Customer Reviews for HIS Auto Care
(Concessionnaire U-Haul dans le voisinage)

1 236 évaluations

7000 Van Dorn St   Lincoln, NE 68506
(Across the street from Runza)

(402) 476-0544

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 9h am à 7h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(402) 476-0544

7000 Van Dorn St
Lincoln, NE 68506
(Across the street from Runza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 9h am à 7h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron K. 
Évaluation :
5

A Pleasant experience!!😉

JERRY L. 
Évaluation :
5

Clean location, very good customer service.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD A. 
Évaluation :
1

Truck we ordered wasn't available

Jenni W. 
Évaluation :
4

Very friendly and an easy process. Great location.

SHAWN A. 
Évaluation :
5

No complaints!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORVAL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

I believe the employee we worked with was Charity. She was wonderful and an asset to your company.

MICHAEL B. 
Évaluation :
5

Very customer oriented pickup and delivery. Outstandingly polite.

HUNTER O. 
Évaluation :
2

When I set it up I set up for a location and a time. That time was changed and the location was changed by uhaul my original pick up time was 8am it was changed to 9 I sign my lease at 930 for my new place and was extremely late. Then I had to pay more for mileage because the location had changed for where for pickup on the u haul

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis K. 
Évaluation :
2

Truck smelled like smoke. Local mask mandate not followed well by staff.

LEONIE P. 
Évaluation :
5

Staff very helpful and even let me park my car there overnight while using the UHAUL.

BRENT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
3

Online sign-in takes longer than it should.

Royce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL S. 
Évaluation :
5

Staff was very helpful and the process for both picking up and then dropping off the rental was very smooth. I would certainly rent my next truck from this location in the future.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth B. 
Évaluation :
5

Staff is very helpful!

Mark T. 
Évaluation :
3

The truck cab smelled awful and the steering wheel was sticky. The truck drove and operated ok.

Gary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelley M. 
Évaluation :
4

Just some Pepsi bottles and dog bones left in the cab. nice people here.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX J. 
Évaluation :
5

It would be nice if you could inform customers with trailers to enter the lot off of Van Dorn instead of S 70th. The entrance off S 70th is a bit tight, and it is very easy to curb check a pump if you're not paying attention. Otherwise, the employees were very helpful, and allowed me to drop off my trailer and return my truck later after I had finished unloading. 5 stars, plenty of tasty snacks after a job well done!

CLAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
5

John was absolutely exceptional with a great spirit of service!

David H. 
Évaluation :
5

We received prompt and professional help from everyone involved. We also got great assistance with connecting and loading our car hauler. Merci.

Bryan L. 
Évaluation :
4

They worked with me to get my truck checked back in during a very busy time.

STEVEN H S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt M. 
Évaluation :
5

My order was mixed up, time and length of time needed but that's was not the fault of this location. They were very accommodating, very nice went out of their way to be helpful

Pam M. 
Évaluation :
5

Very friendly efficient and professional! I was really impressed!

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Nothing from this location

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
2

Not much help. Check in system didn't work. Crowder and confusing.

Sherri T. 
Évaluation :
5

Thanks you so much! You guys were extremely professional and accommodating. I'd definitely recommend your service!

JOANIE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
4

Very good overall and staff was excellent, but the location was tight on space.

JAMES O. 
Évaluation :
3

To tight couldn't find a drop off area had to drive in in hook then maneuver a way to exit this location

TERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rauch K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA K. 
Évaluation :
3

Mobile pick up would have not worked supposed to pick up at 0700 when I was late and showed up at 1000 they didn't have truck ready, keys were not in drop box, 2 wheel cart I reserved wasn't available, and truck recently had damage they said “I should” be ok... not what I wanted to hear when moving. Staff was vey helpful and friendly. Had I shown up at 0700 as reserved. Would have been highly disappointed.

Kelly S. 
Évaluation :
2

The person who checked me in the first time with a rental pickup reserved a box truck instead of another pickup. I wasn't even close to pleased.

Kurt B. 
Évaluation :
4

The truck was on its last leg. Horrible fumes kept coming into the cab so we had to drive with the windows down in the heat. Good thing it was a local move because this truck needs to be retired. We did inform the attendant at the gas station. I would hope no one else has to move with this truck. As for cleanliness, it was clean. I did not get the number of pada or wheeled carts that I had initially reserved.

