There should be a hand winch on the car trailer. Not every vehicle that needs to be trailered runs.
Justin B
Customer Reviews for Hwy 50 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Awesome place to rent equipment! I have never had a problem renting equipment from here. Very friendly people.
rick gHalf tank of gas when we picked up and I filled it when done. Never was able to show U-Haul that only half a tank when we picked up. Not happy about extra cost.
Susan SRien
Nancy FI never rented a U-Haul before. They made it super easy and friendly!!!!! I was very impressed w them.
Sandra LWhen pivking up the truck, the app could neither find my location (even after giving the app access to location services) nor scan the barcode on the key boxes (the app would not go to the camera mode, again, even after granting permission). When returning the vehicle, the wevsite would not process the information and photo that was entered. Thankfully, the attendant in the office was understanding and helpful. Automaton = 2/5. Customer service = 5/5.
David DGreat service!! Very helpful!
Tania INumber one
ADOLFO Bcheck in to return trailer was fast and simple, great people.
TOM Fvery helpful, friendly people.
TOM FGreat experience. Efficient, inexpensive, incredible!
Chris MThe only van available to meet my needs was dedicated. Forcing me to pay for 18 additional miles that I otherwise wouldn't have had to go. I feel like that's a crap ripoff for a disabled veteran on a fixed income. I will never recommend Highway 50 Storage to anyone.
James PThe gal was very professional and kind. Great customer service! Good customer service is rare, but she went above and beyond.
MARTIN FGreat service, thanks!
Jaime SRien
Al LLady who set me up with car hauler was very nice and knowledgeable. Facility was clean and professional. Trailer was older and had some repairs, but functioned correctly. The tire straps were a bit weathered but held up just fine. Four pin connector had wire strands exposed where wiring enters plug. This is a plug issue though not a facilities issue. Most modern vehicles have a spring loaded door for this connection and it puts side load on the wiring. There should be a reinforcement on the plug. All in all very happy with the employee that helped me and no issues whatsoever. Thank you to Hwy 50 Storage in Salem, WI.
brett lUhaul changed are pickup location ended up being 24miles more than we planned on. The whole experience of trying to get vehical was a disaster. It took over 1 hour to get vehical with help from your customer service rep on phone and 30 min to drop off . For the price we paid for service I would expect a employee to be present to help transaction.Dont plan on using your service again and will not recommend uhaul to anyone.
GERARD AVery short with answers. Unwilling to help. Seemed very stressed and overwhelmed.
APRIL WEverything went smoothly to rent a small trailer to move things into storage. Staff was very polite and helpful.
Dave KWas able to rent last minute and take care of what I needed. No issues.
Michael KAlways friendly and flexible!!!
Roxanne MThank you Jenn for all your extra efforts. I appreciate it and so does my family.
Valerie RGood servis ⭐️⭐️⭐️⭐️⭐️
ADOLFO BAlways a pleasant experience at this location, they set the standard of excellent customer service.
Christopher F👍👍👍👍👍
ADOLFO BEverything was supperThank You
PEGGY GYour safety chains need to be replaced with more modern chains that fit the tow vehicles of the 21st century. They were too small for my Ridgeline and they never fit my Honda Pilot either.
Donald KFriendly, helpful and respectful. Everything was as described and on time. Thanks!!
David NThe staff was friendly and helpful. Equipment was ready and in great condition. Je les recommande fortement.
Timothy WThe staff were professional and friendly. The process was easy and well explained. The location was easy to access and the prices were reasonable. Would definitely recommend.
Courtney KVery friendly and helpful people at this location and I will rent from them again.
James Eprofessional
Richard DVery helpful
Marc BStaff was very polite and helpful. I closed my unit due to moving out of state. They were able to park the Uhaul container outside of my unit which made packing up my unit so easy.
Debra S | Expérience généraleExcellent facility that met all my needs with very friendly and helpful staff.
Paul A | Expérience généraleEveryone was very polite and helpful. Paperwork was explained and went without any issues. The equipment was in road ready condition and hooked up easily.
Debra SDisappointed in my most recent experience. I was late bringing the auto transport back but it was on a Sunday when the facility was not open. When I spoke to the representative that morning about being late to return it, she stated they just wanted to know that it would be back that day. Said it wasn't rented to anyone else, they just wanted to know it would be back. I confirmed that it definitely would. I returned it at 1:45 pm on the same day. When I received my invoice on Monday they had charged me for another full day usage. Would've been nice to know that when I talked to the rep so I didn't have to rush back from my weekend away. Being that she told me it wasn't rented to anyone else that day (since they were closed) it feels like a money grab. Disappointing considering the numerous times I've rented from them over the last 5-6 years. All of my past experiences with this facility have been great, this one unfortunately was not so great.
Jeffrey MNot really sure. Service was very quick, courteous, helpful, and everyone was polite. Great job!
Paul KVery helpful and understand professional team that made my rental experience enjoyable. Merci.
Paul AThe truck ran great, but it was an extremely bumpy ride.
Heidi SNot much, the owners were very accommodating and everything is always been fine. I always tell everybody I know
Fred MFriendly efficient service
Martin MWe had a difficult time finding the scan code to make sure we were at the right location. However the location has great. Very large and user friendly for parking vehicle. Was easy to find key drop off box. Thank you for being there.
Steve SNothing your on top of your game!
Tom PThank you Jenn. I really do appreciate the extra effort from you.
Valerie RI've used this office before and will use it again. The office personnel are very friendly and amazing.
ROBERT Gnothing else
Glen AGreen experience with uhaul
Larry AThe folks at this location are great! My U-Haul app was not working the day we need the truck. We were taken care off by really nice people.
John LMichelle was so helpful and nice and bubbly so many things were going wrong with the move and the U-Haul truck she made the day a little better
Doug KEverything went well. Convenient on Highway yet private and secure. Able to rent dolly, and buy boxes/packing material on site.
Joyce S | Expérience généraleThe staff was extremely helpful and very nice. There are a lot of details with a cross country move and as a customer, you always worry that there might be hidden fees. They made everything super clear and easy and exceeded my expectations with how knowledgeable they were, even with a last minute pickup location change on their side and a drop off date change on our side. Everything was ready to go and they took great care of us.
Edward RI was able to drop off the trailer without issue in under 5 minutes so I don't think you could ask for better. The kind young lady behind the counter made sure everything went smooth. Merci.
Benjamin SSmooth and seamless transaction!
Perry HEverything was great. Excellent customer service.
Joe MPlease fix the air conditioning in the trucks
Cara SI reserved the trailer with a credit card but then had to produce another credit card at the time of pickup. Corporate should work with the local affiliates to eliminate this two-step process.
Steven FOn time pickup and no issues. Great service from Jen!
Steven HNada thing. Everything was great
Philip KVery helpful and exactly what we needed for our storage. Price was great too!
Alex H | Expérience généraleI enjoyed the facility I would do it again And the staff was very courteous
dan t | Expérience généraleEverybody I had contact with were always very helpful.
Kathy R | Expérience généraleVery helpful owners who will accommodate as much as possible. The store has everything you need for packing/moving.
LESLIE B | Expérience généraleOverall experience was good. The owner was very helpful in showing me the unit and answering my questions.
LORI C | Premières impressionsDecent facility, good pricing and helpful staff. move in went smoothly.I would recomend this facility to others.
Privacy R | Premières impressions