Customer Reviews for Hykes Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

117 évaluations

1722 9th St   Greeley, CO 80631

(970) 352-4459

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 11h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(970) 352-4459

1722 9th St
Greeley, CO 80631

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 11h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

You guys are the best

Jimmy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady G. 
Évaluation :
3

i was charged 20$ too much

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward I. 
Évaluation :
1

How about you inspect your equipment before you rent it out. The cable to open the door to the box truck was so tangled I could hardly open it. I had to take the pin off the cable to even shut the door. Waste of my rental time and money

Colton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina R. 
Évaluation :
5

Excellent customer service!

John J. 
Évaluation :
5

100 % Great

Mario W. 
Évaluation :
5

Overall was a great experience and everyone was helpful. They didn't have an appliance dolly that I had ordered, but that's not their fault.

Shay R. 
Évaluation :
1

This whole process was a nightmare. Every single thing went went. Employees at Uhaul messed up my reservation so bad!! I wasted time and money with this company. Never again!! I would like a complete refund!!

Neives M. 
Évaluation :
3

No one checked the truck as stated in the contract. They just said "give us the keys" and we were told all is done. Not much customer service and rather awkward.

Jacob R. 
Évaluation :
5

Very friendly staff helped me out with all questions I had. Very, very helpful and knowledgeable.

alex A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
3

My reservation was cancelled on me and I had to beg them to find me another truck. They found two smaller trucks which ended up costing me over $200 more dollars plus gas for two trucks. I was not pleased with Uhaul's business manners.

Terry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO C. 
Évaluation :
5

I appreciated the professionalism of the staff and how painless it was to rent equipment.

Wesley D. 
Évaluation :
1

The truck needed service. There was a warning alarm about the break system that would go on and off during driving. Also I paid to refill the gas tank back to the last level I picked the rental truck, however I was still charged for gas for not being above the last level shown! (I took before and after pictures) I called customer service and sent them picture but they still did not remove the charge in fear they would get in trouble if they did. They need to stop charging customers for not filling the tank back up to higher levels than they customers receive the gas tank at.

JOSUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAMERON T. 
Évaluation :
1

Not well trained!

NICKY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Nothing everything was done well.

JEFFERY G. 
Évaluation :
3

Truck was 2 quarts low on oil upon pick up. Brakes mushy. Worried about returning truck on time due to snow storm and bad road conditions, tried to call uhaul, on hold over an hour and got disconnected. Went thru app gotta different number to call, said system experiencing problems call later. So could not speak to someone till next day and had to pay extra days rent.

ANDREA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
3

neither worker was willing to come check out the truck while there, then I was charged for extra gas and mileage which was not to be charged. I gassed the truck and returned it with more then when i started and I had to pick up the truck a long distance from where it was needed, I was told the mileage would be adjusted which it wasnt. I am SOOOO UNHAPPY with the whole experience with UHAUL this time around, I doubt I will use them again and I WILL warn my friends to steer clear as well ZERO STARS HERE!!

JULIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH C. 
Évaluation :
3

Did a self return I didn't have to deal with anyone

Juan R. 
Évaluation :
4

6200 w 10th greeley co location is a joke. Can't fit larger combinations. Almost got t- boned trying to get out. Forced to leave uhaul nearby, which in turn waiting on service from your company causes me to be late dropping unit off. Explained numerous times to uhaul personnel who insisted I would not be charged late fee, which I was. My experience dropping this unit off was AWFUL!!!@!

ROBERT C. 
Évaluation :
5

no comment

DOUGLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN V. 
Évaluation :
5

They were totally amazing!

KRISTINE V. 
Évaluation :
5

Nothing. So easy, so friendly, so helpful!!!

BRET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Was really helpful

LORETHA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS F. 
Évaluation :
4

Everything went smoothly. From the beginning to the end. Very helpful.

SYLVIA D. 
Évaluation :
5

Overall an excellent experience!

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee Roy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS F. 
Évaluation :
5

The store personnel at all 3 stores involved were great - no problem there. But you should not make your customers go to other towns to pick up a truck that isn't there & then go back to their own town and travel clear across it to get finally get a truck that has a cracked windshield. Wasted 1 1/2 hours just locating and getting the truck. This was a nightmare! We had 3 different stores involved and ran all over to finally track down our uhaul. Uhaul's customer service is terrible!

JEAN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIO ALBERTO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
4

Just fine

Michael M. 
Évaluation :
5

Keep up the great work.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

Hykes is the BEST U-haul location I have ever worked with!

