We had this storage unit for some time. We never had any issues of any kind. When vacating the unit they were great about it taking a few days extra into the next month partially due to bad weather & partially due to my situation.JOSEPH A. | Expérience générale
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Azle, TX 76020
Services dans cet établissement :
8h30 am à 1h pm / 2h pm à 6h pm
- SamediDe 8 h 30 am à 2 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very pleased with this location's customer serviceCamillo G.
Le client n'a pas laissé de commentaire.Kaylee M.
Le client n'a pas laissé de commentaire.Juan M. F.
Le client n'a pas laissé de commentaire.Jon S.
I really have no recommendations to give. The service met all of our needs and was great. The staff when picking it up was very helpful and responsive.Tommy T.
Le client n'a pas laissé de commentaire.JOE D.
Fast and efficient. Staff was helpful and courteous.John J.
Le client n'a pas laissé de commentaire.Katherine H.
Le client n'a pas laissé de commentaire.ROCKY L.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Lisa D. | Expérience générale
Awesome customer service. Always helpful.Sharon M.
Le client n'a pas laissé de commentaire.Gary H.
Let people know you must be close to the truck to sign in. We ended up waiting until y'all opened to get help after spending 30 minutes trying to figure it out. MerciKimla J.
Jennifer was awesome! She was very friendly and helpful. Got us quickly on our way.Rita T.
Le client n'a pas laissé de commentaire.ROBERT R.
Staff here is amazing. Great job every time and they really care.Jason G.
Le client n'a pas laissé de commentaire.Sarah W.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Wendy J. | Expérience générale
Customer service at this location was the best I have ever experienced at Uhaul. This person went above and beyond to help me find the right equipment and was the nicest person!Jason G.
Stop allowing self storage facilities rent your products. The truck was blowing engine oil everywhere, smelled like cigarettes and was filthyTracy B.
Very good peoplearthur B.
Le client n'a pas laissé de commentaire.Brett L.
Le client n'a pas laissé de commentaire.Edward F.
Can't think of anything.John D.
Le client n'a pas laissé de commentaire.Ryan R.
Friendly. Answers phone. Awesome./Gary H.
We received EXCELLENT SERVICE! Jennifer and Joe were both very friendly, very helpful and very accommodating. We couldn't have asked for better service.Guadalupe G.
Le client n'a pas laissé de commentaire.Bryon N.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Bennett H.
Le client n'a pas laissé de commentaire.debra S.
Le client n'a pas laissé de commentaire.Brett L.
MORE TRAINING TO NEW EMPLOYEES HOW TO ATTACH TRAILERS--MY TRAILER CAME OFF ON THE ROAD AND HIT THE BACK OF MY TRUCK.RICARDO H.
Le client n'a pas laissé de commentaire.Wes J.
The truck was aged, but did the job for our short move. Excellent customer service- was warmly greeted upon arrival and well taken care of regarding the paper work process.John M.
Agent courteous and informative. Office clean. Truck clean and well maintained.Lydia M.
Le client n'a pas laissé de commentaire.vaughn P.
Excellent service à la clientèleSteven B.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.ray C.
Le client n'a pas laissé de commentaire.Sandy C.
Actually got a storage unit here as well. Employees are great! Return of the trailer was very easy.Lisa G.
I am angry because I was cheated for excess fuel charges of $30 at $6 a gallon. (local charges $4,69). I left the lot with a 1/4 tank of gas and returned with 1/4 tank of Gas..I drove 25 miles and put in 3,5 gallons which would be less than 8 MPG. Joe charged 5 more gal. I have used U-Haul for years but not anymore if this is your new policy to overcharge. I guess Penske.Dwight C.
Passed 3 different uhaul places to drop off trailer.Sheree S.
Uhaul changed my pick up location at the last minute, causing an additional 45 minute trip time tacked on to an already long day. This location was not the most convenient, but all went well when we got there.Tina H.
Nothing .service was excellent, very hospitable, friendly, made me feel welcomed and glad i choose that location.i will do my u-haul business there from now on.Marcelo D.
