I had a 9 am pickup, the office mgr. didn't arrive until 9:25 am.Clarence M.
Customer Reviews for Hwy 56 Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Smithville, TN 37166
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/11/2022 - 8/13/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service at this Smithville TN locationmark A.
Have tongue jack available when hooking up trailer. Trailer tongue was very heavy.Diane H.
Location indicates they were open but they were not. This is not the location I originally booked to return and I was charged more than my original reservation. Uhaul changed my pick up Location and drop off location which cost me more money.Jay G.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.ralph O.
Check in was speedy and great. The lady I dealt with that morning was super nice and friendly. The afternoon I took it back and meet with a gentleman that was there and he checked in the uhaul and was also very nice and friendly! Great customer service which is rare anymore!Nicole T.
Le client n'a pas laissé de commentaire.Mary S.
The gentleman was so courteous and helpful I don't think I could ask for more. A smooth experienceJerrell C.
Le client n'a pas laissé de commentaire.Dominic L.
The person at the counter did not know that a truck pick-up was scheduled, we ended up losing an hour of our time. The location also did not have the appliance dolly that we requested with the order. It appears that U-Haul did not inform the location to expect our arrival.John H.
My truck was reserved in Mcminnville TN. Sat brfore the p/u i was told I would have to drive to smithfield for the truck and I would be given $100 off the agreed price. At smithville the lady did not want to help at all. She was very curt in answerung questions and seemed only to want to i get us "out of there". Needless to say the $100 off the contract never was given.Henry C.
Le client n'a pas laissé de commentaire.chad W.
Le client n'a pas laissé de commentaire.Justin B.
Keep the great work up! That trailer met our needs perfectly!!mike I.
Noting to improve. Laura was very friendly and courteous. Professional experience.Richard M.
Nothing is neededLaCresha J.
Better website for rentingJason S.
Do an actual inspection on the vehicle and make sure everything works properly and it's up to specifications, especially if it is reserved 2 weeks in advance.TRENT S.
Put tongue jacks on your trailers. Very difficult to hook up to a truck, had to have help.Cathy S.
Le client n'a pas laissé de commentaire.Ross K.
Leak in the cargo section that leaked water onto our goodsDonna S.
Le client n'a pas laissé de commentaire.Ann S.
Le client n'a pas laissé de commentaire.Sarah S.
Le client n'a pas laissé de commentaire.Wendy S.
Charges me $190 and didn't know I had to put gas In she was not good at explaining herselfCrystal R.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.DELBERT O.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.JASON S.
Great people !Richard M.
Le client n'a pas laissé de commentaire.arturo V.
Jason was great to work with.Shane A.
Le client n'a pas laissé de commentaire.Donna E.
Jason is very helpful.JAMIE P.
All was 👍Kenneth R.
This was a good rental for us. Truck was great, no issues. Easy in and out. Amanda was very courteous and good to deal with.Lawrence M.
Great helpful people and very friendly!KAREN M.
Le client n'a pas laissé de commentaire.Michael H.
Site close when I drop off, Today is Tuesday equipment drop off on Saturday no receipt from drop offVirginia S.
Very friendly, like most all Uhaul locations.Diane W.
The UHaul help desk said the extra mileage charge would be $46, but we were charged over $100!! We will never use UHaul again.TERRY B.
The only thing that concerned me was that I only needed the truck and trailer for a 24 hour rental to go 200 miles and uhaul insisted that it was a 48 hr rental and charged me for 1 day more than I needed .JOHN A.
Le client n'a pas laissé de commentaire.Sian M.
Although Uhaul in Knoxville told me this location was open until 5PM, they actually close at 2PM. It was strictly by chance that I found a lady who works there. She helped me unhook the trailer for which I am grateful. Had she not been there, I would have had to haul my car to my move location and work around it to unload. Very poor coordination on the part of the people in Knoxville who gave me bad information. Never again.Judith P.
Le client n'a pas laissé de commentaire.Adolph M.
Le client n'a pas laissé de commentaire.LISA J.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.JOSEPH S.
Equipment was dirty inside and out. Ramp was filthy. We had to sweep the inside of the bed and the attendant had to sweep inside the cab.LEE S.
Only takeback was the Uhaul.com performance on this day. I could not check in from home. This does not reflect on the fine service I received from Amanda.Kevin B.
Le client n'a pas laissé de commentaire.Charles W.
I talked to the lady 2-3 times on phone and then in person. She was very friendly and personable. Thank you so much!Donald P.
Le client n'a pas laissé de commentaire.JERRY M.
Le client n'a pas laissé de commentaire.Daniel B.
