When does drop off point and they sent me to a different address to drop off the van not very helpful.
Christine Skeels
Customer Reviews for Home Again Consignment Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very nice people to do business with. HIGHLY RECOMMEND
RAY PALMERAll went very well. Great experience overall.
Mark BonnstetterPerfect truck for my move, clean, drove well, and really great prices.
Dakota PatrickActually nothing, the service was excellent, the only thing you need is for the car to have speakers to listen to music and then the trip won't be so boring.
Jose Rodolfo Romero Moralesthe guy is nice and patient good place to choose for your uhaul need.
Charles LafontantAlways very friendly and helpful. Never any surprises or added fees. Have used before and will use again.
Robert ErdmannVery helpful, friendly service! Highly recommend.
Sheryl IvesThey were wonderful. Very helpful.
Louise VassayThis location was great BUT customer service and the app both where horrible. We were almost a hour late getting the truck due to the app not being able to locate us. Then once on the phone with the FIRST customer service person she helped get the app going and then I asked her nicely to stay on the phone with me until I was able to get the key and she stated "we are NOT allowed to stay on the phone" then hung up on me. Was still NOT able to get the key so had to call back. The young man who took the call was wonderful he worked with a lady who was on chat with us also who was trying to verify everything. They done amazing. They didn't give up until we had our truck. The young lady adjusted our truck return time since we were a hour late getting the truck. The young man on the phone was very pleasant to talk to and extremely helpful.
Melissa HoustonVery helpful staff at the location!
Clinton FleenorOpen before 10:00 Am.
Ted BurchWorked with us to deliver truck later
Bea SawyerSuggest looking at app before getting vehicle. Make sure last customer fills the tank.
Mary Ann ColemanThe staff was exceptionally helpful and assisted us with transitioning to a larger truck when we needed more room. They turned a stressful moving day into a smooth process!
Ryan CohenourBy far the BEST Uhaul rental location I have ever dealt with! They go above and beyond to help the process be smooth!
Teresa DorrisEverything was Great
Brad MillerEverything was fine except the U-Haul had the engine light on and it ran roughly. I recommend it be serviced. But the overall experience with home again and it's staff was positive.
Cameron BrandenburgThe app is a problem. It kept stalling, shutting down, timing out, etc. My truck was wonderful and the employees I called/messaged were very helpful, this location is great, I just had a hard time with the app is all.
Dallas SchumcherReturning the car dolly was quick and easy. They were very pleasant.
Michael HamlinExcellent customer service! Very helpful and courteous!
Toby SylvesterDidn’t have a dolly which I was expecting, and had ordered, but you would think would be a standard item for a moving truck.
Elizabeth WatsonDo maintenance on the truck it is a gas hog in the front end vibrated and a lot of play in the steering wheel
karen MurphI did not see anyone f2f. But called about the drop off and they were really nice and gave directions and advice on the drop Off without me asking. Unlike the pick up they seemed interested in making it a good experience using uhaul.
Brian KeithExtremely helpful and very accommodating.
Larry HelselThe mobile check in service does not seem to work at this location. This is the 2nd time I have rented a uhaul from this location and the 2nd time there were considerable issues. My reservation was at 9am and did not get my uhaul until closer to 11am. The location's internet was down, no uhaul employee was there, and the shop owner had to try and create a new reservation from his phone. The Uhaul website never allowed me to complete pick up. An alternate location was never offered. Additionally, we found out that the appliance dolly I requested was not in the truck and the store owner had to hunt one down. He advised the building was supposed to be closed, but he was there to let internet workers in the building. At drop off, there was a uhaul employee who was helpful, but unsure he was aware of the significant issues earlier.
John GoldenThe staff was very helpful and pleasant
MARTHA MAGHETTWhen I called to verify I could pick up early using self checkin, Steve was very helpful and friendly. I felt very comfortable doing business with him!
Thomas HasslerNothingNothing!
Arthur CoxI would recommend Home Again Consignment Shop to everyone because they are friendly kind and treat customers well above all very clean.
Klessa AlcenatThe online booking system and pick up needs tweeked. My reservation wasn't linked to my account-had to call the 1890# to fix. -At pickup again had to call because it wouldn't work to just complete online
Michele HawsLink sent for after hours return would not complete the return. Booted out after pic of odometer. Not sure if it's a website or a link problem?
teresa dorrisThe mileage on the paperwork reflected a difference, the clerk was supposed to change it, but when we returned the van, I noticed that it was not changed
Alvin JenkinsSteve and his team are very respectful and are willing to work with us every time.Thank you
steve evansOnly thing is the app is not good. Couldn't find my order number so wouldn't let me do that on the app date I dropped of rental after hours
Elyssa` McQualityWasn't supplied with extras I ordered and had to return later to get them out of a dirty storage area. Furniture pads were dusty and balled up and dolly wheels had chunks missing.
Nicholas SmithAmazing people and super helpful. If you need a uhaul, then these are your guys.
Michael ContiN/a
Steve EvansVery poor Uhaul company logistics. Cannot tell you the pickup location until day before pickup time. Location could be 50+ miles away. Driver's side tail light out, even though person said all was okay when checked. Trailer roof damaged with cheap attempted repair. Trailer leaked and some items damaged. No spare tire, have to call Uhaul and wait for someone to come repair it. No trailer tongue jack. Cannot unhook trailer from car after loaded. Very poorly operated company. Not the local franchiser's fault, mostly company policy.
Robert RedmanGreat experience but for… windshield was dirty, vehicle's washer fluid was empty. Inside of windshield was in need of cleaning also.
Jay HughesThey were very friendly and extremely helpful I would highly recommend this U-Haul dealer.
Gregory RoanI have used this location for a pickup and drop off. The drop off was after hours and the online function wouldn't work.
James RansonHelpful staff, convenient, good equipment- all was great, thanks.
Sandra FoxNothing really, great friendly service
Larry CannonExcellent service at this location, friendly and efficient. I was very satisfied with everything
Dave PattersonEverything was perfect. All went smoothly. Great transaction all around. Merci.
Cherie Gatlin