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Daniel M
Customer Reviews for Iceburg Auto Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Only one worker and a little rude because I was turning in a day earlier
Thomas HI've used the Uhaul location for several months and they've has been nothing but professional. Excellent customer service has always been the norm.
Michael WOwner was very rude. Harassed me about my service animal. Was extremely unfriendly place was very ghetto and run down. 0-10 do not recommend
Andrew DWhat a great location to rent a U-haul. The truck was super clean and new. I loved the floor protectors because you know they care about the condition of their vehicles. Check out was super easy and nice. Check in was super easy as well. They were well stocked with moving items and everything was neat and organized. A super friendly and helpful U-haul dealer that I would definitely go back to. Thank you for a great service, location and friendliness. It made moving day more enjoyable and very helpful. Thanks and have a great day!
elysia tOwner was not very friendly or nice at all! Rude and mean at times and not very accommodating. Joe at 66 th st north location were we reserved truck was outstanding. He was very informative, clean, organized and detailed!
rick mPersonal for uhaul in this office has a bad actitud towards customer.
Reimany RNothing ""very satisfied with service and sale associate
Janice FOwner was very polite, professional, and helpful.
Jonathan DDid not know that no one was at this location had to self check in and out was not much fun and making me park a 26ft truck in a small space when I was done wasn't much fun..The truck was battered all over with tons of X's where previous damaged had occurred. Price was good but overall experience was about 3 out of 5
David LWe had a problem with the sign in to receive the key and customer service wasn't very friendly or helpful. But overall everything else was good.
Carolyn PThe website is a complete piece of garbage,. It took over an hour and a dozen attempts to phone pick up the truck. Shop owner had no way of overriding phone pickup. Get rid of the website it is pure crap!
Thomas CFantastic experience. Equipment was available when processing same-day reservation, very clean and well maintained. Location was easy to find and readily accessible. Associate was friendly, thorough and very detailed. Would highly recommend for short term or long-term rentals.
Steven dCheck in was tedious. I completed all of the information previously but needed verification at pickup. Took almost 30 minutes before I was able to leave with the truck.
Jessica MSmall location using 24/7 access to pick up and drop off vehicles. Once I got my app to function properly, it was pretty seamless. I have attempted to rent vehicles over the phone at this location in the past and had very poor success. But the 24/7 U-Haul app worked perfectly.
Richard MThe owner, Basil was very kind and patient. I set up my reservation wrong online, he had to change the entire reservation and set me up the correct way. Upon returning the truck, I was completely shot by then. He was closed but still in the building, I dropped the keys in the box. Of course I didn't read the directions and I needed the keys to get the mileage. Again Basil was so sweet and polite, he came out, took over and handled everything for me. I had definitely been his problem child for the month, he never showed it, he remained patient and respectful the entire time. Thank you Basil for a very good experience on what was a long and troublesome day for me. Cindy B
Martin BThe truck had a huge leak in the ceiling, front left. It rained all day and so much of my things and boxes got soaked.
Elizabeth WBasil was great!
karen eThe ramp would not rollout fully. It caused me a lot of extra work using the handtruck. I would like a reduction in the priced charged. I rent often from U-Haul and I have never had this problem before.
Jared PThe customer service was excellent
Armando RThe drop off was good...the pickup location was questionable..very unfriendly owner..never spoke above a whisper and acted like he hated us..wouldn't deal with him again..what happened to a friendly hello and maybe a thank you also
eugene tVery limited selection. Not their primary business. Very professional and courteous.
Timothy BThe Uhaul portion seemed to be an after thought.
Kevin RWhile convenient difficult to park. Staff helpful.
LYNN KMauvais service à la clientèle
Ken AGreat service , Good truck
Habib Meverything was quite well done they're only a few things that need to be tweaked in the checking out process this was shared with the lady I had a conversation with who walked me through the last part of checking in. other than that everything was absolutely superlative
Paul DThe self check in asked me for pictures of stupid things. AND YOUR SYSTEM TRIED TO CHARGE ME FOR RETURNING THE TRUCK WITH 45 MILES LEFT ON THE GAS WHEN I PICKED IT UP AT 13 MILES…. 58 dollars over my dead body.. what you should do is refund me for the entire experience because every single person will know how awful my experience was and how terrible your customer service and truck rental process is. Both locations will get a review online as well.