Amanda was friendly and helpful. She pulled up my previous rentals which helped speed up the process and also helped me load the trailer. I will be back.William R.
Le client n'a pas laissé de commentaire.BILLY N.
Quick, friendly service. With reliable equipmentCarl R.
Le client n'a pas laissé de commentaire.Jimmy G.
Would highly recommend this location - the young cute blonde is friendly, fun and made the process very easy.JOHN M.
Always great folks to work with.Kevin B.
The 24/7 U-Haul app is terrible.. would not work either at pickup or drop off.. only real source of frustration with the entire experience.. would not recommend to anyone else to use this ap if they rent from uhaulJames A.
Le client n'a pas laissé de commentaire.Gale W.
Le client n'a pas laissé de commentaire.Trent H.
Le client n'a pas laissé de commentaire.Carl R.
I did not see a sign that said to check the truck back in online. I only saw a box that said for a drop off, place keys in box. This is why I prepaid everything to make sure I did not have to hassle with drop off on a Sunday. If you are going to charge for a drop off, you need to make sure you tell your customers that. This was definitely not what I have experienced with renting U-Hauls in the past.Lance L.
Worst service ever. Will not use againZachary T.
Staff was amazing. She was awesome. Took care of all my needs and was very customer oriented.Jack B.
Le client n'a pas laissé de commentaire.Frank P.
Le client n'a pas laissé de commentaire.Delbert O.
Le client n'a pas laissé de commentaire.Cary A.
Le client n'a pas laissé de commentaire.Marie B.
Windshield was so dirty I could not see out when sun was setting.Delbert O.
Amanda was great to work with, Will definitely rent from this location againGREG D.
Truck windshield was extremely dirty and ashtrash was dirty. Truck smelled like cigarettes.Delbert O.
They didn't have the truck I specifically reserved online ; I had to get a HUGE one. I should've been offered the larger one at the same price, and unlimited mileage for the inconvenience. That's why I always like to use Home Depot , which I will for The future .Amanda G.
Le client n'a pas laissé de commentaire.Larry G.
no longer live in the areaRaymond T.
Le client n'a pas laissé de commentaire.dennis M.
Le client n'a pas laissé de commentaire.tom F.
Le client n'a pas laissé de commentaire.Delbert O.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Fredrick M.
Le client n'a pas laissé de commentaire.Bea S.
Le client n'a pas laissé de commentaire.Rhonda L.
Le client n'a pas laissé de commentaire.Natalia S.
Le client n'a pas laissé de commentaire.John C.
very efficnt staff and helpfulJimmy D.
Le client n'a pas laissé de commentaire.dianne A.
I have been charged twice for my rental I was rented a truck that was missing bad and used twice the gas it should have used because of the way the truck was running I think the trucks should be checked before they are rented out to anyone expecting them to be running good and not cost a fortune to take a tripcharles P.
20' truck leaked and got several items wet as it was a rainy day. About half way through the trip, the light came on and said that 2nd gear had gone out....Outlets that are operating as the side business of a vape-shop and being guarded by pit bull dogs behind the counter is not the image U-Haul wants to leave with its customers.Pat C.
Le client n'a pas laissé de commentaire.Mike M.
JUST KEEP THE SAME PERSONAL ON THE JOB AT THIS LOCATION GREAT HELP.Jimmy D.
Me and my.fiance arrived and it was raining. They had our auto teansport trailer crammed in between a row of trailers and a telephone pole and had tried to back our 20 foot uhaul truck up to the trailer and get it out which was not possible because there was not enough room between the trailers and the storage units to get the truck turned enough to get the trailer out around the telephone pole. So in the pouring rain myself and my fiance had to drag the auto transport trailer (which is very very heavy) over 3 feet and drag another cargo trailer out of the way to get the auto transport trailer into a spot where I could hook it to the truck and get it around the pole. All of this is going on while the owners of the storage place(also the people renting us the equipment) stood under their umbrella smoking a cigarette watching us struggle to move this trailer. I would not recommend this location to anyone. We spent over and hour of our rental time getting soaked in the rain trying to get our transport trailer outGregory S.
Le client n'a pas laissé de commentaire.Donnie A.
Le client n'a pas laissé de commentaire.Paul S.
The Person that answered male seemed , that didn't have time for a call. Mix up in location pick up cause me to pay 140 for workers waiting to load a vehicle that wasn't there. When I asked he said I DC onto what to tell you and transferred me. When I finally got my vehicle 1,5 hours later then get back to the load location. I had lost 2 hour upload personnel because of repaving going on at the pepper chase location.steven R S.