Customer Reviews for Houskas Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

456 évaluations

1520 Jeffco Blvd   Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

(636) 333-1136

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 12/24/2021 - 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(636) 333-1136

1520 Jeffco Blvd
Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 12/24/2021 - 12/25/2021: Fermé
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
3

The drop off location was a small Ace Hardware store with no place to park a 26 ft truck in the front and no signs to show where to park. The store was busy and we felt we were an inconvenience for the workers there.

PATRICK D. 
Évaluation :
5

This location was great. My original location truck was out of service which I wasn't aware of when I made the reserved the truck.

sherman C. 
Évaluation :
4

Explain why you submit a second charge on customer account after initial payment was completed at time of drop off

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacquelyn B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
5

Don't know how u can improve. Our experience was great and we will pass it along to anyone looking to get help with a move. Thank u all very much.

VIRGINA K. 
Évaluation :
4

I think the 15 foot trucks are probably a little to old to be on the road. This is the second time this summer I've rented one this size and both times the stearing mechanism feels very "loose". I would definitely not drive these trucks on the highway. By the way, I am female and don't feel comfortable driving a truck bigger than this size but if Uhaul can't or won't be buying new trucks of this size and I happen to need one in the future, then I might as well just hire a moving company to do the whole move for me. Merci.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GALE M. 
Évaluation :
5

The inside of the truck was dirty. We had to wash it before loading our belongs inside. Smelled funny too.

Kerri W. 
Évaluation :
4

I explained the issue with the wrong truck listed on the contract and they said they would handle it. However, after I already explained to them what happened they still called me the next day and wondered why I had not turned the truck in that was listed incorrectly on the contract. Communication was poor on their part.

Marvin W. 
Évaluation :
5

Easy reservation online, employees at Houskas Ace Hardware were pleasant and answered any additional questions. Smooth process all around

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

15'-truck was great one-day move as was Houskas. I had two issues not Houskas related: 1) radio speakers did not work. Not a huge deal but certainly, but not insignificant for five hours in one vehicle 2) wording on contract and at store key drop-off was insufficient to understand the necessary steps for self-return. There should have been all-cap notices that tell customer:. DO NOT LEAVE LOT OR DEPOSIT RETURN KEYS UNTIL ALL STEPS ARE MADE ONLINE INCLUDING REQURIED PFOTOS OF MILEAGE ON DASH, CAB AND TRUCK INTERIOR, AND SMART PHONE VALIDATION OF LOCATION. I had to return to the location to complete these steps. Return check in would have been impossible had I not photographed dash on my own prior to returning keys on initial visit. ,(If you do not complete mobile self check in yoy will be charged 20 $next day to do so with a rep)

Todd V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Houska's Ace was awesome! People were knowledgeable & friendly. Love this place.

KAREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Have a U-Haul available when you have rented it out for a certain time and don't change it from a 24/7 pick up to a hand transaction the morning of rental. Call them and give new customer heads up that U-Haul won't be there in the morning like expected

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Although I didn't expect a moving van to be super clean, there was dog hair all over the passenger seat. Should have been vacuumed before renting again.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

3rd time using a uhaul from Houskas Ace Hardware. Would highly recommend.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

The online checkin/return process through the mobile app was amazing! Was super easy to use and worked like a charm! Well done!

Jeff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
3

The van smelled like cigarette smoke it was so bad that I had to run it with the windows down. When I arrived the van wasn't ready for me according to the instructions and I had to run around looking for it. It was just a hassle that I didn't need. I have had much better experiences and much worse with other dealers.

TRAVIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY I. 
Évaluation :
5

Great truck, Great people awesome experience

HARVEY H. 
Évaluation :
5

U- Haul should explain to the customer why their original pickup location was changed and make sure the phone number of the new pick-up location is correct.

Elisha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Thank you for helping me chose the right size truck for my needs.

laura T. 
Évaluation :
5

Thanks for the outstanding service and equipment!

GERALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett W. 
Évaluation :
4

Location is easy to find and staff are very friendly

Geoffrey N. 
Évaluation :
4

Truck broke down two times Very dirty 1/4 tank it gas. Blankets we're out Two wheeler was out Made me 6 hrs late Worst rental ever I'm very mad I'm 62 never complain about anything I'm my life

George K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

I was originally supposed to pick up at air hydraulic on baumgartner industrial ,a after hours operation Your check in procedure was very flawed GPS would not allow me to check in The bar code scan would not recognize the scan The whole procedure was a disaster I will never do that again !!!!

