Customer Reviews for Hogg Super Storage
(U-Haul Neighborhood Dealer)

118 évaluations

8712 Erie Rd   Angola, NY 14006

(716) 549-2564

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(716) 549-2564

8712 Erie Rd
Angola, NY 14006

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I rented a vehicle in December, I would recommend salting the walkway and driveway for it was very icey.

Suzanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H.  |  Expérience générale 
Évaluation :
5

Alexis from Hogg Super Storage went out of her way to help us when we had an issue with our truck hitch. As a result we were able to complete the job at hand instead of having to reschedule. I cannot recoomend this location and the u-haul service more highly! Best customer service I have seen in years. Rick

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
3

Wasn't thrilled to see the tail lights on my camper had both been shattered while in storage. Someone clearly backed into the camper. Not blaming the facility for that. It is the only storage facility that I've seen that doesn't have a working gate or even a fence around the property.

Todd K.  |  Expérience générale 
Évaluation :
5

Very friendly and courteous, and explained everything perfectly

Brenda B. 
Évaluation :
1

Made a reservation to pick up trailer at 9, that morning had to get lounge fixed for lights so was running late, got a call at 9:30 asking if I want to cancel, I told him no I'm running behind, get another call at 10:45 again regional manager asking if I want to cancel and change days, I say no I'm 10 min away I have plans and I need the trailer hence the reservation. Get there and the older man had a bunch of computer issues trying to do contract, had me swipe my card 5 times and still nothing, he calls in manager for help, now 20 minutes later that I've been there he comes in clicks something tell me to insert my card, IDK if I rolled my eyes or not but I was there a long time but he immediately starts yelling at me staying if you have an attitude get out of my place I'm not revving to you, me having domestic violence issues get defensive and I said what the fuck is your issue, he the goes now your swearing at me you can leave I'm not renting you anything, I said I'm swearing because you're screaming at me as a customer. He still continued to treat me like shit until my nephew asked him to calm down and just put the rectal thru. When we were outside hooking up with help from the older man who was so polite the manager sat diving another trailer just staring at me trying to intimidate me. I believe he needed the trailer for someone else and with the calls before I got there then how he treated me there I do believe he needed that trailer and was trying to get me to not rent it. His name was Matt in Angola and now that my move is done I'm calling corporate to have the cameras pulled and I have my call record of him calling from his personal phone which I don't think should be happening, 9am is an estimate pick up time they shouldn't call every 30 min harassing you as to when you'll be there when I was only 2 hours late. I'm very unhappy with u haul and this regional manager especially when I rent very often.

Jessica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmett L. 
Évaluation :
5

The lady who was at the desk was amazing. Very professional. Customer service was top notch. 

harry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
5

We kept our boat here for the summer as SPM had not cleaned up their act. Thank you for being close to the water which meant accessing the boat was fast and easy!

Larry H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER Q.  |  Expérience générale 
Évaluation :
5

Amazing experience from start to finish! Will definitely use again if ever needed in the future! Two thumbs up!!

Rochelle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F.  |  Expérience générale 
Évaluation :
1

The young man working the desk did not seem to have knowledge of the company or protocols. His attitude said loud and clear customers dont matter he was just doing a job.

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
5

Great service!

Martin W. 
Évaluation :
5

Great service.

Rosemary P. 
Évaluation :
5

Very helpful with uhaul truck also!!

ELIZABETH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
5

Merci.

Linda M.  |  Expérience générale 
Évaluation :
5

Had a very pleasant two years of renting a 10 x 20 storage unit. I did not have climate control and even in the harshest weathers my belongings stayed dry.

Maria W.  |  Expérience générale 
Évaluation :
3

We were extremely disappointed in having our pick up and drop off changed 25 miles away... it was an extreme disappointment and cost to our employees having to pick up.

Kayla G. 
Évaluation :
1

Over charged

Benjamin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
1

Guy was very rude when dropping off. I dropped vh off at 1230 pm it wasn't checked in to 430, I told him about the dolly I was never giving and rudly stated well u should have grapped one when u rented the uhal I didn't even rent the uhaul from this place, the person was not at the desk we waited 10 minutes then he finally came out of no where claiming he was in the bathroom,

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F. 
Évaluation :
5

I don't know. Free beer maybe? It was pretty seamless.

Dean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray A. 
Évaluation :
5

the tires looked like they were ready for replacement, but overall trailer was in nice shape and servred it's purpose well

LAWRENCE L. 
Évaluation :
4

Young man was very helpful, polite, interested - but he needs training. Stumbled thru filling out contract. I ordered this truck over the phone. Ask for a 26', went over latter to see it was a 23' with grammays attic. not the same!!!

Carl Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

biilie joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim K. 
Évaluation :
5

The young man who worked there was very helpful and made my experience go smoothly. Great worker and very kind. ⭐️⭐️⭐️⭐️⭐️

William S. 
Évaluation :
5

The iPhone app to check my rented trailer back in was useless. Would not let me move forward without submitting fuel, mileage, etc. Even submitting bogus data would not let me continue. Wasted half an hour on the phone trying to confirm that it was returned and that I wouldn't be charged for additional days.

