Évaluations des clients House of Smoke

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de House of Smoke

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Bill G. le

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I rent trucks at this location about 10-14 times year. The entire staff at this location does a great job. I tell all my friends to use this location.

Ignacio R. le

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Le client n'a pas laissé de commentaire.

Tamara T. le

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Everything went well. Only thing I was unsatisfied about is making a online reservation at the location by my house & had insurance & the equipment dolly in the orginal order. But since that location didn't have that size truck. I was given another location that was far from my home & no dolly or insurance was added. I think someone could have called to let me know the change. Plus I really needed that dolly

Sefi B. le

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The place is a smoke house and they not focused on U-Hall, 3 minutes from them the real thing with much better service. I booked a dally /trolley and paid in advanced, When I arrive they said they just gave the last one, they didn’t care and didn’t offer to call and solve the issue, I drove myself and wasted half an hour to rent it from your location., The number on the car keys didn’t match the license plate and it was snowing,they didn’t offer to help , maybe to bring the car to the front.

Van F. le

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Your online reservation program is FLAWED. Even though I opted out of the insurance and extra equipment, it automatically added them in. I will not be using this system again!,

Susan M. le

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Le client n'a pas laissé de commentaire.

phil C. le

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Le client n'a pas laissé de commentaire.

jeff W. le

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Have product at the location were you say it’s is and not at another place

REBECCA G. le

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Le client n'a pas laissé de commentaire.

Vanessa D. le

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I was on the runaround from beginning to end and got overcharged and misinformed several times

John S. le

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nice guys

Faraz A. le

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Location is fraud. Claimed I didn’t put in fuel when I have a receipt to prove it. Also, charged me 30 bucks for cleaning fee without any reason. Will be calling corporate to discuss.

Heidi O. le

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House of Smoke saved this rental for me. Uhaul changed my location and pick up time after previously confirming my rental. I spoke to Raquel in "customer service" who was rude, disrespectful and wouldn't provide any help, so I got mad. She just kept saying there was nothing she could do, nothing is confirmed, every rental was subject to change even AFTER confirmation. She was the rudest most unhelpful representative I have ever delt with. House of Smoke suggested I call again, and Uhaul corporate could not problem solve their way out of a paper bag. No I couldn't pick it up early with the 24 hour check in/out and had me call the "local scheduling office"... Nope, back to House of Smoke who absolutely handled the situation with a simple resolution. I WASTED hours of my short visit "home" dealing with the corporate "customer service" on hold and with someone who was either obnoxious or couldnt figure anything out. I will NEVER use uhaul again. This is just one situation of several over the past few months.

Daniel H. le

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The worst experience ever. I will never ever use uhaul for anything. You changed my rental location to a location out of the way from our move. And when we got there our order was cancelled. Don’t know why the hell you guys would cancel after confirm with us 24 hrs prior. And then our order wasn’t all there. I had to go to another location to pick up items that I purchased. Because they didn’t have it. This is the worst moving experience ever. And I will never recommend uhaul to anyone.

Steven S. le

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the guy made my daughter and i move the trailer by hand, or he'd charge us.

Anna I. le

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Location was unusual, but service and cleanliness and hours wee fantastic, so no complaints!

MARIESTINA M. le

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Le client n'a pas laissé de commentaire.

zachary R. le

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Very nice people. Can’t think of a way to do a better job.

KEVIN F C. le

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Gud uhul locashun. Buddie

Bill G. le

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The staff is always friendly and they provide excellent service. I rent trucks at this location 6 or 7 times a year.

JOHN B. le

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Le client n'a pas laissé de commentaire.

Dirce M. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Educate your staff

Jessica K. le

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Le client n'a pas laissé de commentaire.

Bill E. le

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As usual friendly and courteous

Sudarshan P. le

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Le client n'a pas laissé de commentaire.

Bill E. le

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Very friendly and courteous.

Zana V. le

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Not much was told to drop the trailer in the back and they would email me my bill.

Bill G. le

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This is my favorite truck rental location. I rent trucks for my business about 8 times a year. The only place I go now is this location. The staff is always friendly and the service is great!

James M. le

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Don't use u- haul! Worse experience I ever had.

Johan F. le

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Le client n'a pas laissé de commentaire.

joy P. le

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Very helpful will definitely do the again

Gail K. le

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Quick check out no problems and no issues just the way I like it’