Le client n'a pas laissé de commentaire.
Keith B.
Customer Reviews for Horizon Automotive Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Barry Bruce made this rental experience great by providing Excellent Customer Service. He went out of his to way to return my calls and made sure that I had a rental for my day and time. In addition I witnessed Mr. Bruce accommodate each customer with the same experience. I would highly recommend this location because of Mr. Bruce.
Angela B.I have called this location this location to understand why I was charged extra for wrong location if there isn't a drop off location on my receipt.
SIMON O.Above and Beyond in customer service and professionalism.
pearla P.Better parking
Bertha J.Everything was on point, even the agent.
Daniel N.Always very helpful And respectful always my go to when I need a uhaul
India F.This location is on the edge of a busy highway. It can dangerous picking up and dropping off equipment. The representative was very professional.
Charlie F.I was a great experience
Michael D.I did not like going back and forward with U-Haul on the phone and for so long trying to get my reservation straight. I wish U-Haul system was set up better.
Linda D.Same as before, everything was great.
Alvin H.Exceptional customer service! Highly recommend!
jamika A.The customer service was excellent at this location. Would definitely recommend.
Adelia J.It's on a busy highway with not much room to maneuver the truck, but the worker was super helpful.
Gregory O.Thanks
Cander C.Such a professional and friendly environment!
Darren L.great experience
Pamela L.Great location! Great Service!
Barry B.Great customer service!!!
TAMARA S.Mr. Barry was very hospitable and professional from beginning to the end of getting me ready to rent a Van, which I needed to move a sectional from my house to my daughter's apartment. Everything went well with the move. I over estimated my mileage. It was just like Mr. Barry said. I was not charged for the overage of the miles. I was charged for the exact miles that I drove. I would definitely use this location again.
Mariylnn T.The mileage on the truck did not match the mileage on the website so I had to call customer service. They charged me for 51 miles when I only traveled 19 miles. That's an extra 32 miles that I didn't do. It's Sunday so I have to wait until tomorrow to fight my charges. Other than that the truck was very clean and the location was perfect for me. I just do not know if this location tries to charge people for additional miles on the sly.
David H.Location facilitator made transaction easy
alexus R.Have sine locations stay open a little later. Orher than than keep doing what you are doingz
Christina S.Better parking/ But the service is on point thanks
Angela C.They had great service and was very helpful.
Brandon S.Customer service there was 100 percent
TORIA A.Nothing everything was perfect , great customer service and very friendly
CHENTELE B.There's no parking to leave you personal vehicle. The truck I picked up was parked on the side of the road on a busy highway. It was extremely difficult to park to get to the rental vehicle. The office was dirty and disorganize and the male wasn't wearing a mask.
THERESA B.Nothing it was a great experience.
KADIJA B.Everything was amazing. Roger was amazing from the beginning to the end.
ARNITA D.Great customer service !!
ROBERT K.Barry was quick to get our reservation set up and got us on our way to move our stuff. Friendly, respectful and quick service! Definitely recommend this location, it's small and doesn't look like a whole lot but the service is great! Easy check out under 8 mins and easy return with no issues. Good communication from their end. Five star service!
LUIS T.I wish the process for dropping off a vehicle after hours would have been explained to me better. I locked the vehicle and turned the key into the lock box before I realized I needed a picture of the dash.
JUSTIN JOSEPH B.Customer service was good but did not have a ramp to use on uhaul truck which made it hard to put things on and take off.
BOBBY M.Location had no where to park, was having issue with lock box and nobody was onsite. Also please, check the brakes car need a lot of maintenance. Merci!
Berkens D.Have every location be as honest and straightforward as the Roosevelt Hwy location.
JOHNNY H.There was not an appliance dolly! But I was still charged for it. Also did not request furniture dolly but was charged for it!
Michael W.I was charged for miles I did not use. On 11/21/21 I received the Uhaul truck on empty, I put a little less than a quarter of a tank of gas in and returned the truck with gas in it. I drove the truck approximately 20mls. total
MELANIE T.I would recommend this location only based on the convenience of the location and that's it. The truck need maintenance, there was no antifreeze in the truck when we picked it up and there was no gas in the truck either so once we picked the truck up we had to do both, but the location did reimburse us for the gas and the antifreeze but I would have preferred if those things where already in place
LATEESHA C.The location is on a busy highway with nowhere to pull off. Not safe.
