Customer Reviews for Holly Valley Store
(U-Haul Neighborhood Dealer)

Évaluation :

5

Absolutely nothing

Évaluation :

2

The owner could it speak English well enough to explain the rental process.

Évaluation :

3

The cab was very dirty. There was what looked like a cigarette butt in the cupholder; someone had spilled a sticky drink on the passenger seat; and the floor mats were full of various kinds of dirt. The floor of the cargo area had several stickers and sticky dirty on it, as well. I will do my best to never use this location again.

Évaluation :

2

I ordered a 20ft truck. The only one on the site had a faulty starter and did not start. The second truck I rented which was a 15ft had a dead battery and only 3/8 of a tank of gas.This location needs to have U-Haul come out and have their trucks serviced.

Évaluation :

3

The last two days, the truck would not crank. It had to be jumped off. When we turned the truck in, we were over charged and treated like shit.

Évaluation :

1

Dont park the uhauls in the mud

Évaluation :

2

language barrier

Évaluation :

3

I am indifferent about the location, but I was unable to return the trailer via the app. After reading other reviews it seems you either completely overhaul the app or simply remove it.

Évaluation :

4

The equipment was well maintain but their were eggs that had been broken on the floor. Big gripe: The trailer was to be pick up on NC 268 location. They did not have any, they got on the phone and found one on NC 18 across county which cost me a 2 hours of time.

Évaluation :

5

I could not find a drop box for key so I left truck and will bring them key in the morning.

Évaluation :

4

Unit seemed fairly clean and well maintained except the cab was a little dirty. When I first turned the ignition key, the engine sounded like it was having trouble cranking. It took awhile, but it finally did start. It was pretty cold that morning. Didn't have any trouble the rest of the time.