My experience today with U-Haul at both the Fort Collins, and Greeley locations was top notch. Staff was knowledgeable, friendly, and incredibly helpful.
LAURA Y
Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Shad did great on the dispatch! Equipment is well maintained. Hykes Ace is the place to go for Uhaul!
Shad LVery friendly and helpful.
BRENDA BExcellent service à la clientèle. They go above and beyond to help their customers
SELINA PI was double charged and then I didn't get everything I ordered. There was no dolly
Ariel MThis location was poorly maintained , U-Haul service was bad . Super long line and customer service was rude and bad . The equipment berly worked
SERGIO RGreat people!!
CARLOS ZLate at night. No personnel involvement.
Theodore JVery quick process, the location was roomy and easy to use.
RUSSELL BEasy experience! Will use again!
Colleen OThey were great and had the U-Haul ready to go!
SARAH KBring a flashlight
Walter GThe inside of the box was filthy. Had to clean it before I could use it. Other Than that everything else was great.
ROBERT REasy pick up & easy drop off
Pamela DThe area around the facility is a little sketchy, but otherwise the lot was fine. It was difficult to take pictures of the truck as it was parked so close to the others.
John HWhen I reserved this truck I reserved without the additional insurance. The person who helped check me in added it on without asking. I did not notice until I got my final receipt. In addition, I rented a utility dolly and mentioned I was moving a washer and dryer. They never told me the truck had no ramp so I could not move my washer and dryer. Finally, I reserved for the Eaton location and was scheduled in Greeley, adding 16 extra miles on a trip where I could not even move what I needed. This was a waste of money and time and adding the $15 insurance without asking was deceptive.
BROOKE MVery well mannered service (although they insisted insurance). That's their job! I'd recommend!
BENJAMIN MDitto both ends above and beyond!!! Thank you again it really means something. It's not necessarily about renting or selling ITS ABOUT THE EXPERIENCE!! BENNY JOE MCCOY 09/27/24. Good night .God bless America
BENNY MCustomer service was amazing!!!
KELLY WThe truck was dirty when we got it both inside and out. (Dirty rags, used band aid) Staff was less than friendly and had barely any knowledge about the whole process.
KENNETH DAn Ace employee having to represent U-Haul is a poor business model. Our reservation was completely inaccurate. It wasn't the employee's fault and he tried to help but had to call U-Haul for resolution as he was unable to honor the quoted price and options that I'd been given over the phone. It isn't accurate to advertise the convenience of picking up and dropping off using only a cell phone. 100 % wrong. We were at the pick up location for am HOUR trying to explain what we had been told over the phone. Then, we were told that we had to drive to a second location for the supplies we ordered. Seriously, who at corporate came up with this strategy?! Completely idiotic. U-Haul should at least not count the mileage we used to go to a second location for a dolly and moving blankets.
JAMES KI made the reservation 4 weeks before my out of state move. When I arrived to rent the truck, they didn't have my dolly or the blankets. I had to go to 2 different stores to get all the equipment and I opted to remove blankets since that would've meant driving to a 3rd store just to get what I needed for the move. Absurd.
CHRISTOPHER SHykes is the bedst location in Greeley
DOUGLAS FInterior smelled like cat piss bad Disgusting made me sick af not cool at all!!!!!!
CHARLES BThe team at ACE Hardware were great to work with. They made the process quick and easy.
BRAD CHykes is the best location in greeley for renting equipment!
DOUGLAS FThe guys were super nice and accommodating to my situation. The equipment worked great and was definitely maintained well. Would absolutely recommend this location for people to get u-haul!
Cynthia TEquiptment was not checked properly, as it blew out about 150 miles into the trip and caused great stress and time for our family.
Jose RWow! Super quick drop off and I was on my way. Highly recommend!! The young lady that waited on me was knowledgeable and amazing!
Philip AEasy to find easy to work with
Keith NThe van was left with a tire that has low pressure, which made the whole rental feel unsafe.
Amber PTruck was filthy. Air pressure was low on three tires.
paul jMy only complaint is that the truck is set up FOR MIDGETS! The driver seat needs at least 4 more inches of leg room. Anyone taller than 6feet is going to have a horrible time trying to drive. It was PAINFUL to drive for the 30miles.
