Customer Reviews for Home Again Consignment Shop
(U-Haul Neighborhood Dealer)

515 évaluations

830 18th St   Charleston, IL 61920

(217) 345-9565

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(217) 345-9565

830 18th St
Charleston, IL 61920

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The store was closed when I returned the truck but I did not have a bad experience with returning the truck. It was a much appreciated truck to get furniture to my college student. Merci.

Gail P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley S 
Évaluation :
5

East Central Illinois needs more cargo vans. They hold an amazing amount of cargo, great gas mileage, excellent AC, and a joy to drive.

STEVEN R 
Évaluation :
5

Didn't go inside, but helpful folks as I parked and checked in.

Chris G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRIT b 
Évaluation :
5

Service was good

Abdul D 
Évaluation :
5

Very friendly, knowledgeable staff. Extremely clean and brand new equipment.

Jason B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogene C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syma C 
Évaluation :
5

The people at Home Again were wonderful. So polite and friendly. I give them the highest recommendation. I have not seen anything cleaner.

Greg V 
Évaluation :
1

The vehicle was not roadworthy. Upon pickup there was a tire pressure warning and the righ rear tire would not hold air. Getting it serviced cost me 2 hours of my rental time. It through my day off schedule and kept me from getting the most out of my time. The vehicle makes a whistling sound I had to endure for 5 hours of travel. It was a truly awful experience.

Holly R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor K 
Évaluation :
5

The 24/7 app is VERY difficult to use. It takes a long time to load and is not very user friendly.

Phoebe C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenna g 
Évaluation :
5

I was trying to hurry and get all my stuff in the U-Haul Sunday night so I could get it back by Monday morning, but I was so exhausted and it was so dark that I needed an extra day, really just an extra few hours. The staff was understanding and extended my rental. I do wish I had realized there were lights in the cargo area. I might have been able to finish it that night.

Leon M 
Évaluation :
5

Nothing.

Steve P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B 
Évaluation :
5

Great Service. The guy helping me out was having software issues both times so that slowed things down a little but other than that everything went very well.

Denny M 
Évaluation :
5

Timing and gps location. It took forever for the gps system on the U-Haul app to recognize that I was at the correct location for pick up

Adam M 
Évaluation :
4

The end mileage recorded was a couple miles more than when I dropped it off. I'm guessing they moved it to another location then recorded the mileage. Cost me about $2 because of that.

Jerrod M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graciela F 
Évaluation :
3

When does drop off point and they sent me to a different address to drop off the van not very helpful.

Christine S 
Évaluation :
4

Very nice people to do business with. HIGHLY RECOMMEND

RAY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genni R 
Évaluation :
5

All went very well. Great experience overall.

Mark B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josely C 
Évaluation :
5

Perfect truck for my move, clean, drove well, and really great prices.

Dakota P 
Évaluation :
5

Actually nothing, the service was excellent, the only thing you need is for the car to have speakers to listen to music and then the trip won't be so boring.

Jose R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C 
Évaluation :
5

the guy is nice and patient good place to choose for your uhaul need.

Charles L 
Évaluation :
5

Always very friendly and helpful. Never any surprises or added fees. Have used before and will use again.

Robert E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt H 
Évaluation :
5

Very helpful, friendly service! Highly recommend.

Sheryl I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C 
Évaluation :
5

They were wonderful. Very helpful.

Louise V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antario S 
Évaluation :
5

This location was great BUT customer service and the app both where horrible. We were almost a hour late getting the truck due to the app not being able to locate us. Then once on the phone with the FIRST customer service person she helped get the app going and then I asked her nicely to stay on the phone with me until I was able to get the key and she stated "we are NOT allowed to stay on the phone" then hung up on me. Was still NOT able to get the key so had to call back. The young man who took the call was wonderful he worked with a lady who was on chat with us also who was trying to verify everything. They done amazing. They didn't give up until we had our truck. The young lady adjusted our truck return time since we were a hour late getting the truck. The young man on the phone was very pleasant to talk to and extremely helpful.

Melissa H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale w 
Évaluation :
5

Very helpful staff at the location!

