We had this storage unit for some time. We never had any issues of any kind. When vacating the unit they were great about it taking a few days extra into the next month partially due to bad weather & partially due to my situation.
JOSEPH A. | Expérience générale
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very pleased with this location's customer service
Camillo G.I really have no recommendations to give. The service met all of our needs and was great. The staff when picking it up was very helpful and responsive.
Tommy T.Fast and efficient. Staff was helpful and courteous.
John J.Awesome customer service. Always helpful.
Sharon M.Let people know you must be close to the truck to sign in. We ended up waiting until y'all opened to get help after spending 30 minutes trying to figure it out. Merci
Kimla J.Jennifer was awesome! She was very friendly and helpful. Got us quickly on our way.
Rita T.Staff here is amazing. Great job every time and they really care.
Jason G.Customer service at this location was the best I have ever experienced at Uhaul. This person went above and beyond to help me find the right equipment and was the nicest person!
Jason G.Stop allowing self storage facilities rent your products. The truck was blowing engine oil everywhere, smelled like cigarettes and was filthy
Tracy B.Very good people
arthur B.Can't think of anything.
John D.Friendly. Answers phone. Awesome./
Gary H.We received EXCELLENT SERVICE! Jennifer and Joe were both very friendly, very helpful and very accommodating. We couldn't have asked for better service.
Guadalupe G.MORE TRAINING TO NEW EMPLOYEES HOW TO ATTACH TRAILERS--MY TRAILER CAME OFF ON THE ROAD AND HIT THE BACK OF MY TRUCK.
RICARDO H.The truck was aged, but did the job for our short move. Excellent customer service- was warmly greeted upon arrival and well taken care of regarding the paper work process.
John M.Agent courteous and informative. Office clean. Truck clean and well maintained.
Lydia M.Excellent service à la clientèle
Steven B.Actually got a storage unit here as well. Employees are great! Return of the trailer was very easy.
Lisa G.I am angry because I was cheated for excess fuel charges of $30 at $6 a gallon. (local charges $4,69). I left the lot with a 1/4 tank of gas and returned with 1/4 tank of Gas..I drove 25 miles and put in 3,5 gallons which would be less than 8 MPG. Joe charged 5 more gal. I have used U-Haul for years but not anymore if this is your new policy to overcharge. I guess Penske.
Dwight C.Passed 3 different uhaul places to drop off trailer.
Sheree S.Uhaul changed my pick up location at the last minute, causing an additional 45 minute trip time tacked on to an already long day. This location was not the most convenient, but all went well when we got there.
Tina H.Nothing .service was excellent, very hospitable, friendly, made me feel welcomed and glad i choose that location.i will do my u-haul business there from now on.
Marcelo D.Everything was great so just complaints. We loved Jennifer that runs the one in Azle Tx.
Cassandra Z.Nothing to improve. This U-Haul location was great!
Samantha D.Great!
john D.Nothing. Everything was exceptional.
Vincent S.Great staff!
chris M.I was in and out of there in 15 minutes. They were fast and friendly. 10/10
JOHN L.My experience with Hometown storage was great. The staff was nice and the service was excellent and I will be back when I need this service again.
RANDALL P.Nothing that i can see. The process was easy and quick to pick up and return the item rented. Staff was amazingly nice and professional!!
ROBERT W.Great professional customer service but the truck has issues with the transmission.
JACQUELINE ANN B.The trucks oil light came on when ouckung it up. We has to stay stationary for 2 1/2 hours for a serviceman. The truck was a raggedy piece of crap. We literally didn't know if this truck would make it to our location and/or back. It shakes violently, it bogs down, it doesn't want to change gears. We thought the mirrors on the side doors were going to shake off. It was a rough terrible ride and experience. The console is also broke. Awful Uhaul experience!!
Deborah D.Loved that this was a 24/7 location. Might add some lights though as it was a pretty dark area.
CANDACE K.Truck assigned to me was blocked in and we had to call uhaul to get another truck. Spent at least an hour on the phone with them to get a different truck. Had movers waiting on me to load truck so that cost me extra money since couldn't get truck to them
Denise K.Staff is friendly and helpful and we had a great experience. We also used their move out recommendation and was very satisfied.
