Customer Reviews for Iceburg Auto Customs
(Concessionnaire U-Haul dans le voisinage)

182 évaluations

1800 28th St N   Saint Petersburg, FL 33713

(727) 346-6487

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 7h pm
  • Sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(727) 346-6487

1800 28th St N
Saint Petersburg, FL 33713

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 7h pm
  • Sam : 10h am à 5h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Uhaul receipt retrieval is awful! Printed receipt shows zeros not the actual charge and to get it online is even more of headache. I doubt that I will use uhaul services again.

Spencer B. 
Évaluation :
5

Noticed fuel gage was lower than stated on the pick up paperwork. Corrected it for me without even having to ask. Great service!

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVANGELYN H. 
Évaluation :
5

Uhaul's nationwide technology really let this be a flexible and easy move. I changed our moving day plans several times and every time it was easy.

sean C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward F. 
Évaluation :
2

I ordered two hand trucks and dolly to be included with my truck rental and they were not in the truck. Also, no one was available on site to help, on a Friday morning? In addition, no one would answer my calls about the matter. Now I have to play phone tag with U-haul to get my money back for services not provided while I'm dealing with a move. This is added stress I definitely did not need!

Joshua B. 
Évaluation :
5

Just make sure all equipment is on the truck that customer has rented.

BELINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTA D. 
Évaluation :
4

I had to scan my drivers license twice, the application never explained why

Edwin W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEREDITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRY M. 
Évaluation :
5

Gas tank needs to be full.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
2

Tried to return using uhaul.com and was unable to do it. Call customer service for more information because iceberg auto customs did not open until 11 am. When the employee arrived I ask him if he could help me since I have tried to return on line. His attitude towards me and the persons that were with me was completely unacceptable. Like he felt we were bothering him by asking the right way to return on line. Answers were rude and with an undertone. This is a customer who is trying to do the right thing when returning the uhaul trailer. Customer service was deplorable and will not rent or recommend this facility and location.

Stella R. 
Évaluation :
4

I DID NOT RECIEVE MY DEPOSIT BACK AFTER RETURNING EQUIPMENT.

PHYLLIS G. 
Évaluation :
5

This is about your truck only. I'm 6'3” tall and your dashboard covers the speedometer. Between 20 mph and 80 mph I could not see the speed I was driving without sucking my head to check and thereby taking my eyes off the road. It was incredibly dangerous especially when I would end up in high traffic situations. I was not able to adjust the seat in any manner that could have helped.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

The guy running the shop was excellent. I could tell professionalism and pride in his work matters to him. Five stars entirely for him. He reflects well on your company.

MARK M. 
Évaluation :
5

The nicest person I've ever had the pleasure of dealing with renting a uhaul truck!

JACQUELIN A. 
Évaluation :
5

Is there an app? It was hard for me to figure out. Was not super user friendly to check in and I could not check out. The guy helped me. Was my first time ever renting like this so maybe I did it wrong. I didn't get any texts or emails helping to link into the site to pick up. Was very complicated for me.

katherine P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WESLEY A. 
Évaluation :
2

I reserved a Dolly, which was not there when I picked up (despite being confirmed). Parking wasn't clearly defined, sans some faded white lines out front. I received a call during my rental from the location asking me to move my car, that I wasn't in a parking space. Mind you, I would have to tear things down and pack up to drive back to the rental location to move my car, then back to finish the move. All this, at 0,99 $ per mile....no, thank you. I'm already having to do more work and made the move 3x harder than it had to be because I had to life/carry every box instead of using the hand cart that i had requested/reserved. In the end, where he felt that I should have parked was on one of the entrance/exit curb cuts for the street entry (there are two) - NOBODY in their right mind would think that the entrance from the street is a more logical and correct parking space than those with faded white lines. When returning, he took the keys and said he'd check it in later. I had to actually ask that he do so now and give me a receipt. POOR POOR operation - I live very close and would never use this location again.

Michael C. 
Évaluation :
4

U-Haul rep was amazingly kind and patient.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darielys Daniela D. 
Évaluation :
1

My confirmation was not on time, door the business was locked, had to call the guy to come to the office then he argued with me about having a reservation, then his computers were down, after completing the order he forgot to give me the dolly, so we had to make a return trip back to the office to get the dolly. Very unprofessional and disorganized.

Paul Jason A. 
Évaluation :
5

Owner at Iceburg was very efficient with the handling of the rental.

KEITH P. 
Évaluation :
1

Absolutely HORRIBLE service! He complained from the second I arrived until I was hooked up and left. When he was moving trailers around to get to mine he even had attitude in his actions. This was a horrible experience for me for a simple rental. We also saw a return come in and he walked out with a look of disgust as we had.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN P. 
Évaluation :
5

Basil was one of the most expedient helpful customer service advocates i have ever met!

MAZEN E. 
Évaluation :
2

Awful - arrived at pock- up 1 hr late- because I couldnt get out of work. They rented the truck we had reserved. Young girl at the counter was rude never had iContact was basically oh well you were late too bad. I explained that I should've known at booking that if I didn't make it right on the dot of the time that I would possibly lose that rental. I would've definitely called in To alert that I was still renting it I just wasn't able to leave work. I tried to rent anything else she said nothing was available I had to beg her to please call another place I really needed the truck to move. So she told us to go to this other place I would make a reservation for us and when we got there the guy had no knowledge of it and he had one truck and it wasn't ready. This is the worst U-Haul experience I've ever had.