Doug F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt P. 
Évaluation :
3

The rubber keepers on the trailer for secondary restraint and e-brake, and the overly long 4- pin trailer light connection. Rubber keepers were sun checked or loose and needing replacement when picked up. Truck was great trailer was great. Maintenance was not. Your more than welcome to email me an itemized list of uhaul failures which I will still pay for even though I reported at pick up. The video is available upon request. Thank you for the great truck and trailer!!!

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

We had to go to multiple locations to get a uhaul we reserved months prior. They didn't have our equipment and the truck for us was broken down. We had to drive an hour and a half from home to get our truck and trailer. It made our move a day later after 5 hours just getting our truck and driving. Make sure to have the equipment and make sure to tell people it's not at their reserved location at the time of their reservation.

Matt F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA U. 
Évaluation :
3

The pickup process seemed disorganized and the person who helped me had no idea how to do the reservations and accept payment and it took forever to get through the checkout process. Then I was quite surprised that there was no tutorial or safety check or anything. I've never driven a big vehicle before and would have appreciated a little tutorial or driving lesson to make sure I was comfortable with the vehicle but instead I was handed the keys, pointed to the vehicle and that was that, I left to figure it all out myself.

BRYCE W. 
Évaluation :
5

First time renting a uhaul and they made it fast, easy and simple. All the workers were friendly and helpful. Je les recommande fortement. 

JOVAN A. 
Évaluation :
5

During our move, the running lights quit working and we had to purchase magnetic battery operated red lights so sweet could be seen at night.

TOMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

internet downloading of check-in process VERY frustrating and we were unable to complete online check-in.

Audrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Friendly and helpful.

RUSSELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby S. 
Évaluation :
3

Staff did not check equipment in at time of return. Apparently they didn't enter return until the next day then charged late fees!

Richard Y. 
Évaluation :
5

You guys are the best. Keep doing what you are doing.

Bobby S. 
Évaluation :
5

I had reserved a truck online prior to my visit but the uhaul system had no record of my transaction, even with my reservation number. The guys at Hykes were fantastic and set me up in quick professional fashion

Doug F. 
Évaluation :
4

Timely and accurate check in of returning equipment.

Kevin F. 
Évaluation :
5

Nothing they were great

rocky F. 
Évaluation :
2

Location was good u haul not so good lied to them charged me and now expects me to wait for money you took from me not happy

LEOBARDO R. 
Évaluation :
3

They told me is only going to be $50 a day and then when I get there they charge me a hundred then told me it was a two-day minimum

GLENN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed D. 
Évaluation :
4

Making me drive 45 min away to get a truck after having it reserved for over a month. Quit over booking to get more money.

George R. 
Évaluation :
3

Make sure that all components of the reservation are in the truck. If items aren't available the person that made the rental reservation should be contacted and efforts should be made to make sure all items are able to be included. If not then as many as possible or a sutiblewithout being charged should be a part of the rental

Lisa B. 
Évaluation :
5

Your return part on the app tries to say more is owed than what was originally stated and paid for. It also tried to charge for an extra day when we were told we had 24 hours and returned it the same day we rented it.

TRAVIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS E. 
Évaluation :
3

Picking up the Uhaul was very difficult. Wouldn't let me check in online, in store people couldn't find our reservation, took about 45 min to get the uhaul, very frustrating. Uhaul worked fine once we got the keys. Return was easy.

ANDREW B. 
Évaluation :
4

The hitch was worn and did not latch correctly

Dan Z. 
Évaluation :
3

Rented a dolly when I arrived they had none stated they have no way to track them and they were just giving them to people so I had to go buy one

KYLE H. 
Évaluation :
1

No they messed up the fuel reading and charged me 18 for 4 gallons when the gas station right across the street I put in 4 gallons even though I only went 14 miles

JEREMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHLET H. 
Évaluation :
5

I locked the keys in the ruck. UHaul never answered the phone. I put in an online roadside assist where it said this was the fastest way. After waiting 2 hours I called a local tow to unlock the vehicle. Luckily I didn't breakdown on the highway with this terrible service. This was UHaul.com, not the return office.

Robert D. 
Évaluation :
3

I would not have been charged the extra miles charge if I would have been able to pick up the truck at the Terra location on west 10th. I was just about the 3 miles closer to my pick up location.

ISAAC C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morgan N. 
Évaluation :
5

Not much. The people were helpful and the truck was in good shape.

STEPHEN T. 
Évaluation :
5

Maybe offer straps to move and lift heavy things

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PER K. 
Non les évaluations ont été soumises pour cet établissement.

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