Customer Reviews for Hollywood Liquor
(U-Haul Neighborhood Dealer)

Évaluation :

1

It has been the worse experience I have ever had renting a truck or a car. I already reported the problems and a person named Jennifer Vanderbert said that she was going to send a referral to the Area Manager but it has been two weeks since then, and no one has contacted me yet. Below my signature, I will copy the conversations I had with this person. She was kind trying to help, but as I understood she couldn't do more, so that way she looped in someone else. I hope I can get some compensation for the problems you caused me. Thank you for your attention, and I look forward to hearing from you soon. Best regards, Diego Martínez dimartinez@yahoo.com +1-613-8802080 Good evening, Jennifer. I hope you are doing well. It has been two weeks since you sent me this email, but no one has contacted me yet. Would you mind sending them a reminder. Best regards, Diego Martínez dimartinez@yahoo.com +1-613-8802080 Hide original message On Thursday, November 14, 2024 at 10:38:04 AM EST, Jennifer Vandervert <jennifer_vandervert@uhaul.com> wrote: I forwarded your email to the Area Field Manager of the dispatching location to address your concerns. Jenn Vandervert Social Cares Team U-Haul International 1-800-789-3638 Ext.862549 "Alone we can do so little; together we can do so much." - Helen Keller ​ From: diego martinez <dimartinez@yahoo.com> Sent: Wednesday, November 13, 2024 02:05 PM To: Jennifer Vandervert <jennifer_vandervert@uhaul.com> Cc: Diego Martinez <dimartinez@yahoo.com> Subject: Re: Your U-Haul Feedback #122348 CAUTION: This email came from an external sender. Do not click links or attachments unless you know the sender and the content is safe. More pictures On Wednesday, November 13, 2024 at 04:01:54 PM CST, diego martinez <dimartinez@yahoo.com> wrote: More pictures On Wednesday, November 13, 2024 at 03:56:45 PM CST, diego martinez <dimartinez@yahoo.com> wrote: More pictures On Wednesday, November 13, 2024 at 03:47:12 PM CST, diego martinez <dimartinez@yahoo.com> wrote: More pictures On Wednesday, November 13, 2024 at 03:28:08 PM CST, diego martinez <dimartinez@yahoo.com> wrote: Good afternoon, Jennifer. Thank you for your email, however, I am still not happy about what happened, and I think after picking up the truck I am feeling even more upset. Unfortunately, for me this is not an "upgrade" for me it is a big problem. This truck is much longer, which for me is very uncomfortable when driving and parking it. Eventhough you said the consumption of this 26' is similar to the 20', I respectfully disagree. The engine of the 26' truck is bigger and I will end up spending more money in gasoline. I would say quite a few dollars as I will be driving more than a thousand miles. On the other hand the people who work in the liquor store where U-Haul indicated me to pick up the truck, arrived late and I had to wait quite a few minutes in the cold weather. Then it took quite a long time to get the keys because they started the check in process from scratch despite the fact I had done the online check in previously. When I finally got the keys, it was a very disgusting surprise to see how dirty was the truck inside (where the driver sits). When I got home I had to spend a couple of hours cleaning it as I do not feel capable of driving for two days in such a dirty conditions. Also when I checked the truck inside and outside I noticed that it didn't bring a dolly. In your videos, you said that these trucks come with it even if you didn't requested it in the reservation, but if you break the plastic seal, you pay extra 7 dollars. On the outside I could notice some scratches and dents.. Please see the attached pictures in which you can verify what I am saying. At this point, and as I said previously, I am very upset about the whole situation, but I am also very concerned about the condition of the truck in terms of maintenance. If U-Haul doesn't check the truck inside to rent it clean I seriously doubt they check things like breaks, oil, battery, tires, etc. I am now worried about safety. This is a big issue. Finally, I would like to ask you the favor of revising internally if I can get some kind of compensation for all the problems I have had so far . Let's think about of something like reimbursing some of the money I already paid. Thank you for your attention, and I look forward to hearing from you. Best regards, Diego Martínez 613-880-2080 P.S. I will send you several emails with the pictures as they are heavy, and they might not go in just one email. On Wednesday, November 13, 2024 at 11:02:13 AM CST, Jennifer Vandervert <jennifer_vandervert@uhaul.com> wrote: Hello Diego, I received the feedback you left on uhaul.com and I apologize for the issue with the size substitution. Unfortunately, sometimes U-Haul has to upgrade the requested equipment, at no additional cost, in order to fill the reservation. The 20 and 26 ft truck have the same estimated fuel per mile so there should be no extra cost for this change. I apologize again for this issue. Jenn Vandervert Social Cares Team U-Haul International 1-800-789-3638 Ext.862549 "Alone we can do so little; together we can do so much." - Helen Keller ​ Reply, Reply All or Forward

Évaluation :

5

Didn't deal with any individuals, as I did mobile return. The app and the return process was super simple. Really liked it!!!