SONYA S. 
Évaluation :
5

Always amazing.

brandy J. 
Évaluation :
3

Luckily I had it back before it got dark because the headlight had a huge hole in it. The truck smelled like a dirty ashtray along with someone's used mask on the floor of the cab. Also the rear end or something made a horrible loud whin at 55. Good thing is unlike the last time I had to rent a Uhual truck (48th & Vine) they didn't add on additional ghost miles.

STEVEN H. 
Évaluation :
3

I didn't like being charged for items I didn't get.

Indigo Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN I S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Staff was friendly, knowledgeable, and made the whole experience/process easy abd stress free!

MOLLY M. 
Évaluation :
5

This location has the most professional staff. Very helpful, didnt get frustrated with me despite asking several questions, were glad to take me through the steps necessary to check the truck out and check it in and made the experience a good one. I highly recommend you rent from here.

Tareq D. 
Évaluation :
4

Très bien dans l'ensemble.

JOSEPH F. 
Évaluation :
5

Keep up the good work

EDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENIS N. 
Évaluation :
5

When renting the car, they are very nice and welcoming towards me even when I'm late they do not charge extra and were very kind.

AMANDA K. 
Évaluation :
5

Good equipment ran great and thank you for ac a d cruise control.

Curtis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor N. 
Évaluation :
5

I think you guys are doing great! Keep up the good work.

JAWAD N Q. 
Évaluation :
5

The employees are friendly, knowledgeable and helpful!!

LYNN G. 
Évaluation :
5

Keep up the good work; tough to improve on the fine job you do. Thank You, Mark P.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly B. 
Évaluation :
5

No suggestions for improvement. They went above and beyond to help us have an optimal experience! We will definitely recommend and always come here in the future!

CHERIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN D. 
Évaluation :
2

I first marked the truck was clean but upon driving it smell of cigarette. I opens the ash tray and there were cigarettes in there. I had try drive with the windows down because the smell was strong and causing me to get a headache!

Nathaniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACEY W D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON CLYNN H. 
Évaluation :
1

I call the local number (402-476-0544) on the U-Haul confirmation text associated with this location to request a later pick up time. My mistake - I did not get their name but the guy said no problem “we're” opened till 8:00. I assumed it was a guy at the gas station. When I showed up at 7:45 a guy named Conner at the gas station refused to hook me up because he didn't want to work past quitting time. He was a jerk about it and I responded in kind. When I called the same “local” number six times it was forwarded to the U-Haul call center which of course was not answering with a live person. Because I had to pick the trailer up the next day, this thru off my move and inconvenienced my friends. I do not believe Conner represented H.I.S or U-Haul well last Friday night. If he worked for me â€" I'd fire him. How to improve: Staff your call centers better for peaks. Make it clearer that the local number is really not the local number. Coordinate with your “partners” so they answer their phones and not forward their local number to your call center. Don't let some guy in your call center commit for some guy at the gas station. Train your partners (i.e. Conner) to provide better customer service. I'll never use HIS again for anything. (FYI: Their location looks junky for the nice neighborhood their in)

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Excellent service à la clientèle. Busy weekend with people renting uhauls and she made our visit quick and easy. The uhauls were being booked and the site was showing more were available than really were, but she found us one we could take in just a few minutes. Very pleased.

Paul J. 
Évaluation :
5

No suggestions everything work out just fine

GERALD J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA C. 
Évaluation :
4

The truck I rented constantly had exhaust fumes in the cab and was by far the loudest vehicle I've ever driven. I checked to see if there was a muffler... there was, but I think something else was wrong. Very disappointed. The staff at the location had to put multiple quarts of oil in it before I left the lot... as the oil light was on. The staff was friendly and very timely. This is on top of the fact that I reserved a truck at a different location and NEVER got a notification that my pick up was moved to a further location. This cost me another hour total AND additional milage on the truck.

Travis B. 
Évaluation :
5

Employees were very helpful in making the setup proceed smoothly. Excellent job by them!

THOMAS S. 
Évaluation :
3

Never had driven a truck before but the road noise was terrible at first I thought there was a motorcycle close to us but then realized it was the truck. Wasn't sure if we would make it ut we did

REGENA D. 
Évaluation :
4

It was easy once I figured out how to get going. However, the truck was not parked in the spot stated on the check-in, and the parking lot is very small making it difficult to return the truck in the correct manner. It would make it easier if not every slot was full, so there was more room to move around.

Michael M. 
Évaluation :
5

These folks are amazing!!! We were grossly overcharged for the trailer by the folks in the Norfolk area. I don't know if they were aware they were doing it wrong in Norfolk or not?

TODD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARCI E. 
Non les évaluations ont été soumises pour cet établissement.

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