Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)

387 évaluations

1722 9th St   Greeley, CO 80631

(970) 352-4459

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Dimanche : de 11 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(970) 352-4459

1722 9th St
Greeley, CO 80631

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Dimanche : de 11 h a.m. 3 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

My experience today with U-Haul at both the Fort Collins, and Greeley locations was top notch. Staff was knowledgeable, friendly, and incredibly helpful.

LAURA Y 
Évaluation :
5

Shad did great on the dispatch! Equipment is well maintained. Hykes Ace is the place to go for Uhaul!

Shad L 
Évaluation :
5

Very friendly and helpful.

BRENDA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne D 
Évaluation :
5

Excellent service à la clientèle. They go above and beyond to help their customers

SELINA P 
Évaluation :
3

I was double charged and then I didn't get everything I ordered. There was no dolly

Ariel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY P 
Évaluation :
1

This location was poorly maintained , U-Haul service was bad . Super long line and customer service was rude and bad . The equipment berly worked

SERGIO R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANDA C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendi R 
Évaluation :
5

Great people!!

CARLOS Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARHAN M 
Évaluation :
5

Late at night. No personnel involvement.

Theodore J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly B 
Évaluation :
5

Very quick process, the location was roomy and easy to use.

RUSSELL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER T 
Évaluation :
3

Easy experience! Will use again!

Colleen O 
Évaluation :
5

They were great and had the U-Haul ready to go!

SARAH K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R 
Évaluation :
5

Bring a flashlight

Walter G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R 
Évaluation :
4

The inside of the box was filthy. Had to clean it before I could use it. Other Than that everything else was great.

ROBERT R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN W 
Évaluation :
4

Easy pick up & easy drop off

Pamela D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY H 
Évaluation :
4

The area around the facility is a little sketchy, but otherwise the lot was fine. It was difficult to take pictures of the truck as it was parked so close to the others.

John H 
Évaluation :
1

When I reserved this truck I reserved without the additional insurance. The person who helped check me in added it on without asking. I did not notice until I got my final receipt. In addition, I rented a utility dolly and mentioned I was moving a washer and dryer. They never told me the truck had no ramp so I could not move my washer and dryer. Finally, I reserved for the Eaton location and was scheduled in Greeley, adding 16 extra miles on a trip where I could not even move what I needed. This was a waste of money and time and adding the $15 insurance without asking was deceptive.

BROOKE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT U 
Évaluation :
5

Very well mannered service (although they insisted insurance). That's their job! I'd recommend!

BENJAMIN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBB M 
Évaluation :
5

Ditto both ends above and beyond!!! Thank you again it really means something. It's not necessarily about renting or selling ITS ABOUT THE EXPERIENCE!! BENNY JOE MCCOY 09/27/24. Good night .God bless America

BENNY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL R 
Évaluation :
5

Customer service was amazing!!!

KELLY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS F 
Évaluation :
2

The truck was dirty when we got it both inside and out. (Dirty rags, used band aid) Staff was less than friendly and had barely any knowledge about the whole process.

KENNETH D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK O 
Évaluation :
4

An Ace employee having to represent U-Haul is a poor business model. Our reservation was completely inaccurate. It wasn't the employee's fault and he tried to help but had to call U-Haul for resolution as he was unable to honor the quoted price and options that I'd been given over the phone. It isn't accurate to advertise the convenience of picking up and dropping off using only a cell phone. 100 % wrong. We were at the pick up location for am HOUR trying to explain what we had been told over the phone. Then, we were told that we had to drive to a second location for the supplies we ordered. Seriously, who at corporate came up with this strategy?! Completely idiotic. U-Haul should at least not count the mileage we used to go to a second location for a dolly and moving blankets.

JAMES K 
Évaluation :
2

I made the reservation 4 weeks before my out of state move. When I arrived to rent the truck, they didn't have my dolly or the blankets. I had to go to 2 different stores to get all the equipment and I opted to remove blankets since that would've meant driving to a 3rd store just to get what I needed for the move. Absurd.

CHRISTOPHER S 
Évaluation :
5

Hykes is the bedst location in Greeley

DOUGLAS F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S 
Évaluation :
1

Interior smelled like cat piss bad Disgusting made me sick af not cool at all!!!!!!

CHARLES B 
Évaluation :
5

The team at ACE Hardware were great to work with. They made the process quick and easy.

BRAD C 
Évaluation :
5

Hykes is the best location in greeley for renting equipment!

DOUGLAS F 
Évaluation :
5

The guys were super nice and accommodating to my situation. The equipment worked great and was definitely maintained well. Would absolutely recommend this location for people to get u-haul!

Cynthia T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRII K 
Évaluation :
3

Equiptment was not checked properly, as it blew out about 150 miles into the trip and caused great stress and time for our family.

Jose R 
Évaluation :
5

Wow! Super quick drop off and I was on my way. Highly recommend!! The young lady that waited on me was knowledgeable and amazing!

Philip A 
Évaluation :
5

Easy to find easy to work with

Keith N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sifa D 
Évaluation :
3

The van was left with a tire that has low pressure, which made the whole rental feel unsafe.