Le client n'a pas laissé de commentaire.Michael T.
Everything was great so just complaints. We loved Jennifer that runs the one in Azle Tx.Cassandra Z.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.Kyle B.
Le client n'a pas laissé de commentaire.Kevin V.
Nothing to improve. This U-Haul location was great!Samantha D.
Le client n'a pas laissé de commentaire.LISA C.
Le client n'a pas laissé de commentaire.Alice G.
Le client n'a pas laissé de commentaire.Stanley L.
Nothing. Everything was exceptional.Vincent S.
Great staff!chris M.
Le client n'a pas laissé de commentaire.donna B.
I was in and out of there in 15 minutes. They were fast and friendly. 10/10JOHN L.
My experience with Hometown storage was great. The staff was nice and the service was excellent and I will be back when I need this service again.RANDALL P.
Nothing that i can see. The process was easy and quick to pick up and return the item rented. Staff was amazingly nice and professional!!ROBERT W.
Le client n'a pas laissé de commentaire.Cheryl E.
Le client n'a pas laissé de commentaire.Jospeh C.
Great professional customer service but the truck has issues with the transmission.JACQUELINE ANN B.
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
The trucks oil light came on when ouckung it up. We has to stay stationary for 2 1/2 hours for a serviceman. The truck was a raggedy piece of crap. We literally didn't know if this truck would make it to our location and/or back. It shakes violently, it bogs down, it doesn't want to change gears. We thought the mirrors on the side doors were going to shake off. It was a rough terrible ride and experience. The console is also broke. Awful Uhaul experience!!Deborah D.
Le client n'a pas laissé de commentaire.ROBERT F. | Expérience générale
Loved that this was a 24/7 location. Might add some lights though as it was a pretty dark area.CANDACE K.
Le client n'a pas laissé de commentaire.SANDRA W.
Le client n'a pas laissé de commentaire.EARNIE W.
Truck assigned to me was blocked in and we had to call uhaul to get another truck. Spent at least an hour on the phone with them to get a different truck. Had movers waiting on me to load truck so that cost me extra money since couldn't get truck to themDenise K.
Staff is friendly and helpful and we had a great experience. We also used their move out recommendation and was very satisfied.Vikki W. | Expérience générale
Le client n'a pas laissé de commentaire.MARK T.
Le client n'a pas laissé de commentaire.Cindy F.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.Labrisha B.
We needed last minute storage and Hometown Storage was great to help us find the right storage unit we needed.krista d. | Expérience générale
Le client n'a pas laissé de commentaire.Robert D.
My original reservaation had been cancelled by UHaul at teh Ft Worth Hwy location that location callled this location to find me a trailer and they made the rental right other than having to go 15 miles out of my wa to pick up and 15 miles back to drop offEDWARD A.
Got switched around twice to get the uhaul and then never got a appliance dolly like I needed.also had issues with the phone drop off and pick up with it not accepting pictures. It got old and frustrating sitting there for more then 30 minutes each timeJennifer C.
Le client n'a pas laissé de commentaire.Cheyna K.
Le client n'a pas laissé de commentaire.Belinda S.
Le client n'a pas laissé de commentaire.WILLIAM P. | Expérience générale
Le client n'a pas laissé de commentaire.Charles F.
Get your system up to date I had such a hard time getting thus vehicle. UghChristie W.
Only thing I think they could do is to Stagger their lunch so people could do business during their own lunch. They both go to lunch at the same time and lock the doors for an hour.RON H.
Le client n'a pas laissé de commentaire.Larry H.
Jennifer has taken very good care of us for the last 5 years.CANDI B. | Expérience générale
The truck was dirty, dirty enough that handling the steering wheel then handling my face left black on my face. The cup holders were full of oily dirt. The truck smelled bad. The truck is very outdated, radio is horrible, hand crank windows no cruise control on a long haul truck is crazy and the gas mileage 8 mpg empty and 6 mpg loaded is totally unacceptable. I have rented several U-hauls before, never had it this bad before. Will never use it again.SHARLA S.