Andrew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Coleman D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

The young man who was working when I picked up my equipment was excellent. He helped me hook the equipment up and made sure I had everything I needed for a safe haul

Neil M. 
Évaluation :
3

Dispatch really needs to get its act together. I finally got my trailer from Westfax after a wasted hour.

Dean S. 
Évaluation :
5

Went to one outlet they found another outlet that had what i needed it was fast, friendly and easy. Great service at both locations.

SIMON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL S. 
Évaluation :
5

Overall excellent, I would use them again. My only complaint is that I wish the rate was prorated to get a refund on time paid but not used.

Ted A.  |  Expérience générale 
Évaluation :
5

The service and equipment was first-rate. Expanded hours would have been welcomed, but there might not be enough demand for it at this time..

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly T. 
Évaluation :
5

These folks are very focused on customer service. Great experience!

MARTINJAMES W. 
Évaluation :
2

More knowledge for employee about the insurance cost & how to apply it.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Outstanding customer service! Alexis was cheerful and made the rental process hassle-free!

MARTINJAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
3

The uhaul app is junk. I've rented several times and have yet to have to app work properly for me returning the vehicle

ADAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed W. 
Évaluation :
4

The uhaul app sucks. Have had several rentals and usually I can't get the app to work for the returns.

adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

The staff was super helpful, do not change a thing.

STEVEND C. 
Évaluation :
5

The staff was super helpful. Do not change a thing.

STEVEND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
3

My issue is with uhaul customer service that quoted me a price then charged me out of town prices after making me wait 3 hours for a response

JESSICA G. 
Évaluation :
5

Rien

Dean S. 
Évaluation :
1

Explain rental charge. I will never use uhaul going forward.

CEPHUSERNEST DAR V. 
Évaluation :
4

Dean and his daughter were wonderful. The truck and dolly however was a large safety hazard! The passenger tail light on the dolly fell out of its socket. Not being able to see the signal on a large trucks dolly was dangerous for my husband and passenger safety and for the safety of other drivers. Another hazard, was the air conditioner did not work! It blew hot air! This was severely unsafe as we were traveling in 90+ degree weather! My husband and passenger were soaked with sweat! Besides being severely uncomfortable, they could have passed out from heat exhaustion! We will never use uhaul again, as your competitor Penske, warned us your scheduling and trucks would be in severe disarray. They were correct! We will always recommend Penske! The uhaul brand should be ashamed of the condition of their vehicles.

Mark G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHNMICHAEL G. 
Évaluation :
5

Everything went well !

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN K. 
Évaluation :
2

Your computer system was awful!! The poor woman working had such a hard time and it took 45 minutes to receive the truck

Sheryl T. 
Évaluation :
1

I rate u this way for a reason I need u to call me ASAP soon as u get this message. Im trying to find out why was another $167 + was token out my account.

MARCUSJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARYNLOU W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILHELMINA M. 
Évaluation :
5

Alexis in Angola was wonderful to deal with and was most helpful with all aspects of our Uhaul rental.

Patrick L. 
Évaluation :
5

Very helpful, great experience

Thomas O. 
Évaluation :
4

For some reason it was 100 bucks more to rent the same trailer 2 weeks later to take my bike back home🤔

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANTHOMAS S. 
Évaluation :
5

Issues with transmission throughout trip Everytime brakes were applied trucks engine would idle up causing me to continually having to put truck in neutral in order to safely stop. Issue reported to drop off location and U-Haul and still Waiting to hear from district manager “Hector” who is supposed to call. Very disappointing for $2100

JOSEPHANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA W.  |  Expérience générale 
Évaluation :
5

Put a jack stand on your trailers.

larry S. 
Évaluation :
5

Your team did a great job. The equipment performed flawlessly. Having Sunday availability to make the transaction- made U-Haul an easy choice. Merci.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERILYNN S. 
Évaluation :
5

The fact that U-Haul requires you to drop off via a link through your phone or else be charged a fee is absolutely ridiculous. On top of it all, the link would not "find my location" even after my location was turned on and I tried different browsers. This aspect of the drop-off needs to be tweaked. It's no fault of Hogg Super Storage; it's a U-Haul issue.

Michael I. 
Évaluation :
5

Nice an easy check in .

MICHAELPATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN H. 
Évaluation :
5

Great people to work with

LINDAJEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELEP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd T. 
Évaluation :
5

The staff went above & beyond providing excellent customer service!!!

Pamala B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nan M. 
Évaluation :
5

Great customer relation

Thomas S. 
Évaluation :
2

Update the address to the pick up and drop off location

Danielle M. 
Évaluation :
5

Super experience. Young man at counter was very VERY professional. Returned my call within ten minutes! Used to go into Buffalo now we don't have to! Thanks again

GARY H. 
Non les évaluations ont été soumises pour cet établissement.

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