Évaluations des clients Hometown Storage

By far one of the best facilities Ive been to.

61 pictures of the U-Haul I rented and the driver side mirror was broken I tried to do a walk around with the U-Haul representative and the guy said no you do that yourself

Have trucks available.

I told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyone

Awesome experience

Was very easy to access.

Nothing. Very courteous and helpful.

I got charged an extra 45 dollars when I reserved it online. I would like my money back. I was told I had to dispute it with my card company. Would like to know why they can't refund my money if it shows it was charged

The folks here were exceedingly helpful and friendly. Can't think of any recommendations to improve the great service they provided.

Better verbal training how to put trailor on very rusty hatches

Nothing. Everything was great. Very nice people. Explained everything that they were doing.

Burned out brake light

Jennifer & Dennis were very professional & extremely helpful in finding the size truck that fit my need. Thank You both for making my experience so easy & stress free!

Not a thing, all is perfect!

Everyone was so helpful

The staff was excellent and extremely helpful. The truck parking area (especially at night) and check in were unacceptable.

Everything was great!

Hope they find the key and lighter that was left in the truck and maybe find the owner.

Can't think of a thing!! Great customer service.

Remove Hometown from your listing

N/A---No improvement needed ?? % satisfaction all the time......

We had to drop it off on a Sunday and left the key and the contract in the orange box as they asked. No issues.

Great people to deal with and very clean product to use. Good deal.

Staff were efficient and courteous. Equipment was in good shape and worked well.

Very nice staff. Very helpful.

Very nice and very helpful

Excellent location, clean facility, super-friendly, knowledgeable staff, no-hassle rental, definitely recommend

The woman who helped me was very nice and respectful. When she found out that I was a veteran she thanked me for my service, which is very humbling. She was a very good representative of your company.

It was great the people was great too

Very disappointed I rented well in advance . The appliance dolly rented was not in my truck. I had to drive 1 hour out of way to buy one at Lowes for 119.00 . I have asked over and over for someone to contact me, and I have heard nothing from anyone

In the email confirming my reservation 24 hours before my pick up time it stated my reservation was garunteed. Within 7 hours of my pick up time my “garunteed” reservation was changed to a lovation 10-15 miles from my original pick up location. I was not provided with the 26' truck I reserved, instead i recoeved a 20' truck. I will not be recommending uhaul to anyone and will not use this company again.

Re asked if the door be check Out there is a giant hole in the road going to R storage unit that has never been fixed

Well managed

Prorating need to be an option. Like from the 1st to the 15th cost half of a month rental. From the 16th to the end of the month cost would also cost a half of a month rental. Thank you for helping us

Great storage facility it was clean and well maintained. Friendly staff. I would use them again.

👍🏽

Dropping off the trailer was a breeze. In and out in no time. Thanks U-Haul

Great staff!! They were very helpful and willing to work with you if any issue came up. Definitely would come back when needed.

Great location and friendly/helpful staff

I would of rated it higher but the gentleman we rented from was chewing tobacco and spitting in plastic bottle on his desk. It was nearly full and was absolutely gross. I have nothing against a person's right to treat a nicotine addiction, but for goodness sake when you're dealing with the public try and be a little more discreet.

The Azle person was very nice.

There was damage to trailer fender that was not documented on my condition report. Reese was very friendly and helpful.

junk still in the trailer when we picked it up

Pretty good I thought once we figured out how to rent the truck online. Maybe we made it difficult, not sure.

Nine. I did a self check in.

Jennifer made sure that we had a great, clean truck. It was ready to go when we got to the rental place. Truck operated well and gasoline usage was best ever. Highly recommend this location.

This location was great; however, making/reviewing my reservation was horrendous. I called to make a reservation with the 1-800 uhaul number. The person who answered was rude, short, and dismissive. She quickly rushed me off the phone. When I went to review the reservation, no locations were listed, so I had to put them in online. What was the point of talking to her when she literally didn't do anything? What would've happened if I hadn't checked? Fast forward to a week before my reservation, I double check to make sure everything is in order, and I find out my pick-up location was moved to over 30 miles away. No one contacted me, no email was sent to me. I call to see what's going on and I'm told that the person who rented the truck I was supposed to have before me still hasn't returned it, so they moved my location to ensure I had a truck. Ok, I respect that, but if I hadn't double checked, would anyone have contacted me? Or would I just have shown up to the wrong location? Based off the lack of communication throughout this process, I would guess the latter. The woman I talked to was very helpful and gave us extra miles to make up the difference, but I don't understand why I'm having to check, double check, and triple check with literally no communication with uhaul other than what I initiated. Completely unprofessional. Once we actually got the truck, everything was fine. The point is, I had enough to worry about with moving and uhaul simply added to that stress. I'll be using a different company for my next move. If you decide to use Uhaul, my advice is to triple check your reservation instead of assuming uhaul will take care of you.

Truck was old, was hard to close the back door on truck (took two of us to close it successfully). Also indicators didnt automatically turn off. And finally ramp on truck was far too short, causing incline to be exceptionally steep, making loading truck much more difficult. Was not at impressed with this particular vehicle. I rent trucks frequently, and this one was by far the worst we've ever rented.

The trailer was dirty when I picked it up, however she did sweep it out prior to my leaving.

This was my second time renting from this location and both times were really great. Thank you very much.

Customer Service was great. Equipment was beautiful. Perfect.

Staff was extremely friendly knowledgeable! Unit was clean and convenient. Thanks!

Thank you for the great service