Évaluation :

1

I was over charged ! I brought the U-Haul @1 when I was suppose to . I drop off U-Haul with a lady . A guy calls me and says I can't return it there when the lady said I could. He calls my wife and tells her that he's gonna charge me 500$. I call him he tells me that I was t suppose to drop it off there . When his employee told me I could. After a few minutes of talking the man says your ok it's only a could of blocks away and says everything is fine then I'm charged 168$ for a 39$ 15 ft truck that I had 15$ insurance on . I drove the truck to Menards then 204 Dropseed and back . I'm extremely upset and most definitely won't be using U-Haul again . I use you guys all the time . This was the worst experience this far.

Évaluation :

5

I was even slightly late and they didn't make it a problem. Pick up was quick and easy with my dolly that I ordered ready for me. Truck was clean instructions were clear, 100 % recommend renting from here.

Évaluation :

2

I dropped off and they said they would check it in , wouldn’t come out to inspect, and I had lost my paperwork but I remember Mattis Ave so I dropped at different location but original location had to call me and them

Évaluation :

3

Someone else dropped off vehicle

Évaluation :

4

I was just a little confused how a liquor store could have a UHaul. Other than that, it was fine.

Évaluation :

3

After returning the truck, it again was never checked in. Then later, I was told the gas was not replaced (which it was). Now I'm being billed over $300 additional fees.

Évaluation :

3

Had some trouble returning the truck app wasn't working. Had to go to website . Than at midnight Had to take like 5 or 6 pictures of truck in not a great area .

Évaluation :

5

I didn't realize this location was self check out. This experience was new to me and eliminated a wait time. Dropped off the equipment and checked out on my phone within less than 10 minutes. Technology at its best!

Évaluation :

5

No suggestion, it was quick and easy to reserve and pick up.

Évaluation :

2

Truck was to be picked up at 10AM. No one arrived until 10:10 for keys. Why have self checkout if I still have to get the keys from inside. Worse program ever. This was not the location I wanted to pick up, however I understood my location did not have the size I needed. However, I choose my original location because I knew they had key boxes and could get the truck easily. I've learned what location are easiest to get through. Urbana Location is the worse when self checking. You still have to get in line and wait for your keys. Lastly the truck was parked in the grass (I can't believe this at all in Illinois during wet season) and got stuck in the mud. We ended up having to go to another location and pick up another truck. This put us behind over an hour.

Évaluation :

5

I originally schedule for a1pm reservation but plans changed and I needed 2 hours earlier and they were able to accommodate my need.

Évaluation :

3

Better customer service. blankets/pads were requested. they were dropped on the dirty floor and kicked over to where I was standing. No offer to pick them up off the floor and carry to the truck. Seemed annoyed that I asked for a quick review of how to use the equipment [door, ramp, how to lock, etc]

Évaluation :

1

The representative told me the wrong information when choosing my rental plan which forced me to pay more upon drop-off. He either doesn't know what he is doing or is a liar. Should not be running this business.

Évaluation :

4

The cab had wrappers and change left over from previous renters. We dropped it back off clean.

Évaluation :

5

Friendly, fast rental and return.

Évaluation :

5

Very good

Évaluation :

5

The manager was very nice and accommodating. He answered all my questions and made sure I got the best rate.

Évaluation :

5

Way faster location than the main U-Haul which is inundated this week with student move-in.

Évaluation :

2

I had to walk to another location to purchase a light adapter because the U-Haul location did not have one. I was not able to leave with the cargo trailer until that was done, it was already hooked up and he would not supply an adapter because he did not have any.

Évaluation :

5

Very easy experience, easy to work with. I would use them again.

Évaluation :

2

The pick up of the equipment went fine and the truck ran smoothly. I put gas back into the truck and returned it. The gas gauge was slightly below the 1/4 line but still touching 1/4 of a tank which I felt was within reason. I got charged out the ass by U-Haul for refueling even though I had already put a ton of money to refuel it in the first place. The man looking over the truck was incredibly rude and barely spoke English so trying to make my case was impossible with him.

Évaluation :

2

The truck had the previous occupants left trash in the truck. I cleaned it out, cleaned my stuff out and was charged a cleaning fee. I'll use Hertz or Enterprise next time

Évaluation :

4

I did not return the trailer to this location. I actually was finally able to pick up the trailer at this store. The staff there was very efficient. I returned the trailer to the Golden Road location in Golden, CO. This location was also fine.

Évaluation :

1

They tried to scam me

Évaluation :

2

The people that work at this location did not seem Friendly, seem to be incredibly irritable with any questions that I asked. I felt like I was being rushed out.