Clinton F 
Évaluation :
1

Open before 10:00 Am.

Ted B 
Évaluation :
4

Worked with us to deliver truck later

Bea S 
Évaluation :
4

Suggest looking at app before getting vehicle. Make sure last customer fills the tank.

Mary A 
Évaluation :
5

The staff was exceptionally helpful and assisted us with transitioning to a larger truck when we needed more room. They turned a stressful moving day into a smooth process!

Ryan C 
Évaluation :
5

By far the BEST Uhaul rental location I have ever dealt with! They go above and beyond to help the process be smooth!

Teresa D 
Évaluation :
5

Everything was Great

Brad M 
Évaluation :
3

Everything was fine except the U-Haul had the engine light on and it ran roughly. I recommend it be serviced. But the overall experience with home again and it's staff was positive.

Cameron B 
Évaluation :
5

The app is a problem. It kept stalling, shutting down, timing out, etc. My truck was wonderful and the employees I called/messaged were very helpful, this location is great, I just had a hard time with the app is all.

Dallas S 
Évaluation :
5

Returning the car dolly was quick and easy. They were very pleasant.

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Q 
Évaluation :
5

Excellent customer service! Very helpful and courteous!

Toby S 
Évaluation :
5

Didn’t have a dolly which I was expecting, and had ordered, but you would think would be a standard item for a moving truck.

Elizabeth W 
Évaluation :
4

Do maintenance on the truck it is a gas hog in the front end vibrated and a lot of play in the steering wheel

karen M 
Évaluation :
3

I did not see anyone f2f. But called about the drop off and they were really nice and gave directions and advice on the drop Off without me asking. Unlike the pick up they seemed interested in making it a good experience using uhaul.

Brian K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marko G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L 
Évaluation :
5

Extremely helpful and very accommodating.

Larry H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaclynn C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B 
Évaluation :
2

The mobile check in service does not seem to work at this location. This is the 2nd time I have rented a uhaul from this location and the 2nd time there were considerable issues. My reservation was at 9am and did not get my uhaul until closer to 11am. The location's internet was down, no uhaul employee was there, and the shop owner had to try and create a new reservation from his phone. The Uhaul website never allowed me to complete pick up. An alternate location was never offered. Additionally, we found out that the appliance dolly I requested was not in the truck and the store owner had to hunt one down. He advised the building was supposed to be closed, but he was there to let internet workers in the building. At drop off, there was a uhaul employee who was helpful, but unsure he was aware of the significant issues earlier.

John G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin B 
Évaluation :
5

The staff was very helpful and pleasant

MARTHA M 
Évaluation :
5

When I called to verify I could pick up early using self checkin, Steve was very helpful and friendly. I felt very comfortable doing business with him!

Thomas H 
Évaluation :
5

NothingNothing!

Arthur C 
Évaluation :
5

I would recommend Home Again Consignment Shop to everyone because they are friendly kind and treat customers well above all very clean.

Klessa A 
Évaluation :
4

The online booking system and pick up needs tweeked. My reservation wasn't linked to my account-had to call the 1890# to fix. -At pickup again had to call because it wouldn't work to just complete online

Michele H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louann S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serena H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia E 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C 
Évaluation :
5

Link sent for after hours return would not complete the return. Booted out after pic of odometer. Not sure if it's a website or a link problem?

teresa d 
Évaluation :
5

The mileage on the paperwork reflected a difference, the clerk was supposed to change it, but when we returned the van, I noticed that it was not changed

Alvin J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S 
Évaluation :
5

Steve and his team are very respectful and are willing to work with us every time.Thank you

steve e 
Évaluation :
5

Only thing is the app is not good. Couldn't find my order number so wouldn't let me do that on the app date I dropped of rental after hours

Elyssa` M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grethen B 
Évaluation :
2

Wasn't supplied with extras I ordered and had to return later to get them out of a dirty storage area. Furniture pads were dusty and balled up and dolly wheels had chunks missing.

Nicholas S 
Non les évaluations ont été soumises pour cet établissement.

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