Shawn M.The customer parking should be identified. I parked in front and off the main highway but I wasn't sure of the safety of my vehicle.
KENNEDY M.There was nowhere to park a 26ft truck!
Raymond M.The truck was infested with ants. I was getting bit while driving. The delivery guys at Macy's grabbed the black strap and ants covered his hands. My BRAND NEW LEATHER FURNITURE HAS ANTS ALL OVER IT. I CAN'T SPRAY IT WITH RAID. When I made my reservation it said GUARANTEED or I would get paid $50. The uhaul I reserved from was nice but didn't have a truck. They sent me to a location that added 28 miles to my trip. The first uhaul said the second could adjust the mileage. The second said he didn't know how. Also, because of the location of the second trip it added an hour to my trip. I reserved for 1:00 to make a 2:30 pickup reservation. I arrived on time to my uhaul. I didn't make it to my appointment until 3:30. This was a reschedule because the week before I missed my appointment because the uhaul systems were completely down and I had to wait over an hour for my RESERVED rental. I called customer service about both issues. The rep talked to me for awhile, said she was getting a manager to help. She was extremely nice and understanding. Somehow my call was picked up to start over with the rudest person ever. I don't typically need to use this type of service, but I just needed a QUICK furniture pickup. At this point I am totally disgusted with uhaul. I will not use it as an option in the future.
SABRENA P.The customer service was everything. He was very nice, super fast and got me in there and out to go take care of what I.needed to. He explained the drop off procedure and went out to the box to show me where to put the keys when dropping it off, how to park it and where. Thansk I appreciate you- I don't remember his name.
BONITA R.Mobile experience could be improved. I still had to go in the store to pay so it delayed pickup.
DELONTAE A.Not where I signed up for pick-up. Inconvenient for me. Automated location. Forced to download app. Balogna.
Jonathan M.NO COMMENTS. SERVICE WAS EXCELLENT.
JENNIFER H.Roger and Barry were very helpful and even hooked up and unhooked trailer when I got back. Rate was reasonable, no problems at all. Will use again next time I need a trailer or truck.
WILLIAM C.We did self-drop off due to our hectic move in situation. I could not get through to this office to verify any details after calling multiple times. I then spoke to a wonderful, kind agent after waiting for at least 20 annoying minutes. She gave me details for checking in. My husband and I watched the self drop off video several times. However when it came to the actual online process we could not get past the location services step for love or money!!!. As a last resort had to download Chrome and finally were able to complete the steps. This was after almost 2 hours sitting on the roadside at night missing dinner in the truck trying every trick in the book. This step is not clear, your system is not set up for those who do not have this on their phones. My husband is tech-savvy and we still struggled for a drop off that supposedly was to only take 15 minutes. After driving cross country, the stress of moving with an unfamiliar 26 foot truck plus an auto tow, being on the road without much sleep for 3 days, hassling with where to park at each hotel and then not being able to drop off without again struggling for 2 more hours was a night mare. I would never recommend your service to a soul. It was horrible! Some compensation is due to us to be clear. Isaiah Toran / Judi Argue 647-888-0473
Isaiah T.I was told that the gas tank was on half of tank!! That was a lie and I didn't ride it none because I have covid!! But being charged $240 that not right.Its not even 20 miles used by me at all.
MONICA R.It's convenient but the was barely any space to park the vehicle
Chinedu O.The ONLINE rental and check in process OMG toooooooo much. It literally took me almost 45min to get through the completing same forms twice and the additional contact process, WOW. Glad my contacts were able to answer and respond to verify who I was. Guessing if they weren't available, I would have been without. In other words, and a small request, simplify the online pricess, Thanks
Rohn M.Even though the clerk assisted us when he finally showed up, please have correct vehicle in location and be ready for use. Scheduled time was 10:00 AM, because everything was incorrect, vehicle was checked out until 10:53 AM. Also please place no smoking signs in vehicles. I was engulfed in cigarette smell the entire time of the rental.
Deidre P.They came through I started out somewhere else and found out when I got there the gate was closed and I could not get the truck and online it said the business opened at 8:00 I called uhaul and a wonderful young lady gave me this location and I will use them as often as possible because they were on point when I needed them. I met my deadline of my mission. Thanks Uhaul at the Horizon Automotive Group location in College Park, Georgia
Lisa W.They cheated me out of money. The truck was raggedy, it smelled like smoke, and it was bootleg.
TARA M.