Le client n'a pas laissé de commentaire.
Erin H.
Customer Reviews for Hometown Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you greatly for your storage.we are totally satisfied and will be back when needed
rhonda r. | Expérience généraleI rented for a year and moved out recently and I never had any problems
Michael M. | Expérience généraleLocation was very friendly and easy to work with no hassle at all I was a bit concerned about the tires on the trailer but it was fine
Matthew W.I had my storage unit for a year and always were pleased with the condition of my unit and the customer service.
LANE F. | Expérience généraleI had a small unit here for a few years, and never had an issue. The staff was friendly and helpful, both move in and move out was easy an hassle free.
MANDI H. | Expérience généraleAwesome team!
SHARON M.A little hard to see, but a part of that is the construction in the area.
VICKI H.This facility has always been very kind and helpful both renting vehicles and when using storage there.
WILLIAM S.The link to report the pick up expired before I got a chance to finish uploading pictures of a dirty trailer. Make it to NOT expire.
TINA C.The employees were wonderful, helped when need. There was an incident where someone broke into multiple storage units but they made it a point to call that same morning they found out and helped me to make sure all of my belongings were there.
Victoria D. | Expérience généraleBy far one of the best facilities Ive been to.
Harold R.61 pictures of the U-Haul I rented and the driver side mirror was broken I tried to do a walk around with the U-Haul representative and the guy said no you do that yourself
MATTHEW V.Have trucks available.
Denise S.I told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyone
Kristen P. | Expérience généraleAwesome experience
Thomas S.Was very easy to access.
TEDDY S.Nothing. Very courteous and helpful.
Nathan R.I got charged an extra 45 dollars when I reserved it online. I would like my money back. I was told I had to dispute it with my card company. Would like to know why they can't refund my money if it shows it was charged
nicholas P.The folks here were exceedingly helpful and friendly. Can't think of any recommendations to improve the great service they provided.
Terry W.Better verbal training how to put trailor on very rusty hatches
ROGER H.Nothing. Everything was great. Very nice people. Explained everything that they were doing.
haylee M.Burned out brake light
Randall S.Jennifer & Dennis were very professional & extremely helpful in finding the size truck that fit my need. Thank You both for making my experience so easy & stress free!
Tammie S.Not a thing, all is perfect!
Cynthia D.Everyone was so helpful
kristy S.The staff was excellent and extremely helpful. The truck parking area (especially at night) and check in were unacceptable.
Loren L.Everything was great!
RONALD B.Hope they find the key and lighter that was left in the truck and maybe find the owner.
Joseph J.Can't think of a thing!! Great customer service.
Linda S.Remove Hometown from your listing
Eddie S.N/A---No improvement needed ?? % satisfaction all the time......
RICARDO H.We had to drop it off on a Sunday and left the key and the contract in the orange box as they asked. No issues.
Greggory V.Great people to deal with and very clean product to use. Good deal.
Christopher M.Staff were efficient and courteous. Equipment was in good shape and worked well.
ken M.Very nice staff. Very helpful.
Edward P. | RéservationVery nice and very helpful
CHARLES Z.The woman who helped me was very nice and respectful. When she found out that I was a veteran she thanked me for my service, which is very humbling. She was a very good representative of your company.
Jason E.Very disappointed I rented well in advance . The appliance dolly rented was not in my truck. I had to drive 1 hour out of way to buy one at Lowes for 119 . I have asked over and over for someone to contact me, and I have heard nothing from anyone
George R.In the email confirming my reservation 24 hours before my pick up time it stated my reservation was garunteed. Within 7 hours of my pick up time my “garunteed†reservation was changed to a lovation 10-15 miles from my original pick up location. I was not provided with the 26' truck I reserved, instead i recoeved a 20' truck. I will not be recommending uhaul to anyone and will not use this company again.
Daniel G.Dropping off the trailer was a breeze. In and out in no time. Thanks U-Haul
Scott S.I would of rated it higher but the gentleman we rented from was chewing tobacco and spitting in plastic bottle on his desk. It was nearly full and was absolutely gross. I have nothing against a person's right to treat a nicotine addiction, but for goodness sake when you're dealing with the public try and be a little more discreet.
Joe R.The Azle person was very nice.
Renea B.There was damage to trailer fender that was not documented on my condition report. Reese was very friendly and helpful.
Robert G.junk still in the trailer when we picked it up
Randall S.Pretty good I thought once we figured out how to rent the truck online. Maybe we made it difficult, not sure.
Jimmy T.Nine. I did a self check in.
David M.Jennifer made sure that we had a great, clean truck. It was ready to go when we got to the rental place. Truck operated well and gasoline usage was best ever. Highly recommend this location.
Eugene B.This location was great; however, making/reviewing my reservation was horrendous. I called to make a reservation with the 1-800 uhaul number. The person who answered was rude, short, and dismissive. She quickly rushed me off the phone. When I went to review the reservation, no locations were listed, so I had to put them in online. What was the point of talking to her when she literally didn't do anything? What would've happened if I hadn't checked? Fast forward to a week before my reservation, I double check to make sure everything is in order, and I find out my pick-up location was moved to over 30 miles away. No one contacted me, no email was sent to me. I call to see what's going on and I'm told that the person who rented the truck I was supposed to have before me still hasn't returned it, so they moved my location to ensure I had a truck. Ok, I respect that, but if I hadn't double checked, would anyone have contacted me? Or would I just have shown up to the wrong location? Based off the lack of communication throughout this process, I would guess the latter. The woman I talked to was very helpful and gave us extra miles to make up the difference, but I don't understand why I'm having to check, double check, and triple check with literally no communication with uhaul other than what I initiated. Completely unprofessional. Once we actually got the truck, everything was fine. The point is, I had enough to worry about with moving and uhaul simply added to that stress. I'll be using a different company for my next move. If you decide to use Uhaul, my advice is to triple check your reservation instead of assuming uhaul will take care of you.
KAREN T.Truck was old, was hard to close the back door on truck (took two of us to close it successfully). Also indicators didnt automatically turn off. And finally ramp on truck was far too short, causing incline to be exceptionally steep, making loading truck much more difficult. Was not at impressed with this particular vehicle. I rent trucks frequently, and this one was by far the worst we've ever rented.
David K.The trailer was dirty when I picked it up, however she did sweep it out prior to my leaving.
Thomas M.Staff was extremely friendly knowledgeable! Unit was clean and convenient. Merci!
SHERI L. | Premières impressions