Customer Reviews for Hwy 190 Safe Stor
(U-Haul Neighborhood Dealer)

Évaluation :

3

Did not receive the blankets that we reserved. Key pickup box incorrectly described as being attached to a fence. Was actually attached to the building.

Évaluation :

5

Everything was quick and easy. The Uhaul staff member was courtesy, pleasant and efficient. I've rented from this location before and will continue to in the future.

Évaluation :

5

I didn’t have a dolly but was charged for it.

Évaluation :

5

I was very Satisfied with the service and equipment.

Évaluation :

5

No improvements needed. Service was great.

Évaluation :

5

Helpful, friendly and a pleasure to work with on our van rental. Merci.

Évaluation :

5

Both ladies that helped me were very friendly!

Évaluation :

2

If you rent a truck out for 8am don't tell the customer that it will be available. I rented the truck for 8am but the office didn't open until 9so I had to wait. Frustrating!!

Évaluation :

5

The facility was great. The uhaul.com was poor - it first directed me to another dealer (ABC storage) at a time when Safe Store was not open. I had to go home and come back later (annoying). THEN when I attempted to follow the online instructions to return the vehicle to Safe Store after regular hours, it was impossible. I left the vehicle and left a message for Charlotte (office manager). She called me as soon as she arrived the next morning to straighten things out. I would use Safe Store again only because of Charlotte.

Évaluation :

1

Have the material I need such as a dolly and blankets . Do not ask me to go them from another location.

Évaluation :

5

Great customer service, clean vehicle, no fuss... What more can you ask for!

Évaluation :

5

Customer service was EXCELLENT! It was an enjoyable, problem-free rental experience.

Évaluation :

5

Miss. Charlotte was very personable and helpful. She is a sweetheart. :) I'll be using this location again when needed!

Évaluation :

5

The lady that I dealt with was great. I will go here all the time.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

First, my reservation was switched to this location at the last minute (as I was driving to pick up the van). I then found out that I would have to return the van to the same location, even though that woul add another 20 miles that I would be charged for. During the inspection, I notified the staff that the van stank of cigarette smoke and that there were ashes in the van. I also pointed out a dent under the passenger-side mirror. After I returned the van, I was charged a $40 cleaning fee. I was told this was because of the smoking (from the previous user did) and that there was mud "all over" the back of the van. If there was any mud in the van, it was because I had it on my boots as I was sweeping out the van during a thunderstorm.

Évaluation :

5

Nice Employees

Évaluation :

1

415 dallors for less than 48 hours are you kidding me? I returned the van full of gas and clean I have to use uhauls frequently for work reasons and iv never paid more than 200 I will never use this uhaul location again. The van smelled like cigarette smoke and bad body odor

Évaluation :

5

Courteous and informative staff

Évaluation :

2

Price to rent a van is $19.95. The invoice on computer was 39.95. The receptionist stated the amount would change to 19,95 and I received a receipt for that amount. But $39,95 was still withdrawn from my bank acvount. Big inconvenience to have to call about this.

Évaluation :

1

I made my reservation online. The website totaled it to $40. My card was charged $125! There was no mention of mileage on their website whatsoever. The reservation manager " Tash" was not helpful and argued with me on the phone that mileage was on their website. I told her it was misrepresentation on the part of uhaul. I asked to speak with her manager. She said she was the manager. I will never deal with uhaul again. They tripled the original cost of this without my consent!

Évaluation :

5

Charlotte gave us excellent customer service!!

Évaluation :

5

everything was excellent

Évaluation :

5

Charlotte at Safe Stor was very helpful and accommodating.

Évaluation :

4

I was promised a one day rental rate by local person for Sunday use. I was charged for 2 days per U-Haul policy. Local rep did nothing to make this right despite their misrepresentation.