Le client n'a pas laissé de commentaire.
Jim B
Customer Reviews for House of Bargains Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had originally rented my truck from Columbia, Missouri. The day before, Brooke called to let me know that no trucks were available in Columbia and that I could either take a 26-foot truck from Columbia or I would have to go to Jefferson City, Missouri to get the 15-foot truck I wanted. I told Brooke I wouldn't mind if U-Haul would pick up my uber expense, she said, "No," we will not do that and just repeated my options. She obviously could not have cared that this was a huge inconvenience to me and offered nothing but the larger truck (I was not excited about driving a 15-foot truck and no way confident or felt safe driving a 26-foot truck). Then she read the disclosure that they would call us the day before which she was doing. Really horrible customer service. So since at this late junction, I didn't have a choice, I paid the $68 to uber to Jefferson City. I had requested a dolly so it would be easier to unload. Imagine my surprise when I was told, sorry we are out of dollies. If I wanted a dolly, I could stop by the Columbia store and pick up one. Seriously, you think they could be a little more prepared when you request the truck 3 weeks in advance. The least U-Haul could do is refund my uber fee.
Cheryl HI was told to drop off at 5 o’clock I dropped it off, was not given proper instructions on returning the property and was overcharged
Derrick lSome of us have disabilities. Unable to stand for long periods of time. Would be better to have seating available while doing paperwork.
Amanda HAllow enough mileage for the trip!!
Jana WVery friendly and helpful looking forward to doing business with the company again.
Jennifer GParked truck in the lot and used the app to return the truck. Dropped keys in a dropbox. Had no problems with returning on the app. Pictures uploaded quickly, and app worked smoothly.
John TWent to the site and the door locked and the whole store was closed had to knock on the door and wait for the person to come to the door.
Todd MCheck the equipment for proper tire pressure and make sure the equipment is where you say it is
matthew fShowed up for my guaranteed pickup (according to uhaul website), had to return an hour later due to system being down. With no compensation. Paid full rate, even though the website states a $50 payment should be paid to me due to unavailability of the unit that I had reserved.
Casey SIn and out. Quick and easy.
CHRISTOPHER BImprove the after hours return. It was terrible and I had to fight to not get double charged.
Shane DMaybe extended hours at this location. Everything from reserving to drop off went very well.
Matthew LTo not be so rushed.
Nacy BNothing. Everything went good from reservation to the drop off. Agents were friendly and helpful.
Matthew LMan running the place was rude and I was not given the size truck I had reserved.
shanon hUnsure why I was charged for extra mileage when I was under 156 miles. Would love feedback from Uhaul regarding this and a refund for the extra mileage that was charged.
Bryan HHonestly if I could suggest anything it would be to relocate the U-Haul rental area to the door closest to where trucks and trailers are parked.
William Ihard to find a representative to help. truck already had dolly loose. not clean.
Gabriella CDid not have proper order. Seemed put out even try to fix it.
Rick RThe dispatcher was most excellent, knowledgeable and expedient.
Kenneth DI didn't catch the name of the gentleman who processed the original local rental agreement but he was very thorough and helpful I especially appreciate Chris who was able to change it over to a one-way for me, saving me a lot of time!
Faye DUpon arriving to the store the U-Haul area was closed off… I had to speak with one of the regular store representatives who had to find the person to look at my truck. After seeing me the representative asked me for my keys and then did not do a walk-through with me or give me any type of paperwork letting me know that I was cleared… Once leaving I checked my bank account and noticed that there was $63 missing from my account. The representative told me to leave and that he would be emailing me. It was not communicated to me that my truck needed a cleaning fee especially since I clean the truck previous also I had the gas gauge right in the same Area that it was in when I picked up my truck originally from the U-Haul store in Kentucky and was charged $40 for gas. This was my worst experience ever with a rental truck especially since I was not informed of things ahead of time and this caused my rental to be more expensive than it needed to be. Also I feel that I was not communicated to you nor did I sign any contracts with the store that I drop my truck off at
Cristina TAlexa was great!
James GOur reservation was changed to this location at the last minute and we had to make a 1,5 hour round trip just to pick up the truck. That was very aggravating.
Joe BI got a call at 8:30 that my location has been changed to a location to 40 miles from the original pick up location, which I was set to pick up at 9 and my movers were set to arrive at 10. So I got my 10-month-old ready to tote him along, as we had no one able to watch him. We arrived at the location our GPS took us too, but come to find out there were 3 locations in the city. We finally located it and the staff was nice and informative. However, by the time we got back with the truck to let our movers in, they had been on the clock for 1,5 hours.
Ivory BA truck for long haul should have cruise control! Also the truck was so noisy that trying to use the radio was a waste of time. Other than that, I am satisfied.
ERNEST EI was charged for cleaning truck when I cleaned truck
Latrice LThanks for your help. Very helpful and made our move easy!
Kevin RNothing!
OGNJEN GFaster Service
CALVIN CNext time if you're going to change the pickup location you should probably notify the customer so I'm not going on a wild goose chase across town trying to find the correct location. All of the correspondence I had received from U-Haul indicated that my pickup location was on Ellis Street across town.
TIMOTHY CGreat people and fast and easy service!
matthew sIt was great to do business with the business owner and I will be back.
CHARLES DWe have rented U-hauls for about 3 years now, often for our business haul. This location has now charged us twice for after hour service on return of U-haul enclosed trailer when they are not open on Sunday to return. We have never received these charges/fees from any other places we have rented. Very disappointed in this location, and will not recommend this place to anyone.
JOHN SKeep good employees who care about the customer. Keep prices low.
WALTER GThe point of contact (Alan) knew his business. He went and retrieved the 5x8 trailer, hook it up and performed safety check. I did request the reservation be changed from 4 day to 7 day, but was told,"It would be alright. They are more concerned about destination and if it exceeds the usual 7 day rental on one ways." Overall, a very good experience and would rent again from him.
Richard HThere was a small amount of trash in the trailer and it smelled a little but other than that it was as expected. Staff was friendly and informative. He even attached the trailer to my vehicle for me.
Jonathan MStaff was helpful assisting with loading our car onto the auto trailer. They did not have the dolly we had on our order and the truck had not been cleaned. It was dirty in the cab and loading area. But it got the job done.
RUNE MThis is an excellent agent and at a great location.
Milton BThere is only one person there and we had to wait on him because he was loading a truck and couldn't here the page.
Michelle HI was not there to drop truck off so i cant comment on this location.
robert bNothing.
Ryan HThe customer service representative was absolutely fantastic! I could not have asked for better help, assistance and kindness, which was really needed this particular day. He is invaluable!
Diane FAllen was a top notch customer service agent. He made sure that I had everything that I needed and offered tips on how to make the move run more smoothly. Would HIGHLY recommend!
Bill WNothing it was perfect from start to finish thank you all
James W