I was very frustrated with my experience. There was an issue and I would like a refund.Frannie N.
Customer Reviews for Huguenot Robious Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
North Chesterfield, VA 23235
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 9h am à 4h pm
- Dim : 12h pm à 5h pm
Heures d'ouverture spéciales
- 11/24/2022: Fermé
- 11/25/2022: 1h00 pm à 5h00 pm
- 12/24/2022: 9h00 am à 1h00 pm
- 12/25/2022 - 12/26/2022: Fermé
- 12/31/2022: 9h00 am à 1h00 pm
- 1/1/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hire more staff.Alfonso M.
Le client n'a pas laissé de commentaire.Gerald R.
Great Customer ServiceAdrian G.
Le client n'a pas laissé de commentaire.Catherine W.
Le client n'a pas laissé de commentaire.Stacy H.
Difficult to find Need more lights on location to findCatherine B.
Truck pick up and drop off was unclear. I wasn't told where I could park my personal vehicle so parked in a shopping center. The truck was about a mile from the entrance.Kristine V.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Ricardo G.
The young man that helped me with my truck rental was outstanding and his customer service skills were professional and he was very knowledgeable.Thank you so muchMarye V.
Clean windshield and mirrorsLarry B.
The experience could not have been smoother. Easy online registration process, close by location, same day availabilitiy, non-restrictive time window, clean vehicle, friendly and competent check out. Overall, it was an excellent experience.Jeffrey F.
Le client n'a pas laissé de commentaire.Samantha C.
There was some confusion about what time I had to return the truck. I didn't realize the facility closed at 4:00 and I returned it at 5:00. My mistake. But the owner/manager was very nice about it. I really appreciated his understanding and kindness.Janeen K.
Whoever waited on me was fantastic! You are lucky to have him!LEWIS DANIEL C.
Terrible manager.BENJAMIN P.
Manager was very friendly and helpful in getting me on my wayKenneth H.
Le client n'a pas laissé de commentaire.MONICA F.
Le client n'a pas laissé de commentaire.Eric D.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Wellington D.
Le client n'a pas laissé de commentaire.Joe T.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.GEORGE L.
I was over charged a â€œcleaning fee.â€ When I called to dispute the claim I was told it was â€œdue to not sweeping the back, and 2 missing furniture padsâ€Alexis W.
Le client n'a pas laissé de commentaire.J'VON S.
Le client n'a pas laissé de commentaire.Stephenie S.
Le client n'a pas laissé de commentaire.MELANIE C.
Le client n'a pas laissé de commentaire.John C.
The truck was in good working order and clean. However, you charged me for insurance without asking. I missed it when I picked the vehicle up. My personal insurance would have covered anything that occurred and I feel this was just another way to make more money. I am not pleased. I tried to contact UHaul and they never answered my email.Terri M.
Le client n'a pas laissé de commentaire.Matthew C.
Have the right size truck at my desired location. I didn't need the bigger truck.Michael V.
Fix the alignment on the truckJanet A.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.MICHEL S.
Le client n'a pas laissé de commentaire.George G.
Excellent service à la clientèleRobert C.
Very pleased. The staff could not have been nicer.Russell C.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.Elizabeth H.
Great all aroundDAVID H.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Lillian M.
Le client n'a pas laissé de commentaire.Paul S.
Excellent service!Robert K.
Everyone was very helpful and friendly!Russell C.
need larger designation signage to capture the eye of persons not familiar with the areaBert L.
Le client n'a pas laissé de commentaire.Veronica C.
Can someone contact me I have a questionDARRYL B.
Le client n'a pas laissé de commentaire.Martha C.
Honestly nothing, now a days there is usually something to complain about somewhere. This location was great, very helpful and knowledgeable.Drucilla R.
Customer service agent on site is fantastic- he was very personable, professional and courteous. He was by far the best agent I've ever encountered on site when renting a u-haulRONALD P.
Le client n'a pas laissé de commentaire.Briana H.
Well done.Scott G.
No one was there when we arrived even though called 1-800 number for the time they were open. We did not know where to take the truck and drove around the self-storage site. He was friendly and helpful when he opened back up as we were leaving.James G.
No recommendations. I will use this location again. Merci!Phyllis A.
Fabulous operation. Mike is very professional and i will continue to only rent from this location.Susan Y.
Le client n'a pas laissé de commentaire.Fred H.
Mike was excellent. The facility was clean and well organizedWilliam M.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.LYNN D.
Michael did great job very knowledgeable 😇🙏🙏🙏🙏🙏russell C.
Le client n'a pas laissé de commentaire.Andrew D.
Le client n'a pas laissé de commentaire.Stephen M.
Above and beyond. Many thanks to the helpful team.Benjamin F.
The guy running the front desk was very helpful and nice.SCOTTWILLIAM B.
Le client n'a pas laissé de commentaire.ROBERTEDWARD G.
Convenient, satisfactory equipment, great costumer service!LASZLO B.
