One of the trailer tires had a flat and I had to pay to get it fixedjohn W.
Customer Reviews for Hold It Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lorain, OH 44053
(The Old Lorain Drive inn)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 10h am à 3h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 9/2/2022: 9h30 am à 5h00 pm
- 9/5/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service at the location was some of the best I've had anywhere in years. Everyone was helpful and very nice.Gary G.
Le client n'a pas laissé de commentaire.KURT W.
Le client n'a pas laissé de commentaire.Nicole G.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.lee T.
Perfect place for us to drop off.Becky A.
Le client n'a pas laissé de commentaire.Caleb J.
The location went out of their way to help us, even though it cause them to stay after closing hours. Excellent serviceMichael M.
It was a drop off but got an email quickly.Becky A.
The secretary was exceptional. Overall great service!!!Daysha G.
Customer service was outstanding.christine P.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.megan Z.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.Nicholas R.
nice place, nice staff, easy to navigate the parking lotJohn P.
Le client n'a pas laissé de commentaire.Bradley J.
Lockbox to pick up key was facing the lake, it was incredibly windy/lightly snowing and the lockbox was completely frozen. Maybe placing the box somewhere not as exposed to the weather.Brandi S.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Heath H.
Nothing - keep up the great work!Todd C.
Very easy to drive into the parking lot, drop off and go.Mathieu L.
their POS system was down but the online check in and pick up made it SO easy. we went to this location after our reservation being canceled at our initial location. (no one informed by i had a time limit from my reservation to go pick up my truck) the lady at the elyria Uhaul was VERY rude. i told her i had a reservation to pick up and she asked the name on it, i gave her my name, and she said yeah i canceled it. she didnt offer any additional assistance to me and quite frankly didn't care about my situation. i made this reservation a day prior and the only pick up slot was 10:30 AM. my rental office opened at 10:00 and was an hour away. i had no choice but to be late. i went back to my car and cooled off for a minute since she was being so rude, she ended up going outside to help another customer and i could hear him being very rude to him as well, and yelling at him loud enough i could hear her from across the parking lot. her attitude was just very sour and very â€œi just want to go on break and not be hereâ€ (she had just gotten a food delivery). i decided to go back in and talk to the other lady working (she had blonde hair). she was very pleasant and helped me find a new truck i could go pick up. she made the reservation for me and was very helpful. the other lady ended up coming back out and interrupting me and the blonde lady asking about â€œhow was it closing with so and so last nightâ€ this seems like a conversation that could have been had when a customer wasn't present, or in the back i was a little frustrated because when i knew i was going to end up being late i tried to call the location, however just kept getting stuck in a recorded loop and on hold. i don't like that i was not able to call this location directly. I tried about 3 times to get a hold of someone but the time i waited on hold was 10+ minutes each time. i wish it was easier to contact my pick up location. when we went to the new location and pick up was easy and the man working was very nice. it was a good relief compared to my initial experience at the first location. his son who was working was also VERY kind and very helpful.SYDNEY Y.
Le client n'a pas laissé de commentaire.Brett B.
Le client n'a pas laissé de commentaire.Carlos H.
The app crashed 6 times when I tried to return my truck. Otgerwise, everything went very well.Michael G.
Older location, older building - needs painted and some TLC to make it look warm and welcoming. Personnel were friendly and helpful though.David L.
Le client n'a pas laissé de commentaire.DAVID D.
Good place and excellent Attention.ELIZABETH B.
helped us with the trailerSCOTT H.
Le client n'a pas laissé de commentaire.ROBYN M.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.Paulo S.
Le client n'a pas laissé de commentaire.DENNIS S.
Le client n'a pas laissé de commentaire.Ravindra R.
Le client n'a pas laissé de commentaire.fred E.
Le client n'a pas laissé de commentaire.Erica H.
Le client n'a pas laissé de commentaire.Gary F.
Le client n'a pas laissé de commentaire.william P.
Le client n'a pas laissé de commentaire.KENNETH H.
