Here is an email I sent to U-haul in addition to this review: I have used U-haul exclusively for my rental needs through the years probably dealing with 15 or so U-Haul facilities always with a decent to great experience. This location should NOT be an authorized U-haul facility. First, upon pickup there was a young boy working the counter who handed the rental to his older sister who couldn't have been more than 18 years old. She knew how to do the basics but clearly was not interested in what she was doing. She was more interested in arguing with her brother over the shared Chromebook and checking text messages on her watch. I am guessing she added the safe move protection, because I did not sign up for it. I had to do most of the sign-in work myself and she was not clear with the instructions that she did give me. After 30 minutes, I finally got the key and had to do an inspection myself without her present. I returned the truck between 3:30 and 4:00 on 8/6. I tried to do the online return but the site was having issues with my location services. I followed the instructions to return the key to the keybox and the code was not working. I took the key inside and the daughter was there. She had her earbuds in and was again not interested in me. She said just to leave the key and they would get it checked in. They finally did this morning 8/7 and then charged me another day for the rental. I am not sure what your requirements are to be a U-haul site, but this was a poor experience. I am requesting a refund for the safe-move and extra day rental charge as neither should have been assessed.Keith S.
Customer Reviews for Ice Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I wonder why the rate in this location is higher than UHaul average. For 10â€ track, should it be 0,79 per mile?Christiana G.
Le client n'a pas laissé de commentaire.Jordan B.
Wonderful rental experience. I'd rent from this location every time if I could. Highly recommend. Super friendly!Chris C.
Le client n'a pas laissé de commentaire.Randy M.
Better processing.. I got overchargedJacob M.
Le client n'a pas laissé de commentaire.Diana G.
Le client n'a pas laissé de commentaire.Michael Z.
Kyle was very responsive and helpful with the return process.Jody C.