Le client n'a pas laissé de commentaire.
rodney p
Customer Reviews for Hometown Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The truck had dried muddy footprints I did not mop it out. There was something wrong with the drivers side front tire/wheel. I did not inspect the outside or under the truck hood or fender/tire. I filled it up but did not use even 1/2 a tank. I would have made another trip but driving it about beat me up. They were very nice and helpful at the store. The rates were cheaper than surrounding places.
SHARON BThe staff at this location (Hometown Furniture) is knowledgeable, helpful, and friendly. I world recommend them highly.
david pThey did a great job at hometown furniture. They always do.
CHARLIE RRien
greg cHometown Furniture is the BEST. Very polite and professional.
linda bRented 6x12 enclosed trailer. No help whatsoever to hook up. When I returned it, it I was told to drop it myself without help. Owner of furniture store cussed at me and threatened to call the police when I told him it was ridiculous to make a 60 year old man do this alone. He went on to tell me if I didn't like it I could call uhaul! Very rude and lazy people.
Scott KThis transaction was fine. Not a fan of how they conduct business though as a whole. Anything that you have to replace gas in- go rent it somewhere else. They will try to say you didn't put the gas back to where it was and charge you a fortune even after proving it was their mistake. And "it's too late, already charged you. I will make it right next time" Trailers and stuff are okay, but I don't recommend this location for anything other than a trailer.
Kolby KGreat service.
Georgina LI was surprised at the large inventory. The staff was exceptionally helpful in connecting and assisting in the loading and securing of my vehicle onto the tow trailer.
Robert TAwesome people to deal with.
Lee SAddress provided room us to a random location. We were unaware that we were dropping off at a business unrelated to Uhaul. Adding a "you'll drop off at XYZ Business" would have saved us about 20 minutes.
Mark gDropped trailer on Sunday while location was closed. Location checked it in on Monday. Only issue is that there is a $30 damage fee without any explanation. I emailed to ask for details. Nothing yet. There was no damage during usage. Unless before/after pictures can be provided, expect to have the refund applied soon.
Joe WEveryone was very friendly and helpful.
Wendy GTrucks should be full when leasing out. Too many mistakes happen when the employees misread the gas hand.
Kolby KMade the drop off very easy
TERRY GMade the drop off very easy
TERRY GProfessional, friendly would recommend them to anyone
Jack Wnot a thing, really nice guy at drop off.
Gregory MReal nice guy!
Gregory MVery friendly, professional and helpful. I will be talking with them soon about other items.
Jack WPersonnel that I interacted with were helpful and professional and were understanding when I had to bring the vehicle late.
JACK WAs a woman, I was expected and had to hook up my own U-Haul to my vehicle and disconnected when I brought it back. I've rented from U-Haul's in the past and I have never ever been expected to do these things. The people at the U-Haul were friendly but just not helpful. So I would never recommend this U-Haul pick up area to a female.
Beverly MChange website so it shows that the pickup location is closed on Sundays.
Raymond LNothing they were very good. Very Friendly. Very helpful.
Anthony CI made a reservation on line and I still had to wait almost a hour. This was a horrible experience I never want to encounter again. Then when the man came to help us after waiting so long he was rude.
Roy LThis is my second time dealing with this U Haul facility. Both times have been a positive experience. Great folks, friendly and good service. I will definitely recommend them.
Rick MGreat customer service better than doing it over the phone
BILLIE BThe associate that helped us when we turned the truck in was awful. He wasn't helpful at all.
Stan TThe man that rented the uhaul was very rude and not helpful. He talked on personal calls on his cell phone, to another lady, and on the office phone. He told me the main U-Haul people I talked to was wrong and I was able to get the uhaul when his business was closed that they were liars.As a lady he didn't offer to help load the trailer nor did he ask if I knew how. He complained about walking to the parking lot to be sure I had it hooked up correctly. He said it was policy that he take a pic of me with the trailer and I refused. I thought this was creepy. I believe he did take a pic on his cell phone though. My daughter was there too.
janie brecieved no help in hooking up trailer, was only concerned about taking a picture of it hooked up. did not check any thing else. The online check in system did not work, too many confusing emails/texts. had to go into the store.
Troy Lno help to hook trailer up
James HHave your carrier verify that there's actually equity available before they ring them up and waste literally 2 hours of someone's time, especially when there's a rental vehicle out front that I was double charged for because the return was 38 minutes late. This would NOT have happened if the Napa in Williamsburg had been even the least bit professional.
Johnny NDrop off area is a loose gravel lot. Somewhat difficult to maneuver (had to go to 4WD). Staff is friendly and professional
Benjamin WChris was so wonderful and understanding of our situation. He stayed open late to accommodate our rental. he even prayed for our safety on our trip home which impressed me Phil 4:13.
bonney IThe staff there was friendly and extremely helpful I would do business with them again great job
William BGot a flat tire 30 miles down the road and one of the loading ramps was disconnected. People were friendly but equipment was in poor shape.
trevor bThe best service team I have met
darin dHometown is great to work with. They are friendly and always very helpful.
greg w