Customer Reviews for Hye Tech Auto
(Concessionnaire U-Haul dans le voisinage)

601 California Dr   Burlingame, CA 94010
(Oak Grove Ave)

(650) 342-7959

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    8h am à 3h pm
  • Dimanche :
    9h am à 1h pm
Heures d'ouverture spéciales
  • 12/8/2021 - 12/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(650) 342-7959

601 California Dr
Burlingame, CA 94010
(Oak Grove Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    8h am à 3h pm
  • Dimanche :
    9h am à 1h pm
Heures d'ouverture spéciales
  • 12/8/2021 - 12/31/2021: Fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Fine, but super crowded with vehicles. It's difficult to get in or out of this location.

Todd L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S. 
Évaluation :
5

Very good service

WEN G. 
Évaluation :
3

Have more parking available.

Heather O. 
Évaluation :
4

The team was professional, helpful and friendly.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N. 
Évaluation :
5

Great customer service, flexibility and an ultra clean cargo van. Would highly recommend this U-Haul location! We'd give you 10 Stars! Thanks!

Craig N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOHAMED M. 
Évaluation :
4

Airbag light was on, there was so much wind noise from the drivers door that I thought it wasn't closed, but it was. The transaction was good and the people there are great but the vehicle left a bit to be desired.

Vasilios M. 
Évaluation :
5

Desiree is great!

CONSTANCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
1

U-Haul changed the drop-off location at the last minute, then charged me for wrong drop off then charged me for an extra day, even 'though I returned it early on the day it was due. Complet rip-off

PHILIP WILSON N. 
Évaluation :
2

Reservation was fir opening time, according to your website. Owner (who runs the Uahauk operation) arrived at 9. When I mentioned that the UHAUL website said that he opened at 8, he replied "I don't care what the website says, I open at 9," and "If you give me any grief about it, I'm not going to rent you anything. " To improve? At this location, I dont think you can. It makes me want to rent a truck somewhere else.

OTTO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

The receptionist was very friendly and helpful and a great personality

Doug F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
3

They don't have people manning the front desk . I had to wait then come back for the truck because there was a car parked in front of the truck then wait again . The return was much pleasant .

Lolita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YEFEI W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
4

Excelente Service

JORGE T. 
Évaluation :
5

Driver door had a dent which didn't allow the door to fully close. I wasn't aware of this until I was on the freeway, where the wind was quite loud while driving. This could have been an issue if it was raining.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAWN B. 
Évaluation :
5

Excellent service à la clientèle. Fast and responsive. Great to work with.

ANTHONY A. 
Évaluation :
3

The trailer was not swept out and a light was taped out place, not the best. But it did what it's supposed to do. The rep was great, friendly and efficient. He was easy to work with and very accommodating

STEVEN C. 
Évaluation :
4

The trailer had a non-working left taillight. Unfortunately, no other trailers were available. Then I need to get the trailer repaired through roadside assistance.

Tom S. 
Évaluation :
5

I can't stand online check in procedures.

JUDITH S. 
Évaluation :
5

Great, easy experience overall!

ROSEANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Clean and efficient interaction

Paul D. 
Évaluation :
3

Their office was clean. The gentleman that helped me was friendly. But their lot is small! They share it with their Automotive service. The issues I had was that I tried calling their office number on U-Haul's website but the number goes to a voicemail that states a different phone number and their calls go to voicemail. That's the issue I have the U-Haul General Customer Service line as well - 50 minutes on hold. I dropped of the rental truck on Wednesday at Hye Tech Auto around noon and didn't get the order receipt until Friday afternoon and the receipt showed that it was dropped off on Friday afternoon! I should of asked for a receipt when I dropped of the truck on Wednesday but trusted the person at Hye Tech Auto when he told me that he was going to close out the order that afternoon. Friday at 5:30 PM I received an email from U-Haul customer service that my truck was due back. What!!! As soon as I read this email, I got very concerned that I may have just given the truck key to someone not working for Hye Tech Auto. Stayed on line for 50 minutes with customer service about my concern - after just calling Hye Tech and left a voicemail. As soon as I was able to speak to customer service I received an email that that provided the transaction receipt. I thought driving the 10 foot truck 10 hours was stressful but the experience of taking it to this location and getting the transaction receipt 2 days after I returned the truck was stressful. The cost of the truck, etc. didn't changed with the mishap of the return date but that wasn't the point. I returned the truck on Wednesday and it was not recorded until 2 days later. That's not right.

Judy S. 
Évaluation :
1

It was a real safety hazard returning the 6x12 trailer because this location had no space. All available space in their lot was full of broken down cars awaiting repair. I had to back it in to a tight spot and had to stop traffic for a couple minutes on a 4 lane road to do so.

Sam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter H. 
Évaluation :
2

Gas wasn't fill up, and when trying to fill the van, it kept stopping the pump very 10 seconds. Horrible experience with the cargo van. Never had issues before. Made me held longer for the move.

Victor C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC B. 
Évaluation :
5

Super clean and A1 condition vehicles. Carlo and Avo are super nice and very accommodating and very easy to talk to. I'll definitely go back there and do business with them anytime. Highly recommended. Thank you.