Easy Check in and pickup of the truck and dolly. Friendly staff at the location and very helpful.Michael M.
Friendly staff. Showed me how to use the equipment. Full walk around. Two Thumbs up.Michael M.
Le client n'a pas laissé de commentaire.Barbara U.
Nobody was there to be rude to me so that's a plus... still not using uhaul ever againJeffrey L.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.Patrick P.
Le client n'a pas laissé de commentaire.Ronald C.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Scott B.
Very good experience, each timeJim M.
Le client n'a pas laissé de commentaire.Lillian F.
Le client n'a pas laissé de commentaire.Lillian F.
Le client n'a pas laissé de commentaire.Sheila H.
Everything was great clean and on timeTIM F.
Very friendly. Very convenient.Lisa C.
Le client n'a pas laissé de commentaire.SCOTT H.
Le client n'a pas laissé de commentaire.Gerald W.
Le client n'a pas laissé de commentaire.Merideth M.
Le client n'a pas laissé de commentaire.Travis Y.
Le client n'a pas laissé de commentaire.Emilio M.
everything was fine, especially the friendly smiles with the greeting.chuck A.
Le client n'a pas laissé de commentaire.NICHOLAS N.
Le client n'a pas laissé de commentaire.William H.
Terrible experience. Had to 30 miles for pick up after my reservation was confirmed that morning at a location under 5 miles from our move.Jeffrey F.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.Thomas P.
Did not know how to use the card on file when reserving the U-Haul.Deborah E.
Good job well done,james L.
Excellent customer service, truck was very well maintained and cleaned, I'd go there againRaquel C.
The owner was so welcoming and friendly! The process of pickup and drop off was so easy. I would definitely recommend this facility to others.John S.
Everyone was helpful and my rental experience went very well. I appreciate how everything was thoroughly explained when I picked up the truck. Both gentlemen I interacted with were very friendly and polite. I would definitely recommend this location to anyone who needs moving and/or storage. Thanks so much!Diana P.
Nice place...MICHAEL T.
thank you to the team at this location. I was able to obtain the Uhaul truck and storage unit at the same location for my daughter. the procedure was quick and team was very helpful and nice. Thank you again from the Garcia Family, Lorainrita R.
The service here was great. They helped us get our truck on time. And explained the difference between the insurance coverage . We were able to the one we needed for our move.Gail W.
But I still haven't received my refund from youRobert R.
Le client n'a pas laissé de commentaire.Estella W.
Great place to rent a UHaul truck from! Everyone was so helpful and went above and beyond to make sure everything was easy and stress free!janella K.
The staff was really polite and the service was impeccable! I would definitely recommend using this location again!Kyle H.
The attendant was great!PHILIP H.
Thank You!! Very Pleased with your service.Terrence S.
Rates are to high for your trailers ,over $350 to go 550 miles. A little excessive.John V.
Le client n'a pas laissé de commentaire.VICTORIA M.
no trailers in my area had to drive 20 mi to pick up trailer took 5 days to get a trailer u-haul personnell very helpfull in getting me a trailer.Dan J.
Le client n'a pas laissé de commentaire.Philip D.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Linda L.
Everything was great.Steve W.
Le client n'a pas laissé de commentaire.todd S.
THIS LOCATED AND ITS STAFF ARE HELPFUL. However my initial reservation for order number 86224352 was cancelled without calling me, I drove 5hrs 30 min from Illinois to find out my order was canceled in Ohio. Customer service was helpful to find me another location that will close at 6pm, I got there at 3:36pm to find out no one was there. Finally they found me the Lorain location. Lastly, my initial order was $119 but when the order was reinstated the amount went to $139 pls tax. I complained but nothing was done about it. I have been renting from Uhaul for a while this was my worst experience. Just will like to say a big THANK YOU to the Lorain location staff.David O.
Everyone was very pleasant and nice!!Carmen C.
The staff was very helpful and flexible. If I ever move again I will come back to this location.Elizabeth M.