanner at Hiltop we'll definitely be back for sure!
John BThe office was closed when I returned it, so I drop the key in the dropbox, just as I stated I would. I returned the truck the very same day that I rented it.
LORI WHilltop is a great location. The owners are top notch and offer excellent customer service.
ASHLEE MNothing you were great!
Lloyd E