Mike C. 
Évaluation :
5

Clean the cabin and whip down everything,

Rj adelbert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
3

Van had no gas. The rental process is ridiculous. You can't get into the app until the exact time of your pickup and then have to sit on the side of the road registering... Even though we have rented several vehicles before. And what if you need a vehicle before they open? If we are using the app, why do you have to wait until they open when you do it yourself. Defeats the proof of using app to rent

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN O. 
Évaluation :
3

The employees at this location are great. Don't be intimidated that it's an auto body shop too.

LESLIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

The owner was very helpful and kind. His service was beyond exceptional.

Margot R. 
Évaluation :
5

it was great. i explained my situation to the guy that the u-haul was incorrectly maintained at 3/4 tank of gas and i refilled to that amount instead of the full tank of gas as stated in my contract. the person was able to take care of it for me.

Owen L. 
Évaluation :
1

Arrived as scheduled, no one around. This is also an auto repair shop and a car was up on blocks, motor running. Calked phone number, rang and rang then disconnected. Looked all around premises, not a soul in sight. Another customer who was returning rental said she had to wait 15 minutes for someone to show up, she used drop box. Called phone number, same issue. Another customer arrived and left after 15 minutes. After waiting 25 minutes, I had reserved through mobile app. Searched through desk drawers until I found my vehicle's key. Ridiculous!

Lawrence N. 
Évaluation :
5

great service

James H. 
Évaluation :
2

Registered for a 8Am pickup. Location was not open until 9. Also they did not load my cart with the moving pads I paid for.

Andrew S. 
Évaluation :
1

No one was there to assist me with either pickup or dropoff. I waited 15 minutes for someone to get there to help me pick up the truck, but there was someone else who had been waiting an hour. There was also no one there when I dropped it off. I was able to use the lock-box to drop off the keys, but I noticed another customer there waiting to pick up. He had an appointment, but again, no one was there to assist him.

EVELYN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Nothing at all guy at front desk explained everything step by step on how to do everything and how it works really satisfied with this location

GIOVANNI O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ELLIOT B. 
Évaluation :
5

Did a drop off. Promptly returned my call.

Bruce B. 
Évaluation :
5

brian was awesome and very helpul...he made my u-haul experience excellent!!!

STEVEN O. 
Évaluation :
5

Neighborhood location, straightforward check in, and out

STEVEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Not this one but the agent Phoenix has my id I called your main office they said someone would call the same day 5/21 here it is 5/22 no one has called with good contact information for geez market and I still can't get in touch with the agent to arrange pickup or mailing of my id

Timothy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTON K. 
Évaluation :
5

Very good over all will go back again

CLARENCE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tammie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Great to be able to rent a u-haul on the spur of the moment right in our neighborhood!

Victoria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Excellent service à la clientèle.

PETER R. 
Évaluation :
5

Great customer service, location, and availability of vehicles! It's our go-to location to rent from!

John S. 
Évaluation :
5

Easy rental Everything went smooth

Crystal F. 
Évaluation :
3

Truck was not ready on time. Garbage behind the seat that I had to clean in case I get charged. Had to get a 20 footer rather than 15 I reserved since they didn't have my truck. Would have been good if i was moving but only had to transport a single item. Waste of gas.

Anthony S. 
Évaluation :
5

Due to a recent rain vehicles windows and mirrors were very dirty. Also, due to the pandemic I would think that there would be sanitizing liquid inside the vehicle that could be used by the driver. Other than that I was happy with the experience and I would rent from them again

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rizaldy T. 
Évaluation :
5

Quick service.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA M. 
Évaluation :
5

Nothing, these guys were great!

SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
5

Incredibly helpful and prompt

DEBBRAH D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ADRIANA L. 
Évaluation :
5

Smooth experience! No issues or complications from pick to drop off. Professionals. 10/10

Jan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO R. 
Évaluation :
5

Great customer service and friendly staff

MICHAEL Q. 
Évaluation :
5

I couldn't figure out how to get past the "send picture of odometer and fuel gauge'. I could get the continue button to work

DIETER H. 
Évaluation :
4

Our uhaul started out with 3/8th of a tank of gas.....quite difficult to see exactly where the gas was at to return it. We needed to drive about 10 miles so we filled up with gas right after loading our truck for the move. As the gas was filling the tank something was wrong with the gas tank and gas was coming out of the bottom of the truck. The tank wasn't holding the gas...it was leaking from the bottom of the the truck.;...so we put a lot of gas in that we didn't use and the tank would not hold. this truck should not be used and should be fixed before renting to the next person.

Scott or Holly H. 
Évaluation :
5

They made it easy to take the truck out and return it. Friendly sales rep.

JOHN H. 
Évaluation :
5

they were great

Gerardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAJAIRA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HERMAN W. 
Évaluation :
4

The back of the truck was not fully closed so it flew open when we were driving to our location. It is hard to reach anyone at this location, we had to come a few times and it seems like the desk is not staffed often.

An C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHIPAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
5

Customer service was excellent.

Denny B. 
Évaluation :
4

reserving/ordering truck & picking truck up was a snap. really friendly staff all around. my issue was that when i booked online, I sear the cost of milage was less than the final/actual amount. truck was initialy dirty with many things stuck in the pull out ramp and the gas was super low. other than my milage shocker, everything else was commendable that staff tried to resolve. definitely would reccommend, for local work.

Heinz P. 
Non les évaluations ont été soumises pour cet établissement.

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