ROBERT HRip off.
Julie FCharging me $45+ for a couple gallons of gas is bullshit. Bad business.
Julie FThe truck was in poor condition. I was given less than 24 hours notice that I had to drive 45 miles away to get the truck I had reserved weeks ago. After that, I had to drive another 45 plus miles back to the store I originally scheduled for pick up to get the trailer and pads. This caused me to have to reschedule my moving help an delayed me a full day. I gas also billed for the extra miles this caused me to put on the truck. I expect this money to be refunded
Stephen HMake sure that the trucks are clean before renting.
Mary EOffer one way local rental. We reserved a one way rental and it was canceled by uhaul. We had to rent a truck and return it where we picked it up. This created an extra trip mileage fees and gas. Terrible service by uhaul. Hykes Ace Hardware was fine.
James UThe only complaint I have is that I needed a truck with a hitch, for I bought a enclosed trailer in Colorado and needed to drive it to Illinois and don't own a truck. U-Haul being the only rental place I found that allows and has the ability to hitch a trailer chargers around a $1000 for 5 days (it's their tow package, you must pay for 5 days) and I ended up only needing it 1 day. So instead of bringing the U-Haul box truck back in so they could rent it out again (double dipping) I kept it for the extra days.
Chad BThe entire shopping experience was profound. I was amazed at the elite level of customer service I received renting a UHaul at Ace Hardware on 9th street. Who would have thought? The gentleman who helped me not only made this the most painless UHaul rental experience I've ever had, but he was able to get me a replacement for my keyless entry and installed it for next to nothing. Every employee there was extremely cool and attentative. They make you feel welcome. And then I found out that the crew was down three employees that day. You guys @#%$ing killed it. Thank you so much dude with a beard. You are awesome. Second best shopping experience ever! Five out of 5 stars. Everybody go shop here. You will be impressed.
Joseph VGreat service
Joseph WNothing, customer service was excellent.
Erin WI had issues with the reservation. The reservation was made for a 7:00 am pickup on Saturday, April 26th, and the keys were not placed into the dropbox the night before. Due to the mistake, we were not able to pick up the rental. We called U-Haul and after waiting on hold for 20 minutes, U-Haul informed us that they could find another unit at a store that opened at 8:00 am. 15 minutes later, U-Haul notified us that the only truck available was at the location we had tried to rent from. The location did not open until 9:00 am. U-Haul could not find another vehicle close, and we were told to wait until the location opened to get our rental truck. During our multiple phone conversations, we were offered a $50 credit on the rental. We had help with loading the vehicle scheduled at 7:30 am, nearly 7 people that had to wait for 2 hours through no fault of our own. The reservation was made timely, 4 days prior. When we arrived to the location at 9:00 am, the location had no indication that we were to receive a $50 credit to the reservation. Communication between its partners appears to be lacking.
Kayn MThe furniture movers(2) and dolly I reserved online and paid for were not available when I picked up the truck. They had an appliance dolly and one furniture mover that I was able to take.
Stacy MI really didn’t see nothing wrong with the service, I don’t have any issues with the service that I received.👍👍👍
Robert SIt was just in time to take care of my business and get it done thank you
Felix MWhen a customer picks up a truck make sure you inform them on how to use the headlight switch so at night you turn on the running lights to prevent a citation from the Highway Patrol because I didn't know how to turn them on and received a warning because I didn't have them turned also I was not informed how to adjust the side mirrors so I wasn't able to readjust them. So My 5 hour trip could have been better.
WILLIAM BIt was a good and fast move and availability was great!
Fedrico GEveryone was absolutely amazing kind and knowledgeable
GRACE OI was treated like a criminal and threatened that law enforcement would be coming after me. I needed the truck a few more days because of construction delays at the new apt. I have never been treated so badly. I am never going back.
Eileen JEmployees were very knowledgeable and helpful. Truck was well maintained and clean. Would definitely rent from this location again.
LISA RWent very nice great customer service I only rented an appliance dolly and at a good price will check there first next time I need to rent
Josiah R