Clean ìnside and outside before renter arrives.
EDWARD W
Customer Reviews for Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They always do a good job. Used them before.
Deborah BKind helpful service - we were idiots and never learned how to maneuver or back up our truck with uhaul trailer and luckily we had assistance.
Eddie RWe had to change the return location due to a snow storm that made roads difficult. All was easy. The yard staff was so helpful.
Pamela MThe people with UHaul are very professional.
Beatrice AScott and Elijah were conscientious and friendly folks. Easy-peasy.
Jeff KKeep up the good work!
Edward FStaff is 5-star. Pricing is high for units, but that's just inflation in Taos, sad, but true. Access hours are not convenient for those of us who work multiple jobs or get off after 5p. Overall, I would use them again based on staff. Thank you for being a great team.
Drina Q | Expérience généraleHinds & Hinds helped us when we were really needing storage and the place is clean and well maintained and secure.
Chris T | Expérience généraleYou should have a link on this page to review the receipt. On drop-off in Taos, NM, I was told they would email me the receipt but not sent - I had to go to the website to find it.
Jose Cgive solid amounts when renting out the vehicle. i was told i only needed to pay max 200 and then was charged 400
haroula mVery bad experience at Hinds and Hinds in Taos. I had reserved a truck and Vehicle tow-dolly online 2 1/2 weeks before pickup and was confirmed. Wheb U went to pick up the truck and tow for a cross country move, I was told they don't have the tow-dolly and if I want it I need to drive 50 miles to go get it. When I asked why I gave to go get it, the managers response was "Because that's the way it is". I had to drive 50 miles, using my gas money to go pick it up because no one in that office (3 employees sitting there doing NOTHING) wouldn't' help me with anything. I also ordered a regular dolly and when I checked the back of the truck for it, it was not there. I asked where it was and was told " Oh I put it in a different truck. Worst customer service I've ever experienced. They are representing your company. First of all, moving is a stressful time, but dealing with Hinds and Hinds was so frustrating. It was the worst customer service ever.
Joseph MDidn’t get receipt until 3 phone calls and 2 days later.
HICKS HThe brakes need work and the transmission would "drop" when re-accelerating after braking. It moaned and groaned when braking in reverse. At least it stopped! It is a Ford after all. The guys at the desk were great. Supplies reasonable priced and in stock. Perfect size truck for my needs. Truck was pretty clean even in this messy weather.
judy pThe crew at Hinds & Hinds are always helpful and supportive.
Robert MWork on your online system so it works in a timely fashion during high use times!
Mary CScott and Elijah are great, however-Watch for unexpected charges.
Jill CHaving rented U-Haul's for over two decades for both business and private use; I've worked with countless different locations and personnel around the country: that said- these folks know their stuff! Though they are my local dealer, I say this from experience: They are prompt, courteous, unbelievably helpful, highly skilled and are overall fantastic to work with… Many franchises are shoebox operations- and in decades past this location has seen it all too. But now (& for many years) This has shown and become something else entirely… James- Alice, Scott, and the whole backend crew that support- deserve recognition for the hard work they put in making and holding this branch as an earned community connection that stands by their service and goes above and beyond on a regular basis! "5 star" reviews have become dilute- can be given because somebodies latte that day had extra whip cream- Idle excitement and useless information- I can stand by my opinion and offer 6… Hard earned, JjK
JUSTIN JI was overcharged for my mileage use on a pick-up truck rental. I did not take note of the beginning and ending mileage but it seems to exceed the round trip mileage for my destination.
Carl WGreat service. Much appreciated on an already stressful day. Thanks
Clare HVery hard to get in and out of this location because of heavy traffic.
Claud HBeen going every fall for 10 years and the same great experience each and every time
Jeffrey Wi broke my arm prior to unloading the truck and was 2 days late with return. Staff was super understanding and very professional.
BRETTE TAverage rating was given due to charging customers for a full month when they move out. Meaning there was no pro rating. Due to the high demand of units you are making double your money.
Tracy B | Expérience généraleVery good
Brad HJust plain ole good service - got to speak to a real live human- and they solved all our problems
Victor HGreat service and excellent rates for the cargo van rental! The van just needed a new wiper blade on the driver side... which I told the employee when I returned the van.
yvonne sKnowledgeable, helpful, and friendly professional staff made my local move a little bit less painful. How to improve? Get the town of Taos to finish the road after so many years! L O L
H KOnce again, there was a complication on our end. Scott, from Hinds and Hinds could not have been nicer nor more helpful. Another five star experience from start to finish.
katie MNeed a step up signage , or watch your step.at the front door . I know it's there, but still almost tripped . Merci.
