Customer Reviews for Hive City
(Concessionnaire U-Haul dans le voisinage)

41 évaluations

14135 128 Ave NW   Edmonton, AB T5L3H3

(780) 701-7524

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 12h pm à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(780) 701-7524

14135 128 Ave NW
Edmonton, AB T5L3H3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 12h pm à 4h pm
  • Dim : fermé
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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

We had no problems what so ever .thanks for great service 😃

Larry H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Enes G. 
Évaluation :
1

Weren't prepared for us, lights weren't even on, smelled like weed. Booked truck and utility/appliance dolly and they did not provide and gave no warning they could not accommodate my dolly order. The truck was stuck on the ice and no help to get it out, had to find loose gravel around the building to be able to even drive off the lot! The get in and find out the truck had less then 1/4 of a tank of gas so we immediately had to drive to fill up. Would never go back or recommend, In Fact I wish I could have walked away then and there to not give business at all.

Jennifer C. 
Évaluation :
2

Cargo van was in the exact same condition as the last time I had rented it a couple weeks before. Back was dusty, pet hair on the seats, needed the oil changed and one of the tires was a little low. Every time I come in to this location all lights are off, no one is ever wearing a mask and either they are in the backroom and I have to shout "Hello??" or the person at the main desk is chatting away on the phone with a friend and looks upset that I'm interrupting them. They also made themselves a 24/7 pick up location, but don't have a lockbox. Had to move my reservation after learning about that the hard way. Waste of my time.

Jennie E. 
Évaluation :
5

Better tires. 4 wheel drive option. Truck is terrible in winter conditions. Truck got stuck 3 times during my move. 1 at the gas station. Not the best idea to use during winter time!

Anthony E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
2

There was heaps of snow on the vehicle, which i myself had to clean and it added up into my rental time

jose T. 
Évaluation :
5

Everything was awesome.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky D. 
Évaluation :
1

Have the owners keep their dog locked up so it does not try and attack customers!

Darrel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa E. 
Évaluation :
3

Excellent service à la clientèle

Mathew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norah C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Connor W. 
Évaluation :
4

The vehicle that we reserved (a 10' truck) was not on site and available. We had to choose to rent a smaller vehicle (a 9' cargo van) which made our move slightly more difficult. The staff member was professional and helpful but it would have been an improvement to have the truck we were "promised" available.

Anita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILAGRO C. 
Évaluation :
3

The customer service whom.i talked to him first he booked for me what the vehicle rented out and I have to book again at the place where I picked the vehicle those people who are at that location was so helpful.

Rashid J. 
Évaluation :
5

AAA service

Dustin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

.

Navinchandra P. 
Évaluation :
3

Better signage when approaching eastbound. Canadian currency option when booking. Add credit card option at checkout in store (cash or debit is all that appears to the customer and they're different amounts).

Sharon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
1

All was good until I reviewed the transaction to final out my out mileage on the contract was 30 miles less than the actual mileage, so before even leaving the parking lot I had already put on 30 miles. WTF

ERWIN H. 
Évaluation :
5

People here are all nice. They assist us as quickly as they can even if she has a trainee they are all efficient. The new guy is very nice and friendly. Highly recommended I will assure u that I will recommend this place for being friendly and best service

Nico Jaedson B. 
Évaluation :
4

The service was good; but the truck was dirty inside, and all the glass was dirty (on truck). The location of the agent was good. Wasn't happy with try to get the app to work, in the end, when returning the truck. I couldn't get into site, to log out the truck; but I am thankful that I wasn't charged for it. I did finally get in; but had to do it from home, and couldn't answer any of the question (needing to be with the truck).

Jason R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

Lady was very rude when I got the truck. I came in after filling out everything online and when I showed her the this she said very snarky if you registered online then what are you even here right now. The app had told me to speak the a U-Haul representative. Another issue we had was having to go to two U-Hauls on opposite sides of a Edmonton one for the trailer on 51 ave then this location.

Dylan H. 
Évaluation :
4

The boxes on the truck it was not clean

Robert B. 
Évaluation :
4

Basically just a drop off location. Office closed, or not existent. I just dropped the keys in a lock box. But did get prompt return confirmation via email, so that was good.

Hayden B. 
Évaluation :
5

Person at desk was very helpful and I think went an extra mile to help me

Gord F. 
Évaluation :
1

Open in time don't let me wait an hour when pick up was to be for 11 am. 1/4 tank of gas unacceptable

Cynthia R. 
Évaluation :
3

My booked truck was moved to this location. I had troubles getting the key from the vault. I had to wait for the shop to open at 9am to get some help. the truck seem to have problems with the brakes, it seem to jerk while i press on brake pedal before it stops, the gas tank also has no lid and windshield was full bug of dead bugs. I got overcharged coz dispatch think i returned the truck at 11pm but i drop it before 5pm. I was told i will get refund but not sure when it will show up on my credit card.

Sherwin C. 
Évaluation :
3

I did not receive the extra equipment I ordered.

Benjamin N. 
Évaluation :
5

There was cigarette butts in the ashtray. The floor was sticky and had some garbage.

Irwin K. 
Évaluation :
4

I ended up spending a lot of time at the counter when I thought that I had filled out the necessary information on-line.

Christine M. 
Évaluation :
5

Great customer Services - Thanks -

Omar K. 
Évaluation :
3

The interior of vehicle was dirty and smelled like smoke. The fellow that went through the walk through could not figure out how to open the package of wipes so that I could wipe down the steering wheel. I used some that I brought with me. I will use U-Haul again just not from this location.

Anna P. 
Non les évaluations ont été soumises pour cet établissement.

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