Évaluations des clients HTF Auction Services

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de HTF Auction Services

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Thomas G.
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Le client n'a pas laissé de commentaire.

Rodney H.
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Le client n'a pas laissé de commentaire.

Theresa M.
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Or pick up was the morning after a big game. The gentleman he was supposed to open the gate was a little bit late. We were anxious to hit the road but he was quick and helpful.

Martin B.
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Very easy and simple. I called and left the trailer outside at the gate.

rebecca B.
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Le client n'a pas laissé de commentaire.

Ken O.
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Le client n'a pas laissé de commentaire.

Louann J.
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I've rented from this location many times and the staff is very accommodating. This particular time the truck I rented had a dead battery. But thankfully there was staff around to jump the battery. Also, pulling the key out of ignition was almost impossible and very frustrating.

Krishna G.
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Good

John S.
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Le client n'a pas laissé de commentaire.

Tyler B.
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There is a few leaks in the roof on the back of the truck and a few of my things got wet

PETER K.
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Well thanks for the heads up of the location changing on the same day !!!! when I was contacted by the moved too location ... which was a longer distance away .. I was only given 30 mins to come get the truck cause the location closed at noon.. so driving to a different location messed everything up with the distance of travel which is more money . Not really fair . So I guess enjoy the extra 20 bucks . I think twice before renting a uhaul again

Donna B.
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Le client n'a pas laissé de commentaire.

Taylor P.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Vilayphet R.
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Le client n'a pas laissé de commentaire.

William Z.
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I dropped the uhaul off at around 15:00 in the afternoon on 11/10/2020 and no one was available to take drop the uhaul off to

David S.
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They really did not seem to care... at all. They gave me a truck that just came back in and made no effort to look it over.

MICHAEL M.
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Nothing at all, excellent service!

Chris H.
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Find a way for customers to park without double movement. I will definitely use this location again.

Vincent S.
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Le client n'a pas laissé de commentaire.

gilbert S.
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Le client n'a pas laissé de commentaire.

Thomas N.
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Le client n'a pas laissé de commentaire.

Leonard H.
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Le client n'a pas laissé de commentaire.

Joann S.
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Thank you for the great service that we've had both times that we've utilized your U-Haul services.

Peter P.
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Le client n'a pas laissé de commentaire.

Bradley C.
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Le client n'a pas laissé de commentaire.

Eric H.
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WARNING!! U-Haul will charge an "afterhours service" fine of $20 if you don't "check in the equipment on your mobile device" when return equipment to a facility that's closed. This fine will be assessed even if you buy the equipment insurance. 20 bucks isn't much but it's darn irritating to find out the next day. Especially when the pickup Rep doesn't notify nor does the U-Haul text notifications.

Andrew L.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Tracey V.
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Just a quick over view demonstration of how the ramp, door lock, and tow button work! We figured everything out, but it took a second or two

Joshua B.
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Le client n'a pas laissé de commentaire.

david G.
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I think should have explained review of equipment on pickup little more. Missed chance to say right front turn signal bulb was out and not sure if have to say there were scratches in the graphics both sides of the box. Otherwise nice truck and easy to drive. Very friendly location and easy pickup and drop off

RUSSELL D.
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The app did not work very well. Since my husband and I were both on the contract, it wanted another contact to verify, "whatever". It wouldn't accept any of our other contacts. We ended up having to go in the office and do things the old fashioned way with the manager, but that was done with me. I prefer it that way.

JOHN A.
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Everything was done very well. Would highly recommend.

Jonpaul Z.
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Upon arrival at the drop-off location the instructions had me call a number (there was no office or building to enter to talk to anyone). The individual I spoke with on the phone was short in response to my questions and unclear in explaining the check-in process.

Mark N.
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This location will now be my go-to location for ranting U-Haul equipment and vehicles. Kind, helpful, and a perfect location. Ten thousand thanks for the help. I'll be reaching out again.

Mark H.
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I payed and ordered for moving furtinature blankets and pads and was charged for them and despite me calling and asking for them to take it off my bill, I was still charged for them and they were not left in the car or truck bed for use.

RAYNETTA S.
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They changed my mileage and fuel level to charge me more money. It was approximately 50.00 dollar difference. Thank God I took before and after pictures. But God omly knows how many people they have ripped off that didn't take pictures before and after.Reps at 800 Uhaul was not helpful. They just gave me the run around! Very Disappointed

Nicholas N.
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Le client n'a pas laissé de commentaire.

Greg H.
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Le client n'a pas laissé de commentaire.

Jim N.
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Le client n'a pas laissé de commentaire.

crystal L.
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Le client n'a pas laissé de commentaire.

Cheryl M.
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Everything was A okay! The gentleman was very nice!

Matthew C.
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Le client n'a pas laissé de commentaire.

cindy S.
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Overall good experience with both locations. Friendly staff!! Thank you!

Hunter S.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

Jim B.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Gary did a wonderful job, excellent customer service, the best I have ever had with uhaul, and I have rented trucks often. He made a stressful time less stressful and it was truly appreciated.

