Évaluations des clients Hometown Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hometown Self Storage

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Robert G.
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I got charged extra for a couple of miles...Wow i even filled the tank beyond what was given to me...but hey not like i move every weekend...

DONALD M.
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Brian was very helpful and knowledgeable.

Dorothy B.
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Le client n'a pas laissé de commentaire.

BRETT S.
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Everything was perfect!

JULIA S.
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Le client n'a pas laissé de commentaire.

CARL D.
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Le client n'a pas laissé de commentaire.

Celso C.
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I'm Uhaul customer for more than 20 years. I used this locatition for the first time and is definetely one of the best customer service I ever experienced with UHaul.

Cody L.
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Le client n'a pas laissé de commentaire.

BEN T.
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Le client n'a pas laissé de commentaire.

REID H.
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Le client n'a pas laissé de commentaire.

Ashley M.
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Renting & returning the uhaul was the easiest part of moving. No complaints, great service!

SAMUEL LARRY B.
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Everything was as expected: great. Nothing i can think of.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

Hurford T.
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Le client n'a pas laissé de commentaire.

samantha H.
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employ people whose first language is ENGLISH!!!

THOMAS BOYD III T.
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Le client n'a pas laissé de commentaire.

Drew L.
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The truck was dirty and there was trash in the cab. Also I was overcharged on my bill!!!!!!

Robert A.
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Rented a trailer from Hudson Oaks facility. First trailer they hooked up had 2 sliced tires that I discovered. He gave me a second trailer and stated, “I hope the lights all work.” Well they didn't. Three marker lights inop that I also discovered. Had no choice but to take trailer, those were the only 2 that they had. At my home ready to load, but trailer filthy inside. I had to clean out with lawn blower and wipe grease off of entire floor. Trailer also smelled like cat! I would like at least a partial refund for my time and effort getting trailer ready to load. Also, the Hudson Oaks workers seemed more interested in surfing the Internet and closing early than making sure equipment was ready to rent.

DAVID H.
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Le client n'a pas laissé de commentaire.

Jerry P.
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very pleasant and helpful

Greg M.
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Thank you.

TRACY B.
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When we got ready to turn it in the place we were supposed to turn it in was not accepting returns. We had to waste about 4 hours messing with that. And when I spoke to your representative she was able to offer me any compensation for my time or trouble. My time is worth something to.

Timothy E.
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The gentleman greeted as we drove up, asked who we were and we were done, a total of 5 minutes.

Micelle B.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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Le client n'a pas laissé de commentaire.

Gaylan D.
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Brian did an excellent job! Very impressed with his helpfulness and ease of dropping off equipment.

LAWRENCE K.
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Le client n'a pas laissé de commentaire.

HERMAN P.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

Phillip N.
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Le client n'a pas laissé de commentaire.

Tiffany K.
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Le client n'a pas laissé de commentaire.

Matthew H.
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Maybe one of the rudest people I have every had to deal with WILL NEVER use this location again. Never had this issue with any UHAUL location must be the person not the company!

NICHOLAS P.
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Le client n'a pas laissé de commentaire.

mike P.
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Le client n'a pas laissé de commentaire.

timothy B.
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The customer service at this location was outstanding!

LILLIAN G.
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Charles was great. Easy to work with - positive attitude - overall nice guy!

DONALD M.
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Charles was great- very helpful and friendly!

Nathan S.
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Le client n'a pas laissé de commentaire.

Pamela B.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

JAMES K.
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improve the website for reservations.

LINDA S.
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Le client n'a pas laissé de commentaire.

Robert L.
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Le client n'a pas laissé de commentaire.

WILLIAM R.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

BARRIE K.
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Le client n'a pas laissé de commentaire.

SHAWN M.
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The trailer I received needs to be decommissioned. First, it was very old and tired looking. Secondly, it was not very road worthy. Upon pulling it to the house unloaded to load the vehicle, the trailer seemed fine. When loaded, I could tell there was an alignment issue with the trailer. When I got to my destination, I called customer service to see if I could leave the trailer with a UHaul place close to my destination and told I would be charged a fee. My only option was to have a traveling technician come to me to address the concern. Unfortunately I had to return to my destination to pick up my daughter and take care of my dogs. My wife and I could not wait for a technician to address the problem. The trailer had severe swaying issues going down the road which is very dangerous, even though it was loaded correctly. My truck has a special order only option for heavy towing, and I have never experienced this type of swaying with a trailer which is extremely dangerous. I also pulled this exact same truck with a newer UHaul auto transport from NV to TX last October and had no issues. This could have caused a major accident as all newer trucks, like mine, activate anti sway with the brakes on a trailer. But UHaul only has braking system built into the hitch. There needs to be a law implemented here to address this design flaw.

BRANDI B.
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Le client n'a pas laissé de commentaire.

MARCO ANTONIO J.
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Le client n'a pas laissé de commentaire.

FRANCIS S.
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two great guys

james M.
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Le client n'a pas laissé de commentaire.

DALE M.
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Guys were great and helpful. Deffinetly going back!

SALLY B.
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Le client n'a pas laissé de commentaire.

Diane K.
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Le client n'a pas laissé de commentaire.

Dana H.
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Le client n'a pas laissé de commentaire.

WILLIAM B.
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Le client n'a pas laissé de commentaire.