Denise B. 
Évaluation :
5

Basi,l the gentlemen at the desk, was pleasant and professional.

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaudibeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc J. 
Évaluation :
5

Nothing to improve. The gentleman who runs this shop was one of the friendliest of people. Nothing but respect. A+

Elijah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY P. 
Évaluation :
1

Over charged my card and haven't called back

SEAN V. 
Évaluation :
1

The customer service was definitely something to be desired at this location. I received the text message the day before to call and confirm so i did that. The employee said that our truck wouldn't be ready at our scheduled pickup time because he doesn't even open his shop till that time and would still need to clean it out. Now, this may not be his fault, the website should take into account of the business hours and prep time but how he handled it just rubbed me the wrong way. Would not recommend picking up from that location to anyone.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jina F. 
Évaluation :
5

A1 service

david S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

You can't adjust the mirrors without a screw driver. I am a 5'2” woman so it was difficult to have good vision with the mirrors. The truck and service were absolutely great though

jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT P. 
Évaluation :
5

Saff was very warm, supportive

Jose G. 
Évaluation :
5

Iceburg Customer was prompt, professional and courteous. Everything went just perfectly and I would be glad, to do business with them again.

william N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tu M. 
Évaluation :
5

Lot is very small and kind of difficult to find room to park the truck.

Renee S. 
Évaluation :
5

I had a little trouble with my phone gentlemen still inside after hours working cleaning help me out the next day when I drop the truck off he seen that I was walking with a cane gave me a ride home very helpful man I appreciate it he didn't have to do it thank you very much sir

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie M. 
Évaluation :
5

The gentleman there was very helpful. Good customer service.

Melanie C. 
Évaluation :
5

Aucun

ZsaZsa M. 
Évaluation :
5

All went smoothly on return

Keith M. 
Évaluation :
5

I reserved a mobile pickup about 30 minutes prior to my reservation time. I received an email saying my reservation was received and I'd get more information after a specialist reviewed my request, but I never got an update. I showed up at 5:30 and attempted to selected “pick up my truck” from the online dashboard but there was no option to do so. All it said was “upcoming reservation”. A worker at this location was able to help me with a counter checkout instead of using this fully mobile experience. I'm not sure if it was because my reservation was on such a short notice, but I imagine this could be an issue for others if there is nobody physically present during mobile pickup. FYI!

JONATHAN C. 
Évaluation :
5

Nothing, service and product impeccable.

Christie M. 
Évaluation :
5

Not the most personable person! Very direct and non-verbal. Personality of a robot!

ROBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessi R. 
Évaluation :
5

First time I've rented from this location,would definitely rent from again.Friendly and courteous.

CHARLES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudette S. 
Évaluation :
5

Lots of options (equipment wise) quick and easy.

Cailen B. 
Évaluation :
5

Great service fast and reliable

Gino G. 
Évaluation :
5

Quick drop off

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S. 
Évaluation :
3

I felt like an inconvenience

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifford B. 
Évaluation :
5

Customer service was very friendly and was able to help me with some technical issues I was experiencing. Je la recommande fortement.

Mikey V. 
Évaluation :
5

Just keep doing it! This was a very clean, well maintained vehicle, and great staff. Merci!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Very smooth and quick transaction. Friendly service.

Nina T. 
Évaluation :
2

I had problems with the online check in. When I was trying to pick up the vehicle online it could not determine my location. I tried calling the help line but after 10 minutes of being on hold I gave up and called another U-Haul location (9390 9th N & Gandy, St. Petersburg, FL 33702). I was ready to just give up and go there for a truck but the guy informed me that I should try using the app instead of the browser to check in. That eventually worked but it still took a while. Overall it took over a half hour to check in online. It's a rather idiotic process, why can't someone at least start the check in process early? I should be able to send the pictures of my license and stuff and do external checks before the rental time.

Kevin D. 
Évaluation :
5

The location was great, but when I booked my truck, I showed up to the place where I was told to pick up, and they didn't have a truck for me.

Priscilla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
4

Check engine light was on. Air conditioner only worked on lower settings.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
3

The tire literally shredded while driving on interstate 75. Lucky no one was hurt. Could have been a very dangerous situation. We sat on the side of the interstate for an hour and a half while waiting for someone to change the tire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael V. 
Évaluation :
5

Nothing was perfect

Christie M. 
Évaluation :
3

The business is not just U-Haul. It has a tire/wheel shop there too. Counter space was difficult to work with when dealing with papers etc. Too cluttered. Awkward set up with area around front desk partially cordoned off. Owner should make this more inviting. Owner was fine, van I rented was in great shape. Simple transaction despite the space being a bit down stat.

WENDY C. 
Évaluation :
5

The owner was very helpful, had us in and out quickly.

Louis D. 
Évaluation :
5

Everything is good thanks for everything

Juan M. 
Évaluation :
1

I had an appointment for a 15 foot box truck. I was told to get there at 10am when the store opened. I arrived at 10am and waited until 11am for the employee to show up to work. I and 2 other customers waited outside the shop for over an hour. Once the young man showed up he didn't even say hello or apologize for being so late. I would not recommend this location.

Luke F. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page