Le client n'a pas laissé de commentaire.
Alden O
Customer Reviews for Howards Hardware Hank
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was sent to this location instead of the Winona location we had set up. It was much farther and no concessions were made financially. I actually got charged about $40 more than the $190-195 original quote. Location did well. U-Haul services did poorly.
Nathan BExcellent service!
GILBERTO HKnow how to charge your customer and not over charge for the insurance. I place the 8 dollar coverage and try to force us to pay 35 or have no coverage and never wanted safe trip they put that on there. Store charged us for 2 days and we had to call to fix that so store absolutely need to be trained better, never going back to that location and making no one who knows us doesn't make same mistake
Shannon LWe were very upset with uhaul because we were supposed to be picking up the trailer in La Crosse, WI and receive a call that it had to be changed to Arcadia, WI. I was told it was only 30 minutes away and it was actually an hour away.
Brandi WMuy buen servicio
Balerian MDon't play arcade games with them.
Kari AOne thing I would like to see is a free dolly in the cost of the U haul if needed. Also a lighter one like the strong aluminum ones..otherwise we were very satisfied.
Beverly Lpick up time was 8am. Place was closed until 10am. Why tell someone 8am if you don't open till 10? Key was not in lock box either. Truck box was not swept out. Screws all over the floor. Good way to blow a tire. Also, never was emailed a final receipt.
Servais PMy wife thinks maybe vacuum out the cab area. Can't think of anything else.
Chris CEverything went great
david mHad 8:00 appt had to wait for my trailer to be returned at 9:30 am
Jeff PThey were very friendly and helpful thanks very much
ricardo gi was charged an additional day of rental as i was 1 hour past 24 hour check in. i picked the tuck up on 5/28 at 8:15 a.m., receipt stated i had to drop if off by 7: a.m. on 5/29 the drop off location was not even open until 10 a.m. was still charged additional $60.60, i rent from your business a lot, never had an issue like like, horrible business model RIP OFF!!!
Gerald TI didn't know about keeping the "blankets" clean and I had to pay for them. That is the only thing. I did not ask for them. But I had to buy them,
MICHAEL KThe drop box fir key return was hard to find . Also it was laying on the ground upside down and I has to pick it up to put key in it .
Mark WDrop off process was smooth and easy as we were in and out in no time, plus the staff was very friendly!
Julie BThe 650 ford uhaul truck needs a front end alignment. Pulled hard to the right really bad.
David GAll good
Servais PThe app did not find my order, so i could not check in the Vehicle.
Daniel MNothing. Won’t use Uhaul again.
STEVEN HWe had to drive to Arcadia Wisconsin from South Minneapolis 140 miles one way to pick up our 20 foot truck. Two lane highway most of the way, it took us over five hours round trip. No 20 foot, 26 foot or 15 foot truck anywhere under 100 miles away... We missed the movers we had scheduled for the day, fortunately we were able to reschedule for the next day. Uhaul gave us nothing for the cost of driving our vehicle 280 miles no credit for the cost of gas driving the truck 140 to our location. They didn't charge us for the extra miles... they said they would give us a free day use of the truck.. Not a good experience.
jay wI didn't get any furniture pads that were part of my order. I am trying to pursue a refund or credit for those.
Anthony LVery friendly and accommodating staff.
Colm FExcellent customer service and instructions
Brian BI was given excellent emergeny service by this location after an employee did not SHOW UP to service customers at the "Shop-Ko" location in Winona, MN. At least 6 parties were waiting at 9:00 am Saturday, June 26, for trucks or trailers. THIS IS INEXCUSIBLE!! i REQUEST SOME COMPENSATION FOR MY TIME AND MILEAGE.
Cheryl MIt was suppose to be mobile and I had to go inside and get someone to get the keys.
Joe GTo be fair the gal that helped me didn’t have a lot of experience with over with U-Haul but she was very patient and put a lot of effort in so I definitely would recommend her it just seem like information wasn’t that great.
allen fNo improvements needed. We were in a bind and needed the vehicle quickly. By the time I got to the store it was pulled around in front, full of fuel and all I needed to do was the paperwork, which he took care of quickly. I am very appreciative of the great service!
Bonnie JVery helpful
Seth HNa
Robert OPeople were very friendly. Everything was fine!
Debra PIt would be helpful to make sure someone dropping off after-hours can easily park their equipment. We dropped a trailer off after-hours. The only clear parking location for the trailer required us to maneuver into a narrow area and then manually push the trailer into the spot to avoid blocking the driveway.
Scott WThe employee even stayed late for me so I could return the unit that day. Such a nice/friendly crew!
law sNothing. Courtney was great to work with!!
Janet YEverything was very easy
CINDY BThe woman who waited on me did not ask if I wanted the 15 insurance. After I paid for it and looked at the paper I had seen this I was not very happy to say the least.
Mark WPut a jack on the tongue of the trailer.
Duane MEl servicio fue bueno pero en el co trato decía que era un dólar por milla pero me cobraron $55 dólares de más cuando se dio $100 cuando la unidad decía $19,99 por el alquiler me sentí un poco raro pero en lo demás no me quejó
Aissar Pthis location was great and helpful with all my concerns.
Brandon SHave trucks ready when they are supposed to be ready to go. Have correct billing, I was charged for equipment I didn't even use. In addition I didn't receive the $50 credit I was told I would for having to wait over 2 hours longer for my truck.
sheba WCreating an account online was difficult and not an easy customer friendly site. Would rather just do it in person.
GREGORY NTruck had very poor wheel alignment, which made it difficult to drive.
Andrew KAll was good good customer service.
Garry FYour online reservation system is junk, too many times my reservation was was somehow moved to a location that would've caused me to drive further for drop off. I had to upgrade from 15' to 20' and leave in the middle of my shift to ensure I had a truck to move with. I am extremely disappointed with this situation. The location (Arcadia, WI) agent was courteous, and they were awesome. The only problem was the online reservation system. Fix it. The point of reservations is making sure the customer has what they are reserving for the equipment, date and time requested. Not allowing the customer to believe their set to go, and find that they are without all that.
Robert MRamp was really bad horrible just to short we almost enedup at the hospital really close other than that is exelent thanks
Juan VEverything went great. Very small and minor detail. I did all the pre registration and online check in, it wasn't as quick as I had thought it would be. I was asked a few questions that were already answered on my check in, so what's the point of checking in? Everything else was great. The drop off was perfect.
Justin ADrove in and they looked at the truck and I was out in 10 minutes. Well prepared, gave receipt and said thanks for using U Haul. The location in Arcadia, WI was excellent, it was exactly where I needed it to be. The place could not have done a better job. I will come and use them again.
Thomas SVery helpful Thank You!
James BThe team at the Arcadia location was awesome. Steff was terrific with a very positive attitude.
NANCY UThey did not have a dolly or blankets available. Truck had only 3/8 tank which resulted in us having to stop for gas 3 times, once when we picked it up, twice during the move.
Dan FI had to return the rental back to the same location and the whole point of renting a uhaul truck is that you can drop it at the destination . That's a deal breaker for me for any future business with uhaul .
Ed O