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Hunter F
Customer Reviews for Huguenot Robious Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy to work with these folks. In and out quick and easy.
TIM EVery helpful staff! Easy check in and check out
Alex AVery nice staff. Truck was clean and in great condition. Thank y'all
CARL SI had to pick up the truck 40 min from my house after multiple reschedules and there was little to no communication from the company.
Hannah LAll good
david aUhaul themselves needs to do better wasted 15 minutes verifying me and then another 30 when key wouldn’t turn in ignition won’t be using uhaul again I deserve a refund to be honest
Mary TThe gentleman who helped me was very personable and made sure the process went well.
James NI don’t use them often but when I do it’s always a pleasure!
Tim JThe staff was very nice and super to work with. They made the experience very simple. I would definitely rent equipment from this location again!
Lara DSpeedy and courteous staff
Geraghty CNothing. I was extremely satisfied in all areas. Mike was very pleasant to talk with, and had everything in order from start to finish.
janet cVery friendly staff. Always a smooth transaction.
Robert KThe UHaul app totally failed this morning when I tried to pick up the rental. What's up with not being able to handle app traffic on a Saturday morning?!? After 20 minutes, the location office opened and the VERY helpful, knowledge and efficient person at the rental location helped save the day, literally. I will ALWAYS and ONLY now deal directly with local rental locations. Additionally, the 2 moving helpers I reserved for 9:00 this morning notified me at 10:30 that they could NOT do my load/unload unti 1:00 in afternoon. We ended up having to do it ourselves which was NOT what we needed as I TRIED to hire help. I will NEVER use the UHaul app again OR hire moving help. TOTALLY unreliable.
Amy BThe Young lady that I was speaking with was very nice personal and knowledge
Georgette CMike at the uhaul location was extremely helpful and courteous. I would def be going to him for future rentals. He took the time to help me rent the truck even when the website wasn't working and kept crashing. Other sites were not willing to take the time.
RABIA KSecond time renting at this location within 6 months. Like the first, from reservation , pickup and return had an excellent experience. Staff was very polite and professional. Great experience overall.
Winefry CAlways seamless and easy rental experience! Truck is clean with right equipment already inside when picking up.
Crystal sDrop off easy and plenty of space
Terence IGreat experience! They were very friendly and helpful and I would definitely use them again and recommend this location to a friend!
SANDY SQuick sign in and sign out process.
Jim QFor years, have rented U-Haul rental in various states and various location. The service provided my this location and the young lady who handled my reservation electronically and the day of pickup and return was very professional, friendly and very helpful. I was in and out with the rental in excellent time. Return and checkout was equally as smooth. Will definitely used this location for all future rentals.
Winefry CNo improvement necessary. The U-Haul associate took care of me as soon as I walked into the office and answered my questions. She was professional and courteous. The vehicle was exactly as I ordered. When I returned the vehicle, I was again assisted immediately and the process took only a few minutes. Excellent service!
Paul FService great!
alice cExcellent and reliable service at this location.
James FHuguenot Robious Mini Storage has been flawless, friendly, professional and easy to work with the 3 past times I've rented a truck or van from them. Access is always convenient and the rental location's inclusion within the storage location made moving my daughter into and out of her dorm room as smooth as moving can be. This is a very well-run operation.
Jeffrey FWas not told the furniture dolly wasn't in the truck. Checked myself and found it missing.
John RThe agent did a great job for us. A very stress-free expeerience.
Gregory GGreat customer service, clean facility, highly recommend.
Tom PEverything was great!!!!
joyce msales person was so rude! told me she was cranky due to UTI! Why in the world would an employee tell a customer they had a uninary tract infection! there were blankets and hand truck in cargo area taking up space when I did not order them !
Donna MWe love Huguenot storage and used it for both storage and U- haul and have never had a problem. My receipt doesn't have the young lady's name who waited on me this morning along with another moving customer. She had attitude from the beginning and was rude throughout. Both of us said to her why are you being so rude and her reply was "goodbye have a good day."I will avoid this location next time if I see her working . I told her if you don't Like your job, quit - but don't take it out on us
kELLY DAlways a good experience renting from you.
Jeanne MThe 24/7 option did not work as well as hoped. Very slow to get approval…didn't call the second person until I called the 800 number help. I had left the site by then to regroup as nothing was happening When I returned and started the process I was told the problem was my license photo did not show all four corners of my license but instead of asking for a new photo, I was just put I to a waiting for approval mode. The pickup took close to 40 minutes to complete because of this.
Mary MThe UHaul truck was perfect! The staff that rented the truck was wonderful. I wouldn't change a thing. I really appreciate your company offering a truck for rent that helps people move their belongings.
Cheri BCan't believe it but this too was a very nice facility.
DAVID LThank you! Very helpful.
Kathleen NMichael and the entire team here at Huguenot Robious Mini Storage made check in super fast, friendly and efficient. U-haul honestly is a great American company and this was yet again a consistently good experience. Well done yet again!
Jeffrey FEverything was done well!
Robert SThis location has always help a great help to me.
MARY EI showed up early and they gladly let me get the vehicle early. Friendly staff. Will definitely use again.
Robert KPrice is advertised as $19,95 for a day. We used a tru k for less than 2 hours to take items on a one trip to the dump and cost was $79.plus. This is false advertising and bait and switch,
KEN RCustomer service is hard to find anywhere, but H/R mini storage offers it completely. It was a pleasure contracting with them. Don't hesitate, because they will help with all of your Uhaul and storage needs.
thomas hA great experience! The guy at the desk was great!
Michael NRent here is quick and easy.
William WJohn was very helpful. It was a great experience during a very stressful move.
Marie HGreat customer service on site!
George FMike is personable and professional. The pickup truck we rented was a brand-new Silverado and served us well for our rather simple task. Merci.
steve mExcellent service à la clientèle. Friendly, helpful staff person.
Jim JSmooth process. No issues
Rakira GCustomer service was excellent! The whole process was easy and convenient. Thanks for having a pick up truck at this location! It's exactly what I needed.
TORI LMike was great and very helpful!
BETH PGood people at Huguenot Robious Mini Storage!
David DEveryone was very helpful with the whole process. It was a pleaser!
Tim JMy review is of the employee mostly
Bethany BGreat Service thank you
Steven hJohn was knowledgeable, efficient, and very personable. The whole truck rental process was a breeze.
Suzanne WThe guys were nice enough but the truck was not in the best shape. There was no pre-inspection and there were a few problems I found out about while driving. The lock on the passenger door was broken and someone taped the key thing to the door. The driver seat belt didn't retract properly so I was getting the seat belt back in place by hand. I can't imagine the guys at the store didn't know these things. And of course the truck had a faint odor of cigarette smoke. I drove for 7 hours so these were all nuisances that could have been resolved with a better truck. There were several in their lot when I picked my truck up first thing in the morning.
STEPHEN W