Rick was cleaning snow off a truck when I arrived. I flagged him down and he said he would be with me when he finished cleaning off the truck. When I tried to go into the office to get out of the freezing weather, the door was locked. I waited for a couple of minutes, then I said to him I need to get going. He glared at me for a couple of seconds, then repeated that he would be with after he cleaned off the truck and that he had been here since early this morning... SO THAT'S WHY HE LEAVES ME TO FREEZE WAITING FOR HIM????ROGERSLOAN S.
When making an online reservation, I explicitly declined any insurance (Safe Move), which is $42. However, the sales agent added it to my bill without asking me if I wanted to add. Simply asked to sign papers. I've been robbed $42. Not the service I expected.AMEL C.
Le client n'a pas laissé de commentaire.BRYANALEXANDER M.
The associate was very kind and was easy to work with. If I ever need a uhaul again I will returnISABELITASUE W.
The original pickup location of my order was not this. No truck of my choice was there, but I was not notified in advance. I was redirected to this new pickup location with calling the customer service. Not a happy experience!Weisi Y.
As a person who owns two self storage locations who stopped representing U-Haul I can't say I'm surprised. The equipment was awful. Huge wind noise. Terrible steering, almost dangerous.I'm glad I only had to drive a few miles. Despite delivering the vehicle back with the exact amount of gas that I picked it up with I was charged for an eighth of a tank. I drove 70 highway miles and put 7 gallons in a tank. I have a receipt. Not too many trucks get less than 10 miles a gallon. The folks at the location were very nice. Can't blame them for what I already knew was it terrible company. You have to love how they send a survey about the location. The questions are about how do you feel about the location. would you recommend the location to a friend? Nothing about how s***** the equipment is. Or just so awful the whole system is. For the net 20 cents a month this facility makes on U-Haul they lose thousands of brain damage. So glad I kicked these guys to the curb.MARKSEAN W.
Send receipt in a timely fashionTHOMASMERTON V.
Replace cate the staff at this location. They would be a valuable asset on demonstrating true customer service.DOUGLASREID B.
Require the on-site U-haul representative to personally inspect the rental vehicle with the customer present both at the time of rental and at the time of rental return so that any issues can be timely resolved. The new "contactless" rental practices resulted in my being assessed a usurious fuel charge of 4 gallons despite that I only drove 10,7 miles, the fuel gauge showed slightly less than three-eighths of a tank of fuel when I took possession of the truck, and the photograph of the fuel gauge I took after returning the truck showed that the rental truck was returned with significantly more than the quarter tank recorded on the contract by the U-haul representative the next morning. The truck ran fine, and I put 1,56 gallons of fuel into the tank at the gas station across the street from the U-haul rental facility just before returning the truck, so the four-gallon fuel surcharge for a trip of under 11 miles clearly was not warranted. I will never rent from that U-haul facility again.THOMASRONALD M.
Great job by all. Thanks.JAMIELEE C.
Le client n'a pas laissé de commentaire.WILLIAMMELTON J.
Using your app, I was able to pick up the vehicle without issue. But returning, the app would not recognize location permissions. The local place was not in the office but no real issue since the key return box was available. Got a receipt in just a few minutes. Overall. this was a great experience. No contact due to the open hours. Just works. Easy peasy.James M.
This was a great experience. It was a self check-in, but I was a little confused as I never used it before and the office staff at this location was EXTREMELY HELPFUL and walked me through every step with a smile on their face.Cassandra L.
I didn't experience any issues with the Uhaul. Everything was accessible and I appreciated there was a drop-off box for the keys and other itemsJAYLENLORENZO S.
Le client n'a pas laissé de commentaire.CATHERINEDUFFEY M.
Customer service was excellent. Mike even had a smile on his face and in his voice while speaking to us. He is a bonus to any company that hires him. Something you don't see very often.Cindy S.
Le client n'a pas laissé de commentaire.Dusty C.
Everything went smoothly. I was very happy with the vehicle. Murray was friendly and efficient.tom H.
Manny and his staff were very friendly and helpful. It was a great rental experience. Merci.Kendall W.
It took over 30 minutes to get my vehicle. I was overcharged for gas as the tank was not full when I startedZachary S.
Great JobJANEC T.
Le client n'a pas laissé de commentaire.Wilma L.
The van was clean and the office attendant was very helpful and nice.KELSY J.
There wasn't much room for improvement on this experience. The check in process was smooth and quick, the person I worked with was very polite and helpful. Vehicle worked perfectly for my needs, and the return process was very simple. Very happy with the experience overall.Neil H.
The service rendered thru Huguenot-Robious Storage leasing out the U-Haul truck was a delightful experience. I would use them again!!JANICE LEWIS S.
Le client n'a pas laissé de commentaire.Luana H.
Customer service top notch!VICKIELYNN S.
Le client n'a pas laissé de commentaire.DONALDROBERT R.