Alan M | Expérience généraleThe staff were incredibly kind and helpful.
Lisa G | Expérience généraleThey were closed before their reported closing time and they added 4 miles and took off gas that I didn’t use and charged me for it.
Samuel DReturn process was a bit difficult after hours.
ALICIA Eeasy and smooth - thanks
greg mVery little parking at this location. And now you quit accepting my VISA Debit Card and/or CASH (like you did twice before); so now i cannot rent another Van from you! WHY??
Sandra KPROVIDE MORE LEASE AND CONTRACT TERMS AND BE MORE CLEAR ON HOW RENTAL EQUIPMENT IS CHARGED AND HOW TO APPLY GIFT CERTIFICATES AND/OR REQUIRE TO VISIT WITH LOCATION IF UNDER ANOTHER NAME WITH U-HAUL
Solomon NDidn't like being charged for an extra day for something I had no control over.
Ricky PWe had our storage for about 8 years and never had any issues! Stag was great! Would definitely recommend
ROBERTO C | Expérience généraleBecause of the construction access is challenging. Service was excellent!
Javier AEverything was as expected
Juan MFriendly service! The team at Hinds & Hinds is awesome! Scott, Wendy, & Maverick go beyond the call of duty to make sure I'm taken care of. It's true pleasure to do business with them! Sincerely, Ann-Marie Littlefield
Ann Linteresting...your customer experience questionnaire will not allow me to leave the stars which I see fit. I picked up the truck on Friday, Returning it the following day. I explained to the staff upon my returning the truck, that I very much was in need of the vehicle for my purpose. I went to great length at my personal expense to clean the glass on the 10 foot box truck with my own cleaning supplies, because it was in disgusting condition, as where the mirrors, I used my own time and labor to leave the truck in better condition than how it was left for to pick up. U-haul emrepresentatives who where on location did not seem to appreciate my efforts and made it quite clear to me that the $40 fuel I added prior to returning the vehicle was "all on me" as they so eloquently put it. I left the fuel at 7/8ths of a tank clearly $40 worth of fuel...I had originally scheduled to have truck back by Sunday, while location would not be open, leaving the truck to not be rented the following Monday. Instead the truck was brought back before one p.m. Saturday afternoon, allowing for truck to be available two whole days earlier than it would have been otherwise. The employee who checked me back in and found the fuel to have been put in by me, as well as the cab & windows to be all cleaner than it was left for me, laughed when telling me that my over all milage was going to leave my card charged over $100 more than originally estimated for my trip. I feel quite strongly these employees could benefit from more training in customer service. I wanted to leave only one star as I believe the overall satisfaction of my experience to be far below my expectations. If you all care to reach out for any further detail it will be my pleasure to inform you of the representatives abilities to leave me feeling good as a customer as I know myself to be.
Adam SEmployees should know more about the product. The info was on the website, but they should study the web site to answer questions better on the phone. Equipment was clean, but the right blinker was close to going out when picked up and did not work on return trip.
Kim BVery helpful young man. Very easy process for drop off.
Robert TAmazing team there. I have rented uhaul all over the country and this was one of the best because of the staff.
William DService was exceptional! Everyone was professional, knowledgeable & kind. Scott, Maverick & Wendy were wonderful to work with. Thank you for a great experience
Kitty SVery helpful and checked up with me to make sure I was able to get the trailer unstuck when I needed roadside service.
Michael ANothing everything was just fine
Frank LThe people at Uhaul Taos ate great.
Michael HS.O.
Gentle WI found a bag of Marijuana in the glove compartment
Frank AThe entrance was so narrow that I hit a landscape timber that tore off my doorstep even though it was properly stowed under the RV that I was towing the car with. Entrance to the area where they disconnect the trailer was through a locked gate with a long passcode and keypad that was difficult to reach causing me to get out of the vehicle. When I returned to pick up my car, I had to go through the whole gate thing twice more.