Paula M.
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The rental was 30 minutes late from previous rental.

CHRISTOPHER W.
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Main office difficult to locate and very far from trucks which made check out process take longer than necessary.

WALT S.
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Le client n'a pas laissé de commentaire.

John F.
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No improvements needed. Very good Friendly, Helpful people.

William R.
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Le client n'a pas laissé de commentaire.

William M.
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The trailer pickup went smooth. Gary was very courteous. He connected the trailer and made sure all the lights worked. I would recommend having any extra required hardware sent to the rental equipment leasing place. I had to drive to a different U-haul location to obtain the ball and hitch insert. I was expecting a call or email on the day before pickup confirming the equipment was available. This was indicated in an email from U-Haul. I ended up having to call the rental location.

THOMAS M.
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Pupil at front desk did not have on a mask. When asked to put one on I got a lecture about how mask do not help! He reluctantly put one on.

james D.
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Le client n'a pas laissé de commentaire.

Tim H.
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Easy

kevin M.
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Le client n'a pas laissé de commentaire.

Edward B.
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Le client n'a pas laissé de commentaire.

Rodney D.
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Le client n'a pas laissé de commentaire.

Latasha M.
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I felt like I was overcharged. If the advertisement says $19.95, we did I end up paying almost $100 for the whole day. I'm confused!

Paige B.
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Le client n'a pas laissé de commentaire.

Rich O.
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Le client n'a pas laissé de commentaire.

SHAWN P.
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Very nice and friendly owners. They will be my new Uhaul supplier.

SPENCER O.
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Le client n'a pas laissé de commentaire.

J.R. R.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Richard S.
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Limited hours (during pandemic) not reflected on website. Website said opens at 9:30am. Actually opened at 10:00am

greg S.
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Le client n'a pas laissé de commentaire.

Cindy G.
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Very nice, will use again if needed. A+

Ryan C.
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Le client n'a pas laissé de commentaire.

Charles P.
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Le client n'a pas laissé de commentaire.

Samuel H.
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Not a fan of the smartphone pick up. Quirky, hard to use. No one there to tell me where to park my vehicle. Truck worked fine. It smelled like cigarette smoke.

Jim J.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

NATASHA T.
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The man who helped me was incredibly kind and even left church to help me. I could t ask for a better experience all around!

WESLEY T.
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Le client n'a pas laissé de commentaire.

Kelvin W.
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Le client n'a pas laissé de commentaire.

Drew H.
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Nothing! Great customer service! Fast and friendly!

Debbie W.
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Le client n'a pas laissé de commentaire.

Vicki V.
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Gary is wonderful. Always prompt and courteous.

JOSEPH P.
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Le client n'a pas laissé de commentaire.

Ken F.
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Le client n'a pas laissé de commentaire.

LEITSA L.
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Great service, accomidated my needs well, friendly, when dropping trailer off, I was greeted (to my surprise )t by associate, which unhooked (which I may not have been able to do myself) I was on my way.Very nice service. THANK YOU!!

Vicki V.
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Le client n'a pas laissé de commentaire.

Jessica F.
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Nothing. Everything was great. Fast check in & drop off. Perfect customer service. Will use this location again when have to move the rest of the house in a few days.

Ben D.
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Get rid of the online check in and check out it is a joke it took an hour just to check in and the same to check out. It was horrible . The guy that owned the place finally came out and and checking me in. and finished the return

Evan J.
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Only comment was that the truck only had a quarter of tank of fuel in it when we picked it up.

Vicki V.
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Le client n'a pas laissé de commentaire.

Eric C.
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Le client n'a pas laissé de commentaire.

Papa T.
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Gas throttle response.

Michael L.
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Le client n'a pas laissé de commentaire.

Sharon F.
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Le client n'a pas laissé de commentaire.

JESSE L.
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Le client n'a pas laissé de commentaire.

Brandon P.
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I have two main issues with this rental experience. The first is the actual location/staff. The website showed Saturday hours and 24 hour dropoff for Sunday since they are closed. I set an appointment for Saturday and received a call early in the day from the owner that no one would be there, and would I like to do mobile pickup. I had no experience with it but agreed, but they didn't tell me that they sent the owner's stepdaughter to "sit at the desk" in case I had questions. Well it turned out that she removed the key from the lockbox so after I went through the whole mobile check-in process in my vehicle, I find out I could have walked up to the counter in the first place. Then there was the second issue, the mobile app. It is designed to be pretty user friendly, but the app kept crashing or not loading my photo uploads. I had full LTE cell service so there should have been no problem. There was also confusion as to whose DL I should be using. The account is in my name and I paid for the rental, but my husband was driving the truck. We were both there at pickup but the approval process took so long. I will say that having the chat available with the UHaul approval person was helpful. Drop off was a little easier, but we still had a lot of issue with the app crashing and not uploading the photos.

Jerald R.
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Le client n'a pas laissé de commentaire.

Julie E.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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