Vikki W. | Expérience généraleWe needed last minute storage and Hometown Storage was great to help us find the right storage unit we needed.
krista d. | Expérience généraleMy original reservaation had been cancelled by UHaul at teh Ft Worth Hwy location that location callled this location to find me a trailer and they made the rental right other than having to go 15 miles out of my wa to pick up and 15 miles back to drop off
EDWARD A.Got switched around twice to get the uhaul and then never got a appliance dolly like I needed.also had issues with the phone drop off and pick up with it not accepting pictures. It got old and frustrating sitting there for more then 30 minutes each time
Jennifer C.Get your system up to date I had such a hard time getting thus vehicle. Ugh
Christie W.Only thing I think they could do is to Stagger their lunch so people could do business during their own lunch. They both go to lunch at the same time and lock the doors for an hour.
RON H.Jennifer has taken very good care of us for the last 5 years.
CANDI B. | Expérience généraleThe truck was dirty, dirty enough that handling the steering wheel then handling my face left black on my face. The cup holders were full of oily dirt. The truck smelled bad. The truck is very outdated, radio is horrible, hand crank windows no cruise control on a long haul truck is crazy and the gas mileage 8 mpg empty and 6 mpg loaded is totally unacceptable. I have rented several U-hauls before, never had it this bad before. Will never use it again.
SHARLA S.Tires were pretty bad .
TOMMY S.This storage facility is awesome and very helpful! This husband and wife team are very friendly and made things very easy for us!! We will use them again if we ever need to and highly recommend this place!!!
Melinda H. | Expérience généraleThe gate hours posted were 6 am to 10 pm and while this was mostly adequate it could be extended.
John H. | Expérience généraleThank you greatly for your storage.we are totally satisfied and will be back when needed
rhonda r. | Expérience généraleI rented for a year and moved out recently and I never had any problems
Michael M. | Expérience généraleLocation was very friendly and easy to work with no hassle at all I was a bit concerned about the tires on the trailer but it was fine
Matthew W.I had my storage unit for a year and always were pleased with the condition of my unit and the customer service.
LANE F. | Expérience généraleI had a small unit here for a few years, and never had an issue. The staff was friendly and helpful, both move in and move out was easy an hassle free.
MANDI H. | Expérience généraleAwesome team!
SHARON M.A little hard to see, but a part of that is the construction in the area.
VICKI H.This facility has always been very kind and helpful both renting vehicles and when using storage there.
WILLIAM S.The link to report the pick up expired before I got a chance to finish uploading pictures of a dirty trailer. Make it to NOT expire.
TINA C.The employees were wonderful, helped when need. There was an incident where someone broke into multiple storage units but they made it a point to call that same morning they found out and helped me to make sure all of my belongings were there.
Victoria D. | Expérience généraleBy far one of the best facilities Ive been to.
Harold R.61 pictures of the U-Haul I rented and the driver side mirror was broken I tried to do a walk around with the U-Haul representative and the guy said no you do that yourself
MATTHEW V.I told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyone
Kristen P. | Expérience généraleVery nice staff. Very helpful.
Edward P. | RéservationExcellent location, clean facility, super-friendly, knowledgeable staff, no-hassle rental, definitely recommend
leisa e. | RéservationIt was great the people was great too
walter l. | Expérience généraleRe asked if the door be check Out there is a giant hole in the road going to R storage unit that has never been fixed
JOHN E. | Expérience généraleWell managed
KENNY B. | Expérience généraleProrating need to be an option. Like from the 1st to the 15th cost half of a month rental. From the 16th to the end of the month cost would also cost a half of a month rental. Thank you for helping us
TERRY V. | Expérience généraleGreat storage facility it was clean and well maintained. Friendly staff. I would use them again.
Jennifer S. | Expérience générale👍🏽
JUSTYSS E. | Expérience généraleGreat staff!! They were very helpful and willing to work with you if any issue came up. Definitely would come back when needed.
AUCENSIO M. | Expérience généraleGreat location and friendly/helpful staff
Jeffrey B. | RéservationVery nice office staff. Storage unit was clean and easy to get in and out of.
Privacy R. | Premières impressionsThe staff here is great! They worked to make sure that I got the storage I needed and helped me save money. I recommend AAA Hometown Storage in Azle!
Privacy R. | Premières impressionsStaff was extremely friendly knowledgeable! Unit was clean and convenient. Merci!
SHERI L. | Premières impressionsOk
Privacy R. | Premières impressionsThey were very friendly!!!
Privacy R. | Premières impressionsPeople were very nice. Place was clean. Easy to find.
Privacy R. | Premières impressions