Mary KThe truck had brake issues which didn't appear til after I had fueled and loaded the truck. Yes, I was given a different truck, but on drop off I was charged a fuel penalty after putting $75 of gas into the first truck. Baloney. Please fix this issue The individual locations need to drive the vehicles on drop off to assure that the vehicle operates safely/properly. Again, Fix this issue.
Carl SI have used this facility several times since I moved to Taos and have always been please that my stuff has been safe and secure. I will recommend this storage place for the future if needed. Thank you staff.
NANCY J | Expérience généralegreat place, Wendy was awsome.
Keith D | Expérience généraleSome damage to property due to water in unit at the back of property. Large puddles seeped into unit. Rent rose 3 times in a period of 2 years. Space and unit had gas smell when rented, due to storage of a vehicle, but was promptly cleaned upon request. Security was good. Tight entry with horrible speed bumps. Nice staff. Lost keys, once, was not allowed to remove own lock, had to pay $35. And hits access too short unless you pay extra for after 6 pm entry, and early entry. Location perfect for in town dwellers.
MARY A | Expérience généraleI was pleased with the sorage unit, because i never seen signs of mice inside. There were black widows on the door way but didn't see any inside. The only complaint I had was the continual raises of the storage unit.
VALERIE L | Expérience généraleAn excellent storage experience , everyone helpful and efficient
Eleanor W | Expérience généraleThe service representatives are always helpful and considerate. The facilities are always clean and safe. I rented space from Hinds and Hinds for a year and half and I only have good feelings from them. They are very personable.
Penny S | Expérience généraleNothing but good things to say
Kevin K | Expérience généraleWe used the facility for 3 years and never had a problem. The office staff was always helpful and courteous. Keep up the good work. In fact, all our dealings with UHAUL starting in Houston have been good
Edward F | Expérience généraleThis has been a very pleasant experience for the 3 years I had a storage unit.
MARIE K | Expérience généraleGreg & Stepanie have been so helpful and flexible to meet my needs. Greg has gone above and beyond. Always friendly & professional. The best in Taos. Very clean, safe and good business people. Thanks so much!!
Gale F | Expérience généraleGreg and all the staff were awesome. Too bad about the construction....made everything very difficult.
William F | Expérience généraleNice facility and helpful office employees - and the rate was reasonable, too. Thanks, H & H.
JULIE F | Expérience généraleStaff is friendly and helpful.
MILDA J | Expérience généraleWE THANK YOU ALL FOR YOU'RE SERVICE. TAKE CARE.
Larry M | Expérience généraleI mostly dealt with Stephanie, who was always friendly, helpful and accommodating. We no longer need the unit, but will definitely use your facility in the future should a storage issue arise. The area was well maintained, clean and felt secure. Thank you! Molly Burns
Molly B | Expérience généraleWe were late one night filling up our unit, we had just arrived in taos, the security team was very nice to give us a little extra time . Thank You Bradley Zell
Bradley Z | Expérience généraleTerrible service. Was lied to and forced to take insurance to check in my unit despite them closing the office without warning, so had to go elsewhere
Sundara H | Réservationwould like to see more gate hours in the future.
Cassandra H | RéservationRenting a small unit in downtown Taos. The check-in process was great. I forgot a lock and they had one to buy. Great! The only thing was there was a lot of built up ice around the unit--slippery!
Dhara R | RéservationGreat staff...need more access hours personally
JOHN F | Expérience généraleHe tenido muchos años el almacén y todo fue suave. Gracias Javier Muñoz
JAVIER M | Expérience généraleIt’s nice and clean inside
Carrie K | Réservation0
BRENDA S | Expérience généraleWe have always been very satisfied. Thank you. Virginia Couse Leavitt
KW C | Expérience généraleJason was incredibly helpful informative. Storage unit was as described, very clean. I do wish the gate was open just 1-2 hours later. I would definitely rent from them again recommend it to others.
Privacy R | Premières impressionsEmployee was top notch and unit was clean and accessible
Privacy R | Premières impressionsVery friendly customer service, and smooth access to the storage unit. Great experience!
Privacy R | Premières impressionsAlice was very friendly, knowledgeable and helpful. EZ to do business with. Check-in of the trailer and rental of the storage unit went very smoothly.
Privacy R | Premières impressionsExcellent, friendly customer service. They were truly kind and helpful, which is nice when you are stressed out from moving.
Privacy R | Premières impressionsthey were very helpful and nice.
Privacy R | Premières impressions