Amber P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christal G 
Évaluation :
3

Truck was filthy. Air pressure was low on three tires.

paul j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C 
Évaluation :
4

My only complaint is that the truck is set up FOR MIDGETS! The driver seat needs at least 4 more inches of leg room. Anyone taller than 6feet is going to have a horrible time trying to drive. It was PAINFUL to drive for the 30miles.

ROBERT H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M 
Évaluation :
3

Rip off.

Julie F 
Évaluation :
3

Charging me $45+ for a couple gallons of gas is bullshit. Bad business.

Julie F 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRIAN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie F 
Évaluation :
4

The truck was in poor condition. I was given less than 24 hours notice that I had to drive 45 miles away to get the truck I had reserved weeks ago. After that, I had to drive another 45 plus miles back to the store I originally scheduled for pick up to get the trailer and pads. This caused me to have to reschedule my moving help an delayed me a full day. I gas also billed for the extra miles this caused me to put on the truck. I expect this money to be refunded

Stephen H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kahner P 
Évaluation :
5

Make sure that the trucks are clean before renting.

Mary E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley S 
Évaluation :
3

Offer one way local rental. We reserved a one way rental and it was canceled by uhaul. We had to rent a truck and return it where we picked it up. This created an extra trip mileage fees and gas. Terrible service by uhaul. Hykes Ace Hardware was fine.

James U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos G 
Évaluation :
5

The only complaint I have is that I needed a truck with a hitch, for I bought a enclosed trailer in Colorado and needed to drive it to Illinois and don't own a truck. U-Haul being the only rental place I found that allows and has the ability to hitch a trailer chargers around a $1000 for 5 days (it's their tow package, you must pay for 5 days) and I ended up only needing it 1 day. So instead of bringing the U-Haul box truck back in so they could rent it out again (double dipping) I kept it for the extra days.

Chad B 
Évaluation :
5

The entire shopping experience was profound. I was amazed at the elite level of customer service I received renting a UHaul at Ace Hardware on 9th street. Who would have thought? The gentleman who helped me not only made this the most painless UHaul rental experience I've ever had, but he was able to get me a replacement for my keyless entry and installed it for next to nothing. Every employee there was extremely cool and attentative. They make you feel welcome. And then I found out that the crew was down three employees that day. You guys @#%$ing killed it. Thank you so much dude with a beard. You are awesome. Second best shopping experience ever! Five out of 5 stars. Everybody go shop here. You will be impressed.

Joseph V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat R 
Évaluation :
5

Great service

Joseph W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad J 
Évaluation :
5

Nothing, customer service was excellent.

Erin W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

letty m 
Évaluation :
2

I had issues with the reservation. The reservation was made for a 7:00 am pickup on Saturday, April 26th, and the keys were not placed into the dropbox the night before. Due to the mistake, we were not able to pick up the rental. We called U-Haul and after waiting on hold for 20 minutes, U-Haul informed us that they could find another unit at a store that opened at 8:00 am. 15 minutes later, U-Haul notified us that the only truck available was at the location we had tried to rent from. The location did not open until 9:00 am. U-Haul could not find another vehicle close, and we were told to wait until the location opened to get our rental truck. During our multiple phone conversations, we were offered a $50 credit on the rental. We had help with loading the vehicle scheduled at 7:30 am, nearly 7 people that had to wait for 2 hours through no fault of our own. The reservation was made timely, 4 days prior. When we arrived to the location at 9:00 am, the location had no indication that we were to receive a $50 credit to the reservation. Communication between its partners appears to be lacking.

Kayn M 
Évaluation :
2

The furniture movers(2) and dolly I reserved online and paid for were not available when I picked up the truck. They had an appliance dolly and one furniture mover that I was able to take.

Stacy M 
Évaluation :
5

I really didn’t see nothing wrong with the service, I don’t have any issues with the service that I received.👍👍👍

Robert S 
Évaluation :
5

It was just in time to take care of my business and get it done thank you

Felix M 
Évaluation :
3

When a customer picks up a truck make sure you inform them on how to use the headlight switch so at night you turn on the running lights to prevent a citation from the Highway Patrol because I didn't know how to turn them on and received a warning because I didn't have them turned also I was not informed how to adjust the side mirrors so I wasn't able to readjust them. So My 5 hour trip could have been better.

WILLIAM B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime G 
Évaluation :
5

It was a good and fast move and availability was great!

Fedrico G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S 
Évaluation :
5

Everyone was absolutely amazing kind and knowledgeable

GRACE O 
Évaluation :
1

I was treated like a criminal and threatened that law enforcement would be coming after me. I needed the truck a few more days because of construction delays at the new apt. I have never been treated so badly. I am never going back.

Eileen J 
Évaluation :
5

Employees were very knowledgeable and helpful. Truck was well maintained and clean. Would definitely rent from this location again.

LISA R 
Évaluation :
4

Went very nice great customer service I only rented an appliance dolly and at a good price will check there first next time I need to rent

Josiah R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn M 
Non les évaluations ont été soumises pour cet établissement.

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