Taylor MEverything is perfect. No need to change
Maricara TThe person that was working when I returned the truck seemed grumpy and at best rude. Check in was good. I've never had to verify anything I usually just give them my ID and it works but this time I had to provide an ALT contact. The system for that went decent and took about 3-7 mins. Hopefully I won't have to do that ever again. At checkout as I was pulling in the truck I had my partner following me as I had some of my items in his truck bed and we get in the parking lot and the guy didn't even say hello or good afternoon how's it going he just went to asking about why are you parking there? Don't clog up the lot. After that I was pretty on edge myself about how that went so I asked the guy for help with the return process and he explained to use the online system. I felt like this blew the service and that's why I won't recommend this location as the guy was very crass and not happy with life it seemed.
DOMINIC MThe manager was amazing. He helped me with the parking instructions and the drop off process. Given that it was my first time leading a unit. It was great and will repeat. Also he called me later to tell that my moms phone was left in the car so I could pick it up later anytime. Honest and kind service.
Juan CIt looked a bit worn but worked out fine
Christopher MClean the windshield
Patrick LNothing to improve on, it's all good now! I've rented from this location in the past. It is a great central location and the employee ( I want to say shop owner!) is always friendly and willing to go the extra mile, even with constant customer interruptions. He puts special care to make sure the trucks are clean and ready to roll without issues.
Brian SAgent stayed late and helped with redoing reservation due to mobile app not working. Would recommend this shop any time. Great service
JAMES NOpened late on Saturday - had to wait
Robert EThere was only one guy working. He didn't check anything or give me any kind of receipt, paperwork, etc…. I returned the truck clean, on time & with more gas than was required but still had a miscellaneous $5+ charge on my card that I have no idea what it is for. Not a helpful location at all.
Kristen BAgent did a great job.
Douglas BThe gentleman was very nice
Bonie SEven though I opted for Mobile CheckOut of a 26' Truck, the app was not working properly after serveral tries. The Agent was professional, helpful and knowledgeable to quickly get my reservation completed and me out on the road safely. In addition to that he was available when I returned my truck the next day after store hours. Thanks for Excellent Customer Service.
Toni TLet the individual know when you switch the pick up location.
Jeremy GPlace closes at 7:oo pm. We got there around 5 pm. No one was there. Had to call a phone nbr to tell me to put keys in a box. Other people were in parking lot to pick up truck, but no one was there.
Clarence SNothing to improve. It was very easy to pick up the truck early in the morning before the business opened. Drop off was just as easy. Thanks
Darrin MSmooth and quick rental
Glen AThe gentlemen here was very helpful
ROBERT CCheck wipers, seat belt restacter, steering ailment.
Norman TSuper service and well train and knowledge of equipment and very clean
Janice FExcellent service
SANDIP PCheck in and check out was very quick. The rep was efficient and very pleasant to work with.
Hong NI will always come back here for any rental. Owner was very nice and helpful :)
Tiffany FThe associate was not approachable, he was angry about something. Also it took almost an hour for him to clean a truck that didn't need to be cleaned, to hand the keys over to me. Which in turn put me over an hour behind schedule.
Patrick BGood place
Leonardo LEducate customers about online check-ins and out
Catherine BCalled to tell him I'll be a little after 6pm in which I didn't received the car until 6:20pm the day before and I was told I had exactly 24hrs. I also personally recorded the truck at the uhaul to show all the dents and Scratch. After self return check in which I park same spot as I did before when I returned a uhaul. I received a call stating if I didn't park along other trucks in the gate. He was going to charge me an extraI $20 if it happens again! I said I was in the gate and made sure to block and have part their before!
Phuong DThe gentleman that was working when I picked up my truck was very kind and very polite. He was very fast and knew exactly what to do.
Sedionia B