THOMAS M.
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Return of vehicle was easy and fast. Employee was helpful. The 15 ft truck was easy to drive and operated fantastically. Great A/C system!

RUSSELL R.
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Charles was awesome. Will rental again Thanks Russ

DANNY A.
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I had a little bit of difficulty opening the back of the truck because it was a bit sticky where the gasket of the door met the floor. Cleaning it up so that it's easier to open should be easy enough.

Tiana S.
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Le client n'a pas laissé de commentaire.

Jeffrey R.
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Picked up trailer at earliest time of 10 am to find it opened at 830 am. Wasted 2 hours of my day that I needed. Out of the dozen trailers available, he chose the only one that had not been checked in yet so also had to wait on that. Trailer had obviously been jack knifed so we took pictures before leaving since he was unconcerned. On return, a couple reserved a truck that was not available to them. They had to drive to fort worth or take a 10 foot truck. Again, unconcerned with this. I was waiting for my turn so I asked if there might be any down the road. He said no, not on the weekend. After a few more minutes of the couple saying that they received no emails about a location change and that a 10 foot was too small, the attendant said nothing. I finally asked again if they could actually call the other location a mile down the road and they stated they didn't open until 10 am. No looking in the system. No offer of a discount. Nothing. The couple walked out to look at the truck. I took a step forward and said I just need to turn in my trailer. He looked at me and commented on the couple again. when he was done, I asked if I could turn in my trailer or did I have to wait on the couple to come back. I found that rude and arrogant as he stood with his feet crossed while leaning on the cabinet. This location needs some general training as well as some manners and customer service training I won't visit this location again.

Kelvin D.
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I want someone to call me at 503 519-109 to discuss the leak in the trailer that caused the wood chine cabinet to get very wet. If I do not get a call in the next week I will protest the charge with the credit card company and have them reverse the charge. Thank you.

Roger A.
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Le client n'a pas laissé de commentaire.

Cator H.
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Le client n'a pas laissé de commentaire.

Carolyn C.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Can't think of a thing.

John G.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Matthew W.
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Le client n'a pas laissé de commentaire.

Donald W.
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Le client n'a pas laissé de commentaire.

Joe Z.
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Keep up the good work

Pat P.
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They were very helpful.

Scott W.
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Staff was very friendly and made the whole process very easy.

jacob F.
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Keep on Trumpin!

Patrick L.
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Le client n'a pas laissé de commentaire.

Candace C.
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It was a good experience for me , this was the first time renting a U-haul.

Grant W.
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Fast smooth transaction

David H.
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Check in was very difficult and the employee acted like I was bothering him because the online check in was not working for me. When I returned the truck he had a better attitude.

Pamela A.
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Staff is very friendly and helpful.

William B.
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Le client n'a pas laissé de commentaire.

pat R.
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Le client n'a pas laissé de commentaire.

Robin H.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Max B.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Blair T.
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The people were perfect!

Lyndel S.
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Had a water leak on the right top corner of cargo box. Bottom layer of boxes were soaked from rain during drive from Texas to Missouri.

Tommy P.
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Le client n'a pas laissé de commentaire.

Delbert M.
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Old trailer and did not pull well.

Natalie S.
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Walked in and was greeted by a cat. Some people need warnings that a certain type of animal may be in the office.

Michael P.
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Great Service from Hometown Uhaul. Helpful and polite

John C.
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The onsite manager was arrogant and quite rude. He interrupted our check in process and was not helpful at all, and insulted us with his comments. The gentleman that checked us in was very nice and helpful. We reserved the truck and was surprised that knowing we would pick up at 2:30 pm the truck was still parked in the lot in the MUD and we had to walk in the mud to get to it - it should have been brought to the paved lot for customer service.

Courtney G.
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Le client n'a pas laissé de commentaire.

Kathy R.
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Explain to customer about $20 fee for next day check in. I was told if not back before they close, then just leave in a parking spot and they will check it in on Saturday morning. Never discussed a $20 fee and was told contract would be emailed. Only then did I see it. Called numerous times to number emailed to me and the one to the actual location about extending and only got recordings! Finally around 10:20am on Saturday, I got through to the location phone number and was placed on a never ending hold! Have no idea how I've been charged yet! Requested a call back on one of the messages and NEVER received one.

Craig H.
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The store needs some cleaning and attention. The customer service rep was good

susan G.
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Le client n'a pas laissé de commentaire.

Tory S.
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Le client n'a pas laissé de commentaire.

Colby B.
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The site was open but no one was there. I set the trailer off in a parking spot.

James F.
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best uhaul experience yet!

MICHAEL M. | Expérience générale |
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Served its purpose

MICHELLE W. | Expérience générale |
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My only negative would be that the lights weren’t all always working (at least one per hallway worked at all times but that wasn’t always enough light) but staff and facility were all great.

JOSHUA S. | Expérience générale |
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Very well kept storage facility. Employees were very friendly and helpful. The only problem I had was, believe, there was a small leak in my unit.

MICHAEL B. | Expérience générale |
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Staff was professional and friendly at all times . It was nice to have the same people to wait on my needs throughout the almost five years . Thank you for being so positive and helpful !

LINDA E. | Expérience générale |
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No comments

MARK W. | Expérience générale |
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Very helpful and convenient for my needs.

Non reviews have been submitted for this location.

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