Tires were pretty bad .TOMMY S.
This storage facility is awesome and very helpful! This husband and wife team are very friendly and made things very easy for us!! We will use them again if we ever need to and highly recommend this place!!!Melinda H. | Expérience générale
Le client n'a pas laissé de commentaire.ZABRINA S.
The gate hours posted were 6 am to 10 pm and while this was mostly adequate it could be extended.John H. | Expérience générale
Le client n'a pas laissé de commentaire.Erin H.
Thank you greatly for your storage.we are totally satisfied and will be back when neededrhonda r. | Expérience générale
I rented for a year and moved out recently and I never had any problemsMichael M. | Expérience générale
Location was very friendly and easy to work with no hassle at all I was a bit concerned about the tires on the trailer but it was fineMatthew W.
Le client n'a pas laissé de commentaire.ARTHUR F.
Le client n'a pas laissé de commentaire.Jennifer S. | Expérience générale
Le client n'a pas laissé de commentaire.Jessie S.
I had my storage unit for a year and always were pleased with the condition of my unit and the customer service.LANE F. | Expérience générale
I had a small unit here for a few years, and never had an issue. The staff was friendly and helpful, both move in and move out was easy an hassle free.MANDI H. | Expérience générale
Le client n'a pas laissé de commentaire.BECKY M. | Expérience générale
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.WILLIAM F.
Awesome team!SHARON M.
Le client n'a pas laissé de commentaire.GREGORY ALLEN S.
A little hard to see, but a part of that is the construction in the area.VICKI H.
This facility has always been very kind and helpful both renting vehicles and when using storage there.WILLIAM S.
The link to report the pick up expired before I got a chance to finish uploading pictures of a dirty trailer. Make it to NOT expire.TINA C.
The employees were wonderful, helped when need. There was an incident where someone broke into multiple storage units but they made it a point to call that same morning they found out and helped me to make sure all of my belongings were there.Victoria D. | Expérience générale
By far one of the best facilities Ive been to.Harold R.
61 pictures of the U-Haul I rented and the driver side mirror was broken I tried to do a walk around with the U-Haul representative and the guy said no you do that yourselfMATTHEW V.
I told them on 12/4/2020 that I was moving out of the storage unit. They employees continued to harass me everyday about my unit. I will not ever recommend your storage units to anyoneKristen P. | Expérience générale
Very nice staff. Very helpful.Edward P. | Réservation
Excellent location, clean facility, super-friendly, knowledgeable staff, no-hassle rental, definitely recommendleisa e. | Réservation
It was great the people was great toowalter l. | Expérience générale
Re asked if the door be check Out there is a giant hole in the road going to R storage unit that has never been fixedJOHN E. | Expérience générale
Well managedKENNY B. | Expérience générale
Prorating need to be an option. Like from the 1st to the 15th cost half of a month rental. From the 16th to the end of the month cost would also cost a half of a month rental. Thank you for helping usTERRY V. | Expérience générale
Great storage facility it was clean and well maintained. Friendly staff. I would use them again.Jennifer S. | Expérience générale
👍🏽JUSTYSS E. | Expérience générale
Great staff!! They were very helpful and willing to work with you if any issue came up. Definitely would come back when needed.AUCENSIO M. | Expérience générale
Great location and friendly/helpful staffJeffrey B. | Réservation
Very nice office staff. Storage unit was clean and easy to get in and out of.Privacy R. | Premières impressions
The staff here is great! They worked to make sure that I got the storage I needed and helped me save money. I recommend AAA Hometown Storage in Azle!Privacy R. | Premières impressions
Staff was extremely friendly knowledgeable! Unit was clean and convenient. Merci!SHERI L. | Premières impressions
OkPrivacy R. | Premières impressions
They were very friendly!!!Privacy R. | Premières impressions
People were very nice. Place was clean. Easy to find.Privacy R. | Premières impressions