John W. 
Évaluation :
5

Rien

Jayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clinton C. 
Évaluation :
5

Maybe you can supply straps for the truck.

DEBRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia T. 
Évaluation :
5

Fantastic customer service!!

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

It's the best

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE J. 
Évaluation :
4

The truck was clean but the smell of smoke in the cab and cargo was really bad. I had to spend time and money way to clean it so our furniture and I weren't permeated on the 980 mile trip. Clean otherwise.

Ty V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
3

Although the equipment was clean, there was a folder in the truck (I assume from the previous renter) that contained all of their rental information, including a copy of their drivers license and SS card. This seemed very unprofessional and raised concern about the security of renters information.

Andrew R. 
Évaluation :
5

To keep up the good service

Mike P. 
Évaluation :
5

Excellent service à la clientèle. Had exactly what I needed and it was easy to get. Love local stores

William B. 
Évaluation :
4

It's hard to see

Evis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

Truck leaked water in the cargo area and Uhaul could care less.

Shawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

The ladies at the counter on both pick up and drop off were very nice and friendly and helped us promptly

Mark S. 
Évaluation :
5

Great customer service too! No improvements necessary.

Robert C. 
Évaluation :
5

I got the job done but the truck I was in was not safe at all. It was all over the road and felt like the front end was going to fall apart. Not a pleasant move.

Kenneth S. 
Évaluation :
5

The online return option was surprisingly difficult. It required photo uploads. Because it was pouring down rain I didn't want to stand outside the vehicle and take pictures of the passenger and cargo compartments to prove it did not require cleaning before the next person could use it. As a result, I was charged a cleaning fee for a service that was likely not even completed.

Robin M. 
Évaluation :
4

Cargo van was in excellent condition. Service was quick....loved the apps that allow pre checkin

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM R. 
Évaluation :
5

using again this sunday

keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alisa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary C. 
Évaluation :
5

They were very helpful after I was unable to get a truck at another location earlier that day.

CHRIS C. 
Évaluation :
5

The U-Haul website is useless! It could not find my location so I was unable to pick up my vehicle. The "scan bar code" didn't work either. I was on hold for more than half an hour without an answer. I had to wait for the store to open, making me late for my rental. I will not be using U-Haul again because I cannot pick up during non-business hours. The location is amazing. U-Haul has lost my business.

Thad J. 
Évaluation :
3

We had reserved a 19,99 truck in person. When we arrived they did not have one. They only had a 29,99 truck which we had to take as 3 families were involved in this move, timewise. That was frustrating, especially in these times where money is important. Personnel were kind and truck was in great shape.

THOMAS H. 
Évaluation :
1

I did not receive the vehicle I rented. Therefore I was given a box truck, which was bigger Than I needed. This vehicle cost more in fuel and sat up higher which was harder for me to get in and out of. I have medical issues so that's why I rented a smaller vehicle lower to the ground.

erikah M. 
Évaluation :
3

Important equipment reserved, a 2-wheel dolly and 4-wheel furniture mover, was not available at my scheduled pickup day/time, which complicated and Made my move much more difficult. At return, I wasn't fully refunded for both pieces of equipment. After a lengthy and frustrating process, I was told I'd have to make it right through UHaul. 7,00 $ is due at the very least. I hope yo get a refund so that I don't have to dispute the charge with my credit card company.

NANCY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon E. 
Évaluation :
5

Mackenzie was excellent

Scott A. 
Évaluation :
1

None of the employees had on masks. Every retailer out there is requiring them but not ACE. They seem to not care about the health of their customers but not only that they sent me to 3 different areas where I stood in line each time to be told to go somewhere else.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
5

The staff was very helpful. It only took about 10 minutes to be checked out and on the road.

JOHN S. 
Évaluation :
5

The U-Haul website only works sporadically and phone support is very poor (hold times of 20-30 minutes). "Chat" support is delayed and not helpful. I was given two Support phone numbers that were not being answered. Houska's ACE Hardware staff is friendly and helpful!

Thad J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Non les évaluations ont été soumises pour cet établissement.

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