Évaluations des clients Houston Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Houston Storage

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tamara T. le

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Le client n'a pas laissé de commentaire.

Martin H. le

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Le client n'a pas laissé de commentaire.

Ted P. le

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I was not aware that the Icefields Hwy (Hwy 93) in Alberta is permanently closed to larger non-pleasure vehicles and had to add a 800 km, 2 day detour [with 20ft U-Haul moving van +trailer] to an already difficult 1000 km move from Smithers BC to Golden BC. Had I known at the outset, I could have taken a much easier route and saved a lot of time and money (and stress).

Francis V. le

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U-Haul, no complain with the company but the place where I picked up the truck Houston B.C.! Yes, I feel very cheated. I was told the tank was full, trusted it went on my way. Arriving in Smithers B.C. some 65km further I noticed that the tank was 1/2 full, I called him asking if it was normal, he was wishy washy on his answer about how much the truck consumed. I gas up the next morning and put 70+ liters! horrified as I had 350km to do, over a 100Cad$. But at Kitwanga over 100km away I only put some 20liters, then Terrace around 15 and finally filled it up in Prince Rupert about only 45Cad$ For looking at the cost elsewhere to do the short trip from Houston perhaps 17$ would have done not 100Cad$ plus. How to improve service!!!! Close that location

Marcus V. le

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Le client n'a pas laissé de commentaire.

Rory H. le

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Le client n'a pas laissé de commentaire.

DAN F. le

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Le client n'a pas laissé de commentaire.

johnstone M. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Fella was very helpful great job

caitlin G. le

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I know uhaul is based out of the U.S. but it should list what is actually available at the Canadian locations, as I booked a trailer that was listed as available online and (thankfully I called the location ahead of time) found out was neither available nor was I confirmed at the location I booked. Then after picking up the trailer at a different location, my reservation was listed for 2 days when it was supposed to be for 4 days.

SUSAN L. le

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Le client n'a pas laissé de commentaire.

Susan L. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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Le client n'a pas laissé de commentaire.

Cam M. le

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All was great

james S. le

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Le client n'a pas laissé de commentaire.

Kirk U. le

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The UHaul was booked for Terrace 2 weeks in advance yet we had to make arrangements at great expense to drive 3 hours to Houston to pick it up - totally unacceptable!!

Tara H. le

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I reserved a trailer a month in advance. I phoned the uhaul when I drove by two days before the my moving date and my trailer was not in the lot. The representative had no knowledge of my reservation and I called the 1800 number. That is when I was told that my trailer would not be at the agreed location.... I did not receive notification.... I had to initiate the communication. In the end, I had to drive an extra 250 km to pick up a trailer elsewhere. It caused me to miss an extra day of work, cost me money for a babysitter and wasted almost $100 in gas. Then the trailer leaked and my furniture and personal items were waterlogged and ruined. I was treated like my frustrations were unimportant and the staff literally told me I was in the wrong in both situations. I have used uhaul in the past and been happy but after this experience, I will never use it again and I will tell others about my experience so they do not have the same misfortune. If uhaul had shown concern for my losses and made reasonable attempts to make amends things may have been different but I do not appreciate being treated with such blatant disrespect.

Fiona Y. le

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The entire experience with uhaul was horrible. It took several hours to book the uhaul, as I as booking it for work they gave me a very hard time when I asked if they could provide me with an estimate. Then when I arrived to pick up the van there was technical difficulties. Finally I go the van. Then when I went to return it they sent me confirmation that the cost was $0.00 so I called to see what was happening. The put me on hold for half an hour and I am still waiting on hold...... aweful experience!!

Joe D. le

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Le client n'a pas laissé de commentaire.

Erik J. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

JOSEPH T. le

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Great customer care.

Mariana C. le

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How about comparible pricing? It cost me $230 to get from Nelson to Houston, and over $1000 ti get from Houston to Fernie. I will never give U-Haul any of my money again, and don't buy the bullshit supply and demand argument for that amount of increase. The only thing that will stip me from loudly shit talking u-haul to anyone considering it is getting a large chunk of my money back.

Ken R. le

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Le client n'a pas laissé de commentaire.

Serge P. le

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Houston storage and uphaul rental b.c. Canada do need a better and faster computer and internet. thank you

paul G. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

Lucelia G. le

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spare tires are needed on location as a courtesy part of the rental package

Eric T. le

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Excellent service! Kind and understanding management. I would change nothing.

Sherry M. le

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Le client